Term
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Definition
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Term
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Definition
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Term
| being a good communicator |
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Definition
| effective at sending and receiving messaages |
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Term
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Definition
| body language (posture, gestures, movements) |
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Term
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Definition
| tone of voice, speed of speech |
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Term
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Definition
| must understand instructions to comply |
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Term
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Definition
1)ability/and willingness to understand the message
2)overcoming cultural differences |
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Term
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Definition
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Term
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Definition
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Term
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Definition
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Term
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Definition
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Term
| becoming a better listener |
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Definition
| concentrate/ use listening skills/avoid interruptions |
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Term
| communicating with patients |
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Definition
| cannot communicate with all patients the same way |
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Term
| handling patient complaints |
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Definition
take them seriously
notify the manager
reassure PT that complaint will be handled |
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Term
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Definition
vision
hearing decline
smell decreases
avoid lengthy explanations |
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Term
| developmentally delayed patient |
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Definition
| treat them depending on their level of maturation |
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Term
| patients with limited understanding |
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Definition
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Term
| slightly impaired patients |
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Definition
do not automatically guide them
ask if the need help |
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Term
| barriers to communicarion |
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Definition
| language, cultural, geographic |
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Term
| why should you handle complaints promptly |
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Definition
| keep good relationship w/PT to prevent lawsuits |
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Term
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Definition
level of intelligence
cultural beliefs
disabilities |
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Term
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Definition
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Term
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Definition
| deals with all patients needs physical, emotional, social, economic, spiritual |
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Term
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Definition
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Term
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Definition
| growth and development process |
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Term
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Definition
| physical/mental impairment |
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Term
| the purpose of medical records |
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Definition
communication
intervention
PT assessment |
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Term
| what is a medical record? |
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Definition
| legal doc showing the planning and care for the PT |
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Term
| How are documents stored in the medical record |
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Definition
| in chronological order (most recent first) |
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Term
| Source-oriented medical records |
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Definition
| source=type of service---grouped by type of service |
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Term
| problem-oriented medical record |
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Definition
| problem=type of problem--grouped by type of problem) |
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Term
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Definition
| Problem Oriented Medical Record |
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Term
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Definition
| Subjective, Objective, Assessment, Plan |
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Term
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Definition
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Term
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Definition
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Term
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Definition
| impressions about the cause of PT symptoms |
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Term
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Definition
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Term
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Definition
| needs to be signed by the PT to send records anyway |
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Term
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Definition
| everyone needs to know it |
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Term
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Definition
| indicates a record has been removed |
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Term
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Definition
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Term
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Definition
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Term
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Definition
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Term
| who owns the information inside the chart |
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Definition
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Term
| most common method of filing |
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Definition
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Term
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Definition
| organized and checked frequently |
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