Term
| What does an effective control system do? |
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Definition
| Ensures that activities are completed in ways that lead to the attainment of the organization’s goals |
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Term
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Definition
| The process of monitoring activities to ensure that they are being accomplished as planned and of correcting any significant deviations |
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Term
| What criterion determines the effectiveness of a control system? |
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Definition
| How well it facilitates goal achievement |
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Term
| What are the three different approaches to designing control systems? |
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Definition
| Market, Bureaucratic, Clan |
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Term
| What does market control emphasize? |
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Definition
| The use of external market mechanisms to establish the standards used in the control system |
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Term
| What does bureaucratic control emphasize? |
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Definition
| Organizational authority. It also relies on administrative rules, regulations, procedures, and policies |
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Term
| How is employee behavior regulated in clan control? |
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Definition
| Through the use of shared values, norms, traditions, rituals, beliefs, and other aspects of the organization’s culture |
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Term
| Market control is usually used by what types of organizations? |
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Definition
| Those whose products or services are clearly specified and distinct and that face considerable marketplace competition |
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Term
| Bureaucratic control seeks to ensure that employees exhibit _____ behaviors and meet _____ standards |
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Definition
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Term
| Clan control is often used by what type of organizations? |
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Definition
| Those in which teams are common and technology is changing rapidly |
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Term
| Do most organizations use an exclusive control method or a blend? |
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Definition
| Most organizations use a blended control structure |
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Term
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Definition
A. Control is the final link in the management functions
B. Allows managers to know whether goals and plans are on target and what future actions to take
C. Employee Empowerment
D. To protect the organization and the physical workplace |
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Term
| What is the Control Process? |
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Definition
| A three-step process measuring actual performance, comparing actual performance against a standard, and taking managerial action to correct deviations or inadequate controls |
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Term
| What are the steps in the Planning-Controlling link? |
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Definition
| Planning, organizing, leading, controlling (In that order) |
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Term
| What is the first step in the control process? |
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Definition
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Term
What are four sources of information used by managers to measure actual performance?
A.
B.
C.
D. |
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Definition
A. Personal observation
B. Statistical reports
C. Oral reports
D. Written reports |
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Term
| All managers, by definition, ______ |
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Definition
| All managers, by definition, coordinate the work of others |
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Term
| In the comparing stage, managers are primarily concerned with ______? |
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Definition
| The size and direction of the variation |
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