Term
| F.W. Taylor and Scientific Management |
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Definition
| the systematic study of relationships between people and tasks in order to redesign the work to increase efficiency. |
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Definition
| different workers specialize in specific tasks to increase efficiency. |
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| workers should specialize in a narrow range of tasks. |
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Definition
| refined Taylor's analysis of work movements |
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Term
| The Theory of Bureaucracy: Max Weber |
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Definition
| a formal system of organization designed to ensure efficiency and effectiveness. |
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Definition
| the power to hold workers accountable for their actions and to decide how to use the organization's resources |
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Term
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Definition
| formal, written instructions that specify actions to be taken |
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Term
| Standard operating procedures (SOPs) |
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Definition
| written instructions that explain how to perform a task. |
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Definition
| allowing workers to specialize in specific tasks |
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Term
| Authority and responsibility |
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Definition
| managers have the right to give orders and to expect obedience |
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Definition
| a worker should receive orders from only one superior |
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Definition
| the chain of command within the organization |
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Definition
| where authority is concentrated in the organization |
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Definition
| workers should all follow a single plan of action |
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Definition
| treating all workers with justice and respect |
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Definition
| arranging jobs into an organizational chart to permit efficiency |
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Definition
| allowing workers to be creative and innovative in their work |
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Term
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Definition
| managers need to create workers that strive to accomplish the organization's goals |
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Term
| Remuneration of personnel |
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Definition
| an equitable system of rewarding employees |
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Term
| Stability of tenure of personnel |
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Definition
| the need to keep employees for a long time to take advantage of their skills and knowledge |
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Term
| Subordination of individual interests to the common interest |
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Definition
| workers need to understand how their behavior affects the performance of the organization |
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Definition
| shared feelings of comradeship and enthusiasm |
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Definition
| assumes that workers are lazy, dislike work, and will try to do as little work as possible |
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Definition
| assumes that workers are not lazy, do not dislike work, and will do what is good for the organization |
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Term
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Definition
| converts resources from the external environment into goods that are sent back to the external environment |
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Definition
| assumes that there is no one best way to organize |
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Definition
| a vertical hierarchy of authority is used to control workers' behavior in a stable external environment. |
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Term
| a vertical hierarchy of authority is used to control workers' behavior in a stable external environment. |
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Definition
| authority is decentralized so that managers and workers can react quickly to rapidly changing conditions in the external environment. |
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Definition
| felt that Taylor had ignored the human side of the organization |
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Definition
| productivity of workers increased when lighting was both better and worse, suggesting that workers were affected by their attitudes toward their managers |
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