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MKTG 480 Ch.6
Stewart (Fall '11) Exam 2, Chapter 6
23
Marketing
Undergraduate 4
09/27/2011

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Term
developing and implementing strategies to defeat them.
Definition
An essential piece of the knowledge puzzle is identifying and understanding your competitors, then...
Term
strategic forces
Definition
forces that affect an industry
Term
(1) the number of companies selling products, and
(2) the degree of differentiation among the products.
Definition
One of the most basic strategic forces is the structure of the industry, which is defined by two characteristics:
Term
When products are standardized, it becomes difficult for any one company to break out & charge a premium price; differentiated items allows for more price variability
Definition
What's the difference between an oligopoly of in an industry with standardized items (i.e. Steel) and one with differentiated items (i.e. Automobiles)?
Term
supply chain
Definition
companies tend to compete with others in the same level of the (BLANK) as them (i.e. Wal-Mart competes with other retailers, Sony competes with other electronics manufacturers)
Term
-direct competition
-indirect competition
-product use
Definition
the 3 customer perspectives that create a unique set of competitors
Term
-First, companies can evaluate their own strategies against competitors and make adjustments.
-Second, competitor analysis can identify new opportunities and/or threats. It is always possible to learn from competitors.
Definition
Competitor analysis yields two primary benefits.
Term
-strategies,
-resources,
-culture,
-objectives,
-strengths/weaknesses
Definition
The five specific areas of focus in a competitor analysis are:
Term
benchmarking
Definition
An important management tool called (BLANK) enables a company to evaluate its business processes against other companies to determine what it does well and what it can improve.
Term
customer orientation
Definition
Placing the customer at the core of all aspects of the enterprise.
Term
competitor orientation
Definition
A reactive marketing strategy that uses competitor analysis as its primary driver.
Term
monopoly
Definition
When a market is controlled by a single company offering one set of products
Term
oligopoly
Definition
When a market is controlled by more than e company in an industry that is either standardized differentiated.
Term
monopolistic competition
Definition
When there are many companies offering unique products in different market segments.
Term
pure competition
Definition
When there are many companies offering essentially the same product in the market.
Term
supply chain
Definition
A complex logistics network characterized by high levels of coordination and integration among its members.
Term
direct competitors
Definition
Competing firms that produce products considered very close substitutes for those of other firms’ current products and services.
Term
indirect competitors
Definition
Competing firms that offer products that may be substituted based on the customer’s need and choice options.
Term
market expansion
Definition
When a firm that operates in closely related markets expands into new markets to compete more directly.
Term
product expansion
Definition
When a firm leverages its existing expertise (technical product experience or supply chain) to create new products for existing or new markets.
Term
backward Integration
Definition
When a firm merges operations back up the supply chain away from the consumer. (McDonald's owning their own farms in Russia)
Term
forward integration
Definition
When a firm moves its operations more toward the end user. (i.e. Apple Stores)
Term
competitive scenario analysis
Definition
Analyzing competitors using various scenarios to predict competitor behavior.
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