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MIST TEST 3
Test 3 Chapters 7,8,9
100
Management
Undergraduate 2
12/02/2009

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Cards

Term
Hardware key logger
Definition
a hardware device that captures keystrokes on their journey from the keyboard to the motherboard
Term
Identity Theft
Definition
the forging of someone's identity for the purpose of fraud
Term
Intellectual Property
Definition
intangible creative work that is embodied in physical form
Term
Key Logger Software
Definition
a program that, when installed on a computer, records every keystroke and mouse click
Term
Pharming
Definition
the rerouting of your request for a legitimate website, that is, you type in the correct address for your bank and are redirected to a fake site that collects information from you
Term
Phishing
Definition
technique to gain personal information for the purpose of identity theft, usually by means of fraudulent e-mail
Term
Pirated Software
Definition
the unauthorized use, duplication, distribution or sale of copyrighted software.
Term
Privacy
Definition
the right to be left alone when you want to be, to have control over your personal possessions, and not to be observed without your consent
Term
Public Key Encryption
Definition
an encryption system that uses two keys: a public key that everyone can have and a private key for only the recipient
Term
Spam
Definition
unsolicited e-mail (electronic junk mail) from businesses that advertise goods and services
Term
Spyware
Definition
malicious software that collects information about you and your computer and reports it to someone else without your permission
Term
Trojan Horse
Definition
software you dont want hidden inside software you do want
Term
Web Log
Definition
consists of one line of information for every visitor to a web site and is usually stored on a web server
Term
Worm
Definition
a type of virus that replicates and spreads itself, not just from file to file, but from computer to computer via e-mail and other internet traffic
Term
Application Service Provider
Definition
supplies software applications (and often related services such as maintenance, technical support and the like) over the internet that would otherwise reside on its customers' in house computers.
Term
Automatic speech recognition
Definition
a system that not only captures spoken words but forms word groupings to form sentences.
Term
biochip
Definition
a technology chip that can perform a variety of physiological functions when inserted into the human body.
Term
biometrics
Definition
the use of physical characteristics- such as your fingerprint, the blood vessels in the iris of your eye, the sound of your voice, or perhaps even your breath- to provide identification
Term
blog
Definition
a web site in the form of a journal in which you post entries in chronological order and often includes the capabilities for viewers to add comments to your journal entries
Term
bluetooth
Definition
a standard for transmitting information in the form of short-range radio waves over distances of up to 30 feet, used for purposes such as wirelessly connecting a cell phone or a PDA to a computer
Term
cave automatic virtual environment (CAVE)
Definition
a special 3-D virtual reality room that can display images of other people and objects located in other CAVE's all over the world
Term
crowdsourcing
Definition
when businesses provide technology that enable people (i.e., crowds)- instead of a designated paid employee- to create, modify, and oversee the development of a product or service.
Term
disintermediation
Definition
use of the internet as a delivery vehicle, whereby intermediate players in a distribution channel can be bypassed.
Term
facial recognition software
Definition
software that provides identification by evaluation facial characteristics
Term
factory-to-business-to-consumer
Definition
e-commerce business model in which a consumer communicates through a business of the internet that directly provides product specifications to a factory that makes the customized and personalized product to the consumer's specifications and then ships it directly to the consumer
Term
feature analysis
Definition
captures your words as you speak into a microphone, eliminates all background noise, and converts the digital signals of your voice in to phonemes (syllables)
Term
glove
Definition
an input device that captures and records the shape and movement of your hand and fingers and the strength of your hand and fingers
Term
haptic interface
Definition
uses technology to add the sense of touch to an environment that previously had only visual and auditory elements
Term
headset (head mounted display)
Definition
a combined input and output device that (1) captures and records the movement of your head, and (2) contains a screen that covers your entire field of vision
Term
holographic device
Definition
a device that creates, captures, and/or displays images in true three-dimensional form
Term
holographic storage device
Definition
stores information on a storage medium that is composed of 3-D crystal-like objects with many sides or faces
Term
implant chip
Definition
a technology-enabled microchip implanted into the human body that stores important information about you (such as your identification and medical history) and that may be GPS-enabled to offer a method of tracking
Term
language processing
Definition
attempts to make sense of what you're saying by comparing the word phonemes generated in step 2 with a language model database
Term
multi-state cpu
Definition
works with information represented in more than just two states, probably 10 states with each state representing a digit between 0 and 9
Term
nanotechnology
Definition
a discipline that seeks to control matter at the atomic and sub-atomic levels for the purpose of building devices on the same small scale
Term
near field communication
Definition
a wireless transmission technology being developed primarily for cell phones to support mobile commerce and other cell phones activities
Term
pattern classification
Definition
matches your spoken phonemes to a phoneme sequence stored in an acoustic model database
Term
podcasting
Definition
your ability at any time to download audio and video files for viewing and listening using portable listening devices and personal computers
Term
push technology
Definition
an environment in which businesses and organizations come to you via technology with information, services, and product offerings based on your profile
Term
radio frequency identification (RFID)
Definition
uses a microchip (chip) in a tag or label to store information, and information is transmitted from, or written to, the tag or label when the microchip is exposed to the correct frequency of radio waves.
Term
RSS feed
Definition
a technology that provides frequently published and updated digital content on the web
Term
social networking site
Definition
a site on which you post information about yourself, create a network of friends, share content such as photos and videos, and communicate with people
Term
software-as-a-service (Saas)
Definition
delivery model for software in which you would pay for software on a pay-per-use basis instead of buying the software outright
Term
virtual reality
Definition
a three-dimensional computer simulation in which you actively and physically participate
Term
voice over internet protocol (VoIP)
Definition
allows you to send voice communication over the internet and avoid the toll charges that you would normally receive from your long distance provider
Term
walker
Definition
an input device that captures the movement of your feet as you walk or turn in different directions
Term
web 2.0
Definition
a so-called second generation of the web, which focuses on online collaboration, users as both creators modifiers of content, dynamic and customized information feeds, and many other engaging web-based services
Term
wifi (wireless fidelity)
Definition
a standard for transmitting information in the form of radio waves over distances up to about 300 feet
Term
wiki
Definition
a web site that allows you- as a visitor- to create, edit, change, and often eliminate content
Term
1-tier infrastructure
Definition
Term
1-tier infrastructure
Definition
most basic set up. only one tier on a single machine
Term
2-tier infrastructure
Definition
basic client/server relationship
Term
3-tier infrastructure
Definition

most common approach used for web applications today

 

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Term
Abandon Rate
Definition
percentage of callers who hang up while waiting for their call to be answered
Term
Abandoned registration
Definition
number of visitors who start the registration page but abandon the activity
Term
Abandoned shopping cart
Definition
number of visitors who create a shopping cart and start shopping but do not go through with the purchase
Term
Accuracy
Definition
usually measured inversely as error rate, or the number of errors per thousand (or million) that a system generates
Term
Application Service Provider (ASP)
Definition
supplies software applications (and often related services such as maintenance, tech support, and the like)over the internet that would otherwise reside on its customer's in-house computers
Term
Average Speed to Answer (ASA)
Definition
average time, usually in seconds, that it takes fir a call to be answered by an actual person
Term
Benchmark
Definition
baseline values a system seeks to attain
Term
Benchmarking
Definition
process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), identifying steps and procedures to improve system performance
Term
Business continuity plan
Definition
a step-by-step guideline defining how the organization will recover from a disaster or extended disruption of its business process
Term
Business Continuity Planning (BCP)
Definition
Term
Call Center Metric
Definition
measure the success of call center efforts
Term
Centralized Infrastructure
Definition
involves sharing information systems in one central area or one central mainframe
Term
Click-through
Definition
a count of the number of people who visit one site, click on a link and are sent to the advertiser's site
Term
Client/Server Infrastructure (client server network)
Definition
network in which one or more computers are servers and provide services to the other computers called clients
Term
Cold Site
Definition
a separate facility that does not have any computer equipment but is a place where the knowledge workers can move after the disaster
Term
Collocation Facility
Definition
available to a company that rents work space and telecommunications equipment from another company
Term
Conversion Rate
Definition
percentage of potential customers who visit your site and actually buy something
Term
Cost-per-thousand (CPM)
Definition
sales dollars generated per dollar of advertising, commonly used to make the case for spending money to appear on a search engine
Term
Decentralized Infrastructure
Definition
involves little or no sharing of information systems
Term
Disaster Recovery Cost Curve
Definition
charts (1) the cost to your organization of the unavailability of information and technology an (2) the cost to your organization of recovering from a disaster over time
Term
Disaster Recovery Plan
Definition
a detailed process for recovering information or an IT system in the event of a catastrophic disaster such as a fire or flood
Term
Distributed Infrastructure
Definition
involves distributing the information and processing power of IT systems via a network
Term
Effectiveness
Definition
doing the right thing
Term
Efficiency
Definition
doing something right (e.g. in the least time, at the lowest cost, with the fewest errors, etc.)
Term
First Call Resolution (FCR)
Definition
percentage of calls that can be resolved without having to call back
Term
Hot Site
Definition
a separate and fully equipped facility where the company can move immediately to after the disaster and resume business
Term
Infrastructure
Definition
a relative term meaning "the structure beneath a structure"
Term
Infrastructure-centric Metric
Definition
typically a measure of the efficiency, speed, and/or capacity of technology
Term
Interoperability
Definition
the capability of two or more computing components to share information and other resources, even if they are made by different manufacturers
Term
N-tier infrastructure
Definition
balances the work of the network over several different servers
Term
Page exposures
Definition
average number of page exposures to an individual visitor
Term
Requirement recovery document
Definition
a detailed document which describes (1) the distinction between critical and noncritical IT systems and information (2) each possible threat and (3) the possible worst-case scenarios that can result from each disaster
Term
Response time
Definition
average time to respond to user generated event, such as a request for a report, mouse click, and so on
Term
Risk assessment
Definition
the process of evaluating IT assets, their importance to the organization, and their susceptibility to threats to measure the risk exposure of these assets
Term
Scalability
Definition
refers to how well your system can adapt to increased demands
Term
Service level agreement
Definition
a formal contractually obligated agreement between two parties; within different environments, an SLA takes on different meanings
Term
Service level objective
Definition
supporting document to a service level agreement that clearly defines key metrics for success regarding the SLA
Term
Service level specification
Definition
supporting document to a service level agreement that clearly defines key metrics for success regarding the SLA
Term
Service-oriented architecture (SoA or SOA)
Definition
a software architecture perspective that focuses on the development, use, and reuse of small self contained blocks of code, services, to meet all the application software needs of an organization
Term
System availability
Definition
usually measured inversely, downtime, or the average amount of time a system is down and unavailable to end users or customers
Term
Throughput
Definition
the amount of information that can pass through a system in a given amount of time
Term
Tiered infrastructure (layered infrastructure)
Definition
the IT system is partitioned into tiers, layers, where each tier, performs a specific function
Term
Time service factor
Definition
the percentage of calls answered within a specific time frame, such as 30 or 90 seconds
Term
Total hits
Definition
number of visits to your website, many of which may be by the same visitor
Term
Transaction speed
Definition
speed at which a system can process a transaction
Term
Unique visitors
Definition
the number of unique visitors to your site in a given time
Term
Web-centric metric
Definition
a measure of the success of your web and e-business initiatives
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