Term
| System Development Life Cycle |
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Definition
- Process of IT-Enabled change
Analysis -> Requirements -> Design -> Development -> Implementation |
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Term
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Definition
| Resources, Schedule, Scope |
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Term
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Definition
Scope Creep - Adding features or capabilities incrementally (not part of original scope)
Scope Leap - Drastic change or increase in project's scope
Scope Grope - Project team can't define scope |
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Term
| Business Modeling 'Canvas' |
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Definition
Business model - What a business does and why
- Value proposition, key activities, key partners, cost structure, key resources, customer relationships, customer segments, channels, and revenue streams |
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Term
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Definition
Bait & Hook/Freemium - Gives you something free to lock you in and get revenue/Lead you in with a free account, then charge for premium service
Two-Sided Market - Require network effects-neither group benefits unless both groups are involved
Ad Revenue (Banners in Angry Birds)
Subscription
Data Platforms (Facebook) |
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Term
| Old Customer Relationships |
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Definition
4 Ps - Product, price, place, promotion
- Assumes the majority is the target market
- Uni-directional |
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Term
| New Customer Relationships |
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Definition
4 Cs - Customer, cost, convenience, communication
- Company doesn't control the message - people do! (User-Generated Content)
- Trust in peers
- Multi-directional |
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Term
| Customer Relationship Management |
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Definition
Operational, transaction approach to customer management focused around the customer facing departments - sales, marketing, and customer service
OBJECTIVES: Increases in revenue/profitability, increase in "selling time" or campaign effectiveness, improved use of sales process, or reduction in call queuing time
- Customer's benefit is better service, attention, and support from company (gains insight into particular customers) |
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Term
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Definition
Way to organize, communicate, and define the data that will be used by an application - used for communication and software development
DATA: Entities, attributes, and relationships |
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Term
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Definition
| Thing with independent existence that can be uniquely identified |
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Term
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Definition
| How entities relate to each other |
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Term
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Definition
| Details about either the entity or the relationship |
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Term
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Definition
| Computer-based techniques used in identifying, extracting, and analyzing business data for decision making |
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Term
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Definition
| Discovering new patterns from large data sets |
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Term
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Definition
Set of one or more goal-directed activities in sequence and/or parallel
- "Make, Sell, Buy"
- "Discover, Organize, Transform, Share" |
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Term
| Business Process Modeling Notation |
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Definition
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Term
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Definition
Advantages: Natural language, descriptive & detailed, widely used to capture and describe requirements by IT people
Disadvantage: You have to read many use cases and alternative together to get the overall sense of a detailed process
- GOOD for doing actual design and development, BAD for meeting presentations |
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Term
| Important issues with interface design: |
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Definition
- "Mystery meat" navigation
- Flash
- White space - generally good
- Top to bottom; left to right |
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Term
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Definition
Basic visual interface guide that suggests the structure of an interface and the relationship between its pages
- Serve as blueprints that define each Web page's structure, content, and functionality
- Created before any design work is started so the focus is on layout without distraction of color/visual elements |
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Term
| Functional wireframe includes: |
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Definition
- How the use gets to this page/screen
- Purpose of the screen
- Content details
- Links from the page/screen |
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Term
| Enterprise Resource Planning |
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Definition
| Business management software that allows businesses to properly manage the business |
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Term
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Definition
| Real time data, data integrates across an organization, single point of data capture |
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Term
| How do you collaborate with business partners? |
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Definition
| Synchronous (Mail, email, fax) or Asynchronous (Face-to-face or phone) |
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Term
| Collaborate management systems |
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Definition
| Maintain communication and related documents (e.g. Google Docs) |
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Term
| What does MIS provide organizations with? |
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Definition
| Provides info that organizations require to manage themselves efficiently |
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Term
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Definition
| Focuses on teaching businesses how to properly use information technology to meet their business objectives (Programmer, System administrator) |
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Term
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Definition
- External (company that comes from outside, like IBM, KPMG)
- Internal (change from inside company, like Coke, GE, Aflac) |
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Term
| Stakeholder (& how they're affected by completion of the project) |
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Definition
| Person or organization that are actively involved in the project or whose interests may be positively or negatively affected by completion of the project |
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Term
| Sponsor (& how they're affected by completion of the project) |
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Definition
| Person that provides financial resources for a project - want to see the project completed |
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Term
1. Who do team members report to?
2. What are team members responsible for?
3. Who decides/communicates roles & responsibilities of project?
4. Who's responsible for ensuring all team members report status of their task? |
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Definition
1. Project manager
2. Working on the project
3. Project manager and sponsor decide in the planning phase
4. Project manager |
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Term
| Five process groups used to manage/organize projects (in order): |
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Definition
| Initiating, Planning, Executive, Monitoring & Controlling, and Closing |
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Term
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Definition
| People interested in product |
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Term
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Definition
| Characteristics of product you value |
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Term
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Definition
| Different ways to get product across |
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Term
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Definition
| Loyalty programs and BOGO programs |
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Term
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Definition
| Ways money comes into the organization |
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Term
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Definition
| Cost to get product to customers |
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Term
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Definition
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Term
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Definition
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Term
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Definition
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Term
| Five steps in System Development Life Cycle (SDLC) [in order] |
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Definition
| Analysis, Requirements, Design, Development, and Implementation |
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Term
| How do business models and SDLC work together? |
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Definition
| Business model will help when analyzing a situation, and help identify the requirements for an IT-enabled innovation |
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Term
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Definition
| Application of knowledge, skills, tools, and techniques to project activities |
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Term
| How do project mgmt and SDLC work together? |
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Definition
| Organizing and managing IT-enabled change |
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Term
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Definition
| Foundation for what we do for a client |
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Term
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Definition
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Term
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Definition
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Term
| 3 examples of IT-enabled change projects: |
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Definition
| ERP implementation, Social media campaign, and Business process redesign |
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Term
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Definition
| Statement of the scope, objectives, and participants in a project |
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Term
| Purpose of Work Breakdown Structure |
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Definition
| Describes activities that need to take place for project to be successful |
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Term
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Definition
| Shows tasks of project in organized fashion |
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Term
| Two things that prevent scope creep |
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Definition
| Work Breakdown Structure and WBS Dictionary |
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Term
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Definition
Critical to...
1. Engage people
2. Turn them into advocates
3. Make it fun
4. Entertaining |
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Term
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Definition
1. Continuous interesting content ecology
2. Engage influential customers
3. Provide means for UGC
4. Entertaining |
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Term
| 4 new tactics for the old way of customer relationships |
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Definition
1. Crawlers and page ranking
2. User surfing history and targeted ads
3. Search term ads
4. Comments and user ratings |
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Term
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Definition
| Designed to engage the customer in a collaborate convo to provide mutually beneficial value in a tribute business environment |
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Term
| 4 things that have created numerous new business processes |
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Definition
1. Technology
2. Knowledge
3. Work
4. Networks |
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Term
| What does Gartner predict business managers will use to support their daily work? |
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Definition
| Business managers will use business process models to support their daily work |
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Term
| What did Gartner find was the top business priority? |
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Definition
| Business process management |
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Term
| What are BPM Notations used for? |
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Definition
| Capturing, communicating, and designing business processes from left-to-right |
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Term
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Definition
| Description of the possible systems of interactions related to a goal |
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Term
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Definition
| Practice of using a network of remote servers hosted on the Internet to store, manage, and process data, rather than a local server or a personal computer |
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Term
| What should IT architecture do and create? |
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Definition
| Enhance achievement of the business strategy and create value |
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Term
| Describe mainframe as a host in evolution of IT architecture |
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Definition
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Term
| What 2 things does IT do in mainframe? |
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Definition
| IT as a watchdog and guardian |
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Term
| Describe client server in evolution of IT architecture |
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Definition
| MOST RECENT IT architecture |
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Term
| Can client servers bring tiers? |
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Definition
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Term
| What 2 things does IT do in client servers? |
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Definition
| IT as traffic police and watchdog |
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Term
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Definition
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Term
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Definition
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Term
| When does perimeter security become difficult? |
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Definition
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Term
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Definition
| Current and Future trend in architecture |
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Term
| 4 things IT does in Cloud Computing |
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Definition
IT as:
1. Business partners
2. Traffic police
3. Watchdog
4. Cloud expert |
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Term
| 4 examples of Cloud Computing |
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Definition
1. IBM
2. Amazon
3. Google Apps
4. Yahoo |
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Term
| Why is the U.S. government moving to a cloud-based service-oriented architecture? |
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Definition
| Cloud is a more environmentally friendly way of dealing with data centers |
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Term
| What are 5 Cloud Computing services? |
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Definition
1. Cloud clients
2. Cloud application (software as a service)
3. Cloud services (components of a service)
4. Cloud platform (platform as a service)
5. Cloud storage (storage as a service) |
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Term
| ** Advantages of cloud computing |
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Definition
| Outstanding frees up to focus on your core competencies |
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Term
| 3 disadvantages of cloud computing |
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Definition
1. Dependence on network
2. Dependence on providers
4. Perceptions of security forensics |
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Term
| What is Service Level Agreement (SLC)? |
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Definition
| You only buy what you need |
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Term
| Do IT projects involve SDLC? |
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Definition
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Term
| What does "If this, then that" give you that can be used in apps? |
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Definition
| Gives you a taste of common web services that can be used in app |
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Term
| What will future CEOs need to know how to do, as far as IT architecture? |
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Definition
| Know how to evaluate IT architecture |
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Term
| What 5 things make up design? |
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Definition
1. Generative (creating something new)
2. Iterative (trial & error)
3. Representative
4. Collaborative
5. Complex |
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Term
| Interface Design (and example) |
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Definition
Physical and software components of a system together
- An iPhone app involves the buttons and arrangement of the app, itself, and the form of the phone and its physical screen |
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Term
| Issues with interface design |
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Definition
| "Mystery meat" navigation (you can't tell what's behind a button) |
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Term
| 2 Goods of Interface Design |
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Definition
| White Space and Standard Browsing Experience |
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Term
| Difference between Art and Interface Design |
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Definition
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Term
| Are great interfaces simple AND complex? |
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Definition
| Yes, some are simple and some are complex |
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Term
| What do you develop first when developing an interface? |
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Definition
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Term
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Definition
| Blueprints that define each web page's content, structure, and functionality |
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Term
| What does a functional wireframe include? |
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Definition
| Wireframe AND info about the wireframe |
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Term
| 4 steps involved in wireframing |
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Definition
| Wireframe, reflect and talk about, do initial testing, revenue |
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