Term
| Enterprise System Integration |
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Definition
| Integrating applications to automate or support business processes |
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Term
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Definition
| Mining business process execution logs |
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Term
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Definition
| Business case analysis: Benefit assessment of IT projects |
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Term
| What is a (Business) Process? |
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Definition
| Collection of related events, activities and decisions, that involve a number of actors and resources, and that collectively lead to an outcome that is of value to an organization or its customers |
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Term
| EX. of Business Processes |
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Definition
Order-to-Cash
Procure-to-Pay
Application-to-Approval
Claim-to-Settlement
Fault-to-Resolution (Issue-to-Resolution) |
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Term
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Definition
| Body of principles, methods and tools to design, analyze, execute and monitor business processes |
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Term
| Continuous Process Improvement (CPI) |
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Definition
Does not put into question the current process structure
Seeks to identify issues and resolve them incrementally, one step at a time and one fix at a time |
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Term
| Business Process Re-Engineering (BPR) |
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Definition
Puts into question the fundamental assumptions and principles of the existing process structure
Aims to achieve breakthrough, for example by removing costly tasks that do not directly add value |
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Term
| The Ford Case Study (Hammer 1990) |
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Definition
Ford needed to review its procurement process to:
Do it cheaper (cut costs)
Do it faster (reduce turnaround times)
Do it better (reduce error rates)
Accounts payable in North America alone employed more than 500 people and turnaround times for processing POs and invoices was in the order of weeks
Automation would bring some improvement (20% improvement)
But Ford decided not to do it.... Why?
Mazda's Accounts Payable Department
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Term
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Definition
1. Process identification and opportunity assessment
2. Process discovery (as-is)
3. Process analysis
4. Process re-design (to-be)
5. Process implementation
6. Process monitoring/controlling |
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Term
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Definition
Level 1: Process landscape
Level 2: Abstract Process Models
Level 3: Detailed Process Models (e.g. BPMN) |
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Term
| Phase 1: Performance Measure Identification and Selection |
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Definition
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Term
| Phase 2: Process Discovery |
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Definition
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Term
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Definition
Qualitative analysis:
Root-cause analysis
PICK charts
Issue register
Quantitative analysis:
Flow analysis
Queing analysis
Process simulation |
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Term
| Phase 4: Process Re-Design |
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Definition
| Costs, Flexibility, Quality, and Time |
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Term
| Phases 5-6: When technology kicks in... |
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Definition
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Term
| Process Execution Engines |
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Definition
BPMN-based:
BizAgi
Activiti
Progress Savvion
BPEL-based:
Oracle SOA Suite
ActiveVOS BPM
IBM BPM
Microsoft:
BizTalk
Windows Workflow Foundation |
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