Shared Flashcard Set

Details

MIST 5750 PP
Notes on PP slides
18
Management
Undergraduate 3
05/29/2013

Additional Management Flashcards

 


 

Cards

Term
Enterprise System Integration
Definition
Integrating applications to automate or support business processes
Term
Data mining
Definition
Mining business process execution logs
Term
Software economics
Definition
Business case analysis: Benefit assessment of IT projects
Term
What is a (Business) Process?
Definition
Collection of related events, activities and decisions, that involve a number of actors and resources, and that collectively lead to an outcome that is of value to an organization or its customers
Term
EX. of Business Processes
Definition

Order-to-Cash

Procure-to-Pay

Application-to-Approval

Claim-to-Settlement

Fault-to-Resolution (Issue-to-Resolution)

Term
BPM
Definition
Body of principles, methods and tools to design, analyze, execute and monitor business processes
Term
Continuous Process Improvement (CPI)
Definition

Does not put into question the current process structure

 

Seeks to identify issues and resolve them incrementally, one step at a time and one fix at a time

Term
Business Process Re-Engineering (BPR)
Definition

Puts into question the fundamental assumptions and principles of the existing process structure

 

Aims to achieve breakthrough, for example by removing costly tasks that do not directly add value

Term
The Ford Case Study (Hammer 1990)
Definition

Ford needed to review its procurement process to:

Do it cheaper (cut costs)

Do it faster (reduce turnaround times)

Do it better (reduce error rates)

 

Accounts payable in North America alone employed more than 500 people and turnaround times for processing POs and invoices was in the order of weeks

 

Automation would bring some improvement (20% improvement)

But Ford decided not to do it.... Why?

Mazda's Accounts Payable Department

 

Term
How to engage in BPM?
Definition

1. Process identification and opportunity assessment

2. Process discovery (as-is)

3. Process analysis

4. Process re-design (to-be)

5. Process implementation

6. Process monitoring/controlling

Term
Process Identification
Definition

Level 1: Process landscape

Level 2: Abstract Process Models

Level 3: Detailed Process Models (e.g. BPMN)

Term
Phase 1: Performance Measure Identification and Selection
Definition
Cost, Time, Quality
Term
Phase 2: Process Discovery
Definition
Self explanatory
Term
Phase 3: Analysis
Definition

Qualitative analysis:

Root-cause analysis

PICK charts

Issue register

 

Quantitative analysis:

Flow analysis

Queing analysis

Process simulation

Term
Phase 4: Process Re-Design
Definition
Costs, Flexibility, Quality, and Time
Term
Phases 5-6: When technology kicks in...
Definition
Term
Process Execution Engines
Definition

BPMN-based:

BizAgi

Activiti

Progress Savvion

 

BPEL-based:

Oracle SOA Suite

ActiveVOS BPM

 

IBM BPM

 

Microsoft:

BizTalk

Windows Workflow Foundation

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