Term
| This is key to a digital firm |
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Definition
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T/F
By analyzing business processes, you are unable to achieve a clear understanding of how business actually works |
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Definition
False
You CAN achieve a clear understanding |
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Term
| What are the two main ways info technology enhances business processes: |
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Definition
1. Increases the efficiency of existing processes
2. Enables entirely new processes that can transform the way business works |
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Term
| Computerized system that performs and records the daily routine transactions necessary to conduct business |
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Definition
| Transaction processing systems (TPS) |
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Term
| Managers need what system to monitor the status of internal operations and the firm's relations with the external environment |
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Definition
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| This system provides middle managers with reports on the organization's current performance. Hint: The class you are in now |
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| Planning, organizing, directing, and controlling |
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| Designed to provide reports on the organization's current performance and they pull and summarize data supplied by the TPS |
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Definition
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Term
| Most of these systems use simple routines, such as summaries and comparisons, as opposed to sophisticated mathematical models or statistical techniques. |
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Definition
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Term
| These systems are not very flexible, nor do they have a great deal of analytical capability- they just provide summaries |
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Definition
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Term
| Also serve middle mngmt- yet they take over where MIS leave off |
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Definition
| Decision Support Systems (DSS) |
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Term
| The voyage-estimating system is an example of what system? |
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Definition
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Term
| Sometimes referred to as business intelligence systems |
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Definition
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| This system addresses non routine decisions requiring judgment, evaluation, and insight |
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Definition
| Executive Support Systems (ESS) |
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Term
| This system seeks to facilitate and support the info and decision-making needs of senior management |
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Definition
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Term
T/F
ESS rely on accurate inputs from a firm’s MIS and DSS to provide useful information to executives. |
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Definition
True
If they are not coexisting it is a kind of organizational dysfunction |
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Term
| Uses a Web interface to present integrated personalized business content |
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Definition
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Term
| This system is designed to incorporate data about external events but they also draw summarized info from internal MIS and DSS |
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| 4 major enterprise applications |
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Definition
Enterprise systems
Supply chain management systems
Customer relationship management
Knowledge management systems |
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Term
| Sharing the same data throughout the firm; systems that span functional areas, focus on executing business processes across the business firm, and include all levels of management |
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Definition
| Enterprise applications or Enterprise Application Software (EAS)- |
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Term
| Bridge the communication gap between all departments and users of info |
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Definition
| Enterprise systems or Enterprise Resource Planning Systems (ERP) |
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Term
| Collect data from different firm functions and store it in a single central data repository |
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Definition
| ERP or Enterprise Systems |
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Term
| This helps businesses manage relationships with their suppliers |
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Definition
| Supply Chain Management Systems (SCMS_ |
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Term
| Supply chain management systems are one type of _____________ systems because they automate the flow of information across organizational boundaries |
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Definition
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Term
| What is a requirement of SCMS? |
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Definition
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Term
| Provide info to coordinate all of the business processes that deal with a form's current and prospective customers is sales, marketing, and service to optimize revenue, and customer satisfaction |
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Definition
| Customer Relationship Management Systems (CRMS) |
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Term
| Enables organizations to better manage processes for capturing and applying knowledge and expertise |
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Definition
| Knowledge management systems (KMS) |
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Term
| Very costly to implement these: |
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Definition
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Term
| This system involves business processes in all the functional areas and every management level of the firm |
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Definition
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Term
| Private computer network that is contained within an enterprise that uses internet technology |
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Definition
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Term
| Used to deliver sophisticated corporate directories |
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Definition
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Term
| Being used to deliver sales and customer relationship management tools |
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Definition
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Term
| Private network that uses Internet technology and the public telecommunications system to securely share part of a business's information or operation with supplier, vendors, partners,customers, or other businesses |
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Definition
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Term
| Private network that uses Internet technology and the public telecommunications system to securely share part of a business's information or operation with supplier, vendors, partners,customers, or other businesses |
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Definition
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Term
| These jobs are a major part of our global economy |
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Definition
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Term
| The use of digital technology and the Internet to execute the major business processes in the enterprise |
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Definition
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Term
| Buying and selling of goods over the internet |
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Term
| The formal organizational unit responsible for information technology services |
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| Highly trained technicians who write the software instructions for comps |
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Definition
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| Principal liaisons between the info systems groups and the rest of the organiz |
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Definition
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| Leaders of teams of programmers and analysts |
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Definition
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| Info systems dept is headed by: |
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Definition
| Chief information officer (CIO) |
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| In charge of info systems security for the form and is responsible for enforcing the firm's info security policy |
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Definition
| Chief security officer (CSO) |
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Term
| Representatives of departments outside of the info systems group for who applications are developed |
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Term
| Includes the strategy and policies for using info technology within an organiz |
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Definition
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