Term
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Definition
| Are IS that allow companies to integrate info across operations on a company-wide basis. |
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Term
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Definition
| Older systems that are either fast approaching or beyond the end of their useful life w/in the organization |
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Term
| Business Process Management (BPM) |
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Definition
| A systematic, structured improvement approach by all or part of an organization whereby people critically examine, rethink, and redesign business processes in order to achieve dramatic improvements in one or more performance measures, such as quality, cycle time, or cost. |
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Term
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Definition
| Software programs that are designed and developed for a company's specific needs, as opposed to being bought off-the-shelf. |
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Term
| Customer Relationship Management (CRM) |
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Definition
| A corporate level strategy designed to create and maintain lasting relationships with customers by concentrating on the downstream info flows through the introduction of reliable systems, processes and procedures. |
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Term
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Definition
| Modifying software so that it better suits user needs. |
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Term
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Definition
| Enterprise portal that automates the business processes involved in selling or distributing products from a single supplier to multiple buyers. |
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Term
| Downstream Information Flow |
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Definition
| Info flow that relates to the info that is produced by a company and sent along to another organization, such as a distributor. |
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Term
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Definition
| B2B marketplace that provides a single point of access to secured, proprietary info from an organization. |
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Term
| Enterprise Resource Planning (ERP) |
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Definition
| IS that integrate business activites across departmental boundaries, including planning, manufacturing, sales, amrketing and so on. |
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Term
| Extensible Business Reporting Language (XBRL) |
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Definition
| An XML-Based specification for publishing financial info. |
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Term
| Extensible Markup Language (XML) |
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Definition
| A data presentation standard that allows designers to create customized features that enable data to be more easily shared between applications and organizations. |
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Term
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Definition
| Software programs written by 3rd party vendors for the needs of many different users and organizations. |
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Term
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Definition
| Enterprise portals that automate the business involved in purchasing, or procuring, products between and single buyer and mulitple suppliers. |
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Term
| Radio Frequency ID (RFID) |
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Definition
| The use of the elecromagnetic energy to transmit info between a reader (tranceiver) and a processing device, used to replace bar codes and bar code readers. |
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Term
| Sales Force Automation (SFA) |
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Definition
| CRM systems to support the day-to-day sales activities of an organization. |
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Term
| Supply Chain Management (SCM) |
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Definition
| IS focusing on improving upstream info flows with 2 main objectives-to accelerate product development and to reduce costs associated with procuring raw materials, components, and services from suppliers. |
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Term
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Definition
| A Web site where multiple buyers and sellers come together to conduct business; also called an electronic marketplace. |
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Term
| Upstream Information Flow |
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Definition
| An info flow consisting of info received from another organization, such as from a supplier. |
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Term
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Definition
| A collection of interlocking company value chains. |
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Term
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Definition
| The features and modules that a packaged software system comes with out of the box. |
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