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mis
vocab
52
Management
Undergraduate 3
12/12/2013

Additional Management Flashcards

 


 

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Term

ad hoc (on demand) reports

 

Definition
Nonroutine reports that often contain special information that is not included in routine reports
Term
batch processing
Definition
tps that processes data in batches at fixed periodic intervals
Term
comparative reports
Definition
reports that compare performances of different business units or time periods
Term
computer integrated manufacturing (CIM)
Definition
an information system that integrates various automated factory systems.
Term
drill down reports
Definition
reports that show a greater level of detail than is included in routine reports
Term
enterprise application integration (EAI) system
Definition
a system that integrates existing systems by providing layers of software that connect applications together
Term
enterprise resource planning (ERP) system
Definition
information system that takes a business process view of the overall organization to integrate the planning, management, and use of all of an organization's resources, employing a common software platform and database.
Term
ERP II systems
Definition
interorganizational ERP systems that provide web enabled links between a company's key business systems (such as inventory and production) and its customers, suppliers, distributors, and others
Term
exeption reports
Definition
reports that include only information that exceeds certain threshold standards
Term
Functional Area Information System (FAIS)
Definition
a system that provides information to managers (usually mid level) in the functional areas, in order to support managerial tasks of planning, organizing, and controlling operations
Term
key indicator reports
Definition
reports that summarize the performance of critical activities
Term
online transaction processing (OLTP)
Definition
TPS that processes data after transaction occur, frequently in real time
Term
routine reports
Definition
reports produced at scheduled intervals
Term
transaction
Definition
any business event that generates data worth capturing and storing in a database
Term
transaction processing system (TPS)
Definition
information system that supports routine, core business transactions
Term
Customer relationship management
Definition
customer focused and customer driven organizational strategy. asesses customers requirements for products and services and then providing high quality responsive service
Term
customer touch points
Definition
numerous and diverse interactions that organizations have with their customers. ex. direct mail, field service techs, world wide web, smart phones, call center, emails ect.
Term
Collaborative CRM systems
Definition
data consolidation and the 360 view of customers that enable the organizations functional areas to readily share information about customers
Term
Operational CRM systems
Definition
support front office business processes that directly interact with customers, (sales marketing and service). two components: customer facing and customer touching applications
Term
customer facing CRM applications
Definition
customer service and support, sales force automation, marketing, and campaign management.
Term
Sales force automation
Definition
automatically records all of the components in a sales transaction process.
Term
cross selling
Definition
marketing of additional related products to customers based on a previous purchase
Term
campaign management applications
Definition
helop organizations plan campaigns that send the right messages to the right people through the right channels.
Term
loyalty programs
Definition
recognize customers who repeatedly use a vendor's products or services
Term
analytical CRM systems
Definition
provide business intelligence by analyzing customer behavior and perceptions.
Term
mobile CRM system
Definition
an interactive system that enables an organization to conduct communications related to sales, marketing, and customer service activities through a mobile medium for the purpose of building and maintaing relationships with its customers.
Term
open source CRM systems
Definition
CRM systems whose source code is avilable to developers and users
Term
supply chain
Definition
the flow of materials, information, and money, and services from raw material suppliers through factories and warehouses, to the end customers
Term
upstream
Definition
where sourcing or procurement from external suppliers occurs (orders, information, payments, returns)
Term
downstream
Definition
where distribution takes place, frequently by external distributors (products, services, information)
Term
Internal
Definition
where packaging, assembly, or manufacturing takes place (manufacturer, distributor or wholesaler, retailer, customer)
Term
interorganizational information system
Definition
information flows among two or more organizations
Term
supply chain management
Definition
plan, organize, and optimize the various activities performed along the supply chain
Term
push model
Definition
make to stock, an educated guess is made about customer demand to determine production
Term
pull model
Definition
make to order, production process begins with a customer order
Term
bullwhip effect
Definition
refers to erratic shifts inorders up and down the supply chain
Term
Vertical integration
Definition
business strategy in which a company purchases its upstream suppliers to ensure that its essential supplies are available as soon as they are needed
Term
Procurement Portals
Definition
automate the business processes involved in purchasing or procuring products between a single buyer and multiple suppliers
Term
distribution portals
Definition
automate the business process inovlved in selling or distributing products from a single supplier to multiple buyers.
Term
business intelligence
Definition
a broad category of applications, technologies, and processes for gathering, storing, accessing, and analyzing data to help business users make better decisions
Term
corporate performance management
Definition
the area of business intelligence involved with monitoring and managing an organization's performance, according to key performance indicators such as revenue, return on investment, overhead, and operational costs
Term
dashboard
Definition
a BI application that provides rapid access to timely information and direct access to management reports
Term
data mining
Definition
the process of searching for valuable business information in a large database, data warehouse, or data mart
Term
decision
Definition
a choice that individuals and groups make among two or more alternatives
Term
decision support systems
Definition
business intelligence systems that combine models and data in an attempt to solve semistructured and some unstructured problems with extensive user involvement
Term
geographic information system
Definition
a computer based system for capturing, integrating, manipulating, and displaying data using digitized maps
Term
management
Definition
a process by which organizational goals are achieved through the use of resources
Term
online analytical processing
Definition
a set of capabilities for slicing and dicing data using dimensions and measures associated with the data
Term
productivity
Definition
the ratio between inputs and outputs from that process
Term
reality mining
Definition
allows analysts to extract information from the usage patterns of mobile phones and other wireless devices
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