Term
ad hoc (on demand) reports
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Definition
| Nonroutine reports that often contain special information that is not included in routine reports |
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Term
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Definition
| tps that processes data in batches at fixed periodic intervals |
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Definition
| reports that compare performances of different business units or time periods |
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Term
| computer integrated manufacturing (CIM) |
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Definition
| an information system that integrates various automated factory systems. |
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Definition
| reports that show a greater level of detail than is included in routine reports |
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Term
| enterprise application integration (EAI) system |
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Definition
| a system that integrates existing systems by providing layers of software that connect applications together |
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Term
| enterprise resource planning (ERP) system |
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Definition
| information system that takes a business process view of the overall organization to integrate the planning, management, and use of all of an organization's resources, employing a common software platform and database. |
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Definition
| interorganizational ERP systems that provide web enabled links between a company's key business systems (such as inventory and production) and its customers, suppliers, distributors, and others |
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Definition
| reports that include only information that exceeds certain threshold standards |
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Term
| Functional Area Information System (FAIS) |
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Definition
| a system that provides information to managers (usually mid level) in the functional areas, in order to support managerial tasks of planning, organizing, and controlling operations |
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Definition
| reports that summarize the performance of critical activities |
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Term
| online transaction processing (OLTP) |
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Definition
| TPS that processes data after transaction occur, frequently in real time |
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Definition
| reports produced at scheduled intervals |
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Term
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Definition
| any business event that generates data worth capturing and storing in a database |
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Term
| transaction processing system (TPS) |
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Definition
| information system that supports routine, core business transactions |
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Term
| Customer relationship management |
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Definition
| customer focused and customer driven organizational strategy. asesses customers requirements for products and services and then providing high quality responsive service |
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Definition
| numerous and diverse interactions that organizations have with their customers. ex. direct mail, field service techs, world wide web, smart phones, call center, emails ect. |
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Term
| Collaborative CRM systems |
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Definition
| data consolidation and the 360 view of customers that enable the organizations functional areas to readily share information about customers |
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Term
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Definition
| support front office business processes that directly interact with customers, (sales marketing and service). two components: customer facing and customer touching applications |
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Term
| customer facing CRM applications |
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Definition
| customer service and support, sales force automation, marketing, and campaign management. |
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Definition
| automatically records all of the components in a sales transaction process. |
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Definition
| marketing of additional related products to customers based on a previous purchase |
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Term
| campaign management applications |
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Definition
| helop organizations plan campaigns that send the right messages to the right people through the right channels. |
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Definition
| recognize customers who repeatedly use a vendor's products or services |
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Definition
| provide business intelligence by analyzing customer behavior and perceptions. |
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Definition
| an interactive system that enables an organization to conduct communications related to sales, marketing, and customer service activities through a mobile medium for the purpose of building and maintaing relationships with its customers. |
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Term
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Definition
| CRM systems whose source code is avilable to developers and users |
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Definition
| the flow of materials, information, and money, and services from raw material suppliers through factories and warehouses, to the end customers |
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Definition
| where sourcing or procurement from external suppliers occurs (orders, information, payments, returns) |
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Definition
| where distribution takes place, frequently by external distributors (products, services, information) |
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Definition
| where packaging, assembly, or manufacturing takes place (manufacturer, distributor or wholesaler, retailer, customer) |
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Term
| interorganizational information system |
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Definition
| information flows among two or more organizations |
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Term
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Definition
| plan, organize, and optimize the various activities performed along the supply chain |
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Term
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Definition
| make to stock, an educated guess is made about customer demand to determine production |
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Definition
| make to order, production process begins with a customer order |
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Term
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Definition
| refers to erratic shifts inorders up and down the supply chain |
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Term
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Definition
| business strategy in which a company purchases its upstream suppliers to ensure that its essential supplies are available as soon as they are needed |
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Term
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Definition
| automate the business processes involved in purchasing or procuring products between a single buyer and multiple suppliers |
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Term
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Definition
| automate the business process inovlved in selling or distributing products from a single supplier to multiple buyers. |
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Definition
| a broad category of applications, technologies, and processes for gathering, storing, accessing, and analyzing data to help business users make better decisions |
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Term
| corporate performance management |
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Definition
| the area of business intelligence involved with monitoring and managing an organization's performance, according to key performance indicators such as revenue, return on investment, overhead, and operational costs |
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Term
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Definition
| a BI application that provides rapid access to timely information and direct access to management reports |
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Term
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Definition
| the process of searching for valuable business information in a large database, data warehouse, or data mart |
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Term
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Definition
| a choice that individuals and groups make among two or more alternatives |
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Term
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Definition
| business intelligence systems that combine models and data in an attempt to solve semistructured and some unstructured problems with extensive user involvement |
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Term
| geographic information system |
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Definition
| a computer based system for capturing, integrating, manipulating, and displaying data using digitized maps |
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Definition
| a process by which organizational goals are achieved through the use of resources |
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Term
| online analytical processing |
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Definition
| a set of capabilities for slicing and dicing data using dimensions and measures associated with the data |
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Definition
| the ratio between inputs and outputs from that process |
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Term
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Definition
| allows analysts to extract information from the usage patterns of mobile phones and other wireless devices |
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