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MIS
Management Information Systems
124
Management
Undergraduate 2
03/19/2013

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Term
outsourcing
Definition
performed by other companies
Term
offshoring
Definition
performed in house but in a different country
Term
offshore outsourcing
Definition
performed by another company in another country
Term
offshore outsourcing
Definition
performed by another company in another country
Term
insourcing
Definition
in house department or specialization
Term
informing
Definition
utilize powerful search engines to gain own info
Term
steroids
Definition
technology that makes forms of collaboration
Term
downsizing
Definition
rightsizing, slash costs and replace people (doing more with less)
Term
nearshoring
Definition
use of locations closer to home, move work back to deal with challenges associate with offshore destinations
Term
information systems
Definition
hardware, software, and telecommunication networks that collect, create, and distribute data
Term
information technology
Definition
hardware, software, and telecommunication network in an information system
Term
IS components
Definition
people, hardware, software, telecommunication networks, data
Term
cloud computing
Definition
fourth wave, data available everywhere
Term
enablers of web globalization 3.0
Definition
fall of the berlin wall, release of netscape web browser, work flow software; allows for software to software connection
Term
IS activities
Definition
develop, maintain, manage, study
Term
1st wave
Definition
civilization based on agriculture and handiwork
Term
2nd wave
Definition
industrial revolution, from agrarian to urbanized machine age
Term
1.0
Definition
1492-1800, countries trade, europe and american globalizing
Term
2.0
Definition
1800-2000, companies traded, europe and america globalizing
Term
3.0
Definition
2000-?, individuals and groups trade, worldwide globalization
Term
triple convergence
Definition
enablers together make 3.0 possible, sharing of knowledge and work without regard to distance or geography and soon even language, convergence enabled move from vert to horiz collaboration, facilitated value, creation and innovation
Term
information
Definition
representation of reality, context clues like labels turn data into info
Term
knowledge
Definition
ability to understand information, form opinions, make decisions and predictions based on information
Term
cultural challenges
Definition
difference in power distance, uncertainty avoidance, individualism/collectivism
Term
software
Definition
program or program set that tell the computer to perform certain tasks
Term
chief information officer
Definition
highest ranked IS manager, responsible for strategic planning and IS use throughout firm
Term
msds
Definition
materials safety data sheet
Term
strategic intent
Definition
to gain competitive advantage
Term
information accuracy
Definition
ensuring authenticity and fidelity of information and who is responsible for the informational errors that harm people
Term
information property
Definition
who owns information, firm that maintains database
Term
business processes
Definition
activities organizations perform in order to reach their business goals including core activities that transform inputs and produce outputs, and supporting activities that enable core activities to take place
Term
operational level
Definition
routine day2day business processes and interactions with customers occur, designed to automate repetitive activities (sales transaction processing), to improve efficiency of business processes and customer interface; managers at operational level make highly structure and recurring decisions (days or hours)
Term
managerial level
Definition
tactical level or organization, functional managers focus on monitoring and controlling operational level activities and providing information to higher levels of the organization, a few days to months (tactical planning; semistructured)
Term
KPI
Definition
key performance indicators, metrics deemed most critical to assessing progress toward a certain goal and are displayed on performance dashboards
Term
exec level
Definition
strategic level of the organization, managers focus on LT strategic questions facing org, improve strategy and planning by providing summaries of past data and projections of the future (nonrecurring and unstructured)
Term
functional area information systems
Definition
func, area represents a discrete area of an organization that focuses on a specific set of activities; systems designed to support the unique business processes of specific functional areas (acct, finance, hr, mkt)
Term
automating
Definition
learning; mid value
strategizing; highest benefit
Term
organizational learning
Definition
ability of organization to use past behaviors and information to improve its business processes
Term
organizational strategy
Definition
a firms plan to accomplish its mission and goals as well as to gain or sustain CA over rivals and how it relates to IS
Term
strategic planning
Definition
form vision of where to organization needs to head, convert vision into measurable objectives and performance targets and craft strategy to achieve desired results
Term
value chain
Definition
set of activities that add value throughout the organization
Term
value chain analysis
Definition
process of analyzing an organizations activities to determine where value is added to products and or services and what costs are incurred for doing so
Term
porters 5 primary competitive forces
Definition
rivalry, threat of new entrants, bargaining power of customers, bargaining suppliers have in the industry, potential for substitutes
Term
domestic companies
Definition
activities exclusively in one country start to finish
Term
home replication strategy
Definition
export strategy or international strategy, most basic form of going global, focus on customer needs and wants and merely export products to generate additional sales
Term
global business strategies
Definition
attempt to achieve economies of scale by producing identical products in large quantities for a variety of different markets
Term
multidomestic business strategy
Definition
for operation in different markets, degree of integration is low, individual submits can respond quickly to their respective market
Term
transnational business strategy
Definition
decide which aspects of organization should be under central control and which should be decentralized
Term
organizational requirements for innovation
Definition
process, resource, risk tolerance
Term
value proposition
Definition
what a business provides to a customer and what a customer is willing to pay for a product or service
Term
managerial
Definition
deploying organizational resources to achieve objectives of the organization
Term
electronic commerce
Definition
EC, exchange of goods and services and money among firms, between firms and their customers, and between customers, supported by communication technologies and the internet (B2B largest in revenue)
Term
integration
Definition
info via web to be linked to corporate databases to provide real time access to personal information
Term
disintermediation
Definition
cutting out middleman, allows lower prices but companies must take on activities previously performed by old middlemen
Term
reintermediation
Definition
design of business models that reintroduce middleman to reduce chaos brought on by disintermediation
Term
electronic data interchange
Definition
edi, computer to computer communication without human intervention
Term
extranets
Definition
private part of the internet that is cordoned off from ordinary users, enables 2+ more firms to use internet to do business together (b2b)
Term
intranets
Definition
proprietary internal comm. (b2e, ec) employeeeee
Term
portals
Definition
b2b supply chain management can be defined as access points (front doors) through which a business partner accesses secured, proprietary info from organization (extranets)
Term
vertical markets
Definition
markets comprised of firms operating within a certain industry sector
Term
e info
Definition
brochures
Term
e integration
Definition
ability to obtain personalized information by querying corporate databases
Term
e transaction
Definition
customer places orders and payment
Term
long tails
Definition
focus on niche markets rather than purely mainstream products
Term
web analytics
Definition
analyzing online users behavior to improve website performance
Term
forward auction
Definition
most common e auction, highest bid wins
Term
conversion rate
Definition
percentage of visitors who perform marketers desired action
Term
affiliate marketing
Definition
individual website owners to post companies ads on their pages, can earn money from referrals and ensuing sales
Term
e filing
Definition
government to citizen
Term
web 2.0
Definition
shift in users role from passive consumer of content to its creator, social software
Term
enterprise 2.0
Definition
use of web 2.0 techniques and social software within company boundaries or between company and customers or stockholders, can help in sharing organizational knowledge, making businesses more innovative and productive
Term
blogging
Definition
1 to many fashion, amateurization of journalism
Term
social bookmarking
Definition
allowing users to share internet bookmarks and to create categorization systems (folksonomie)
Term
reverse pricing system
Definition
where customers specify product they are looking for and how much they are willing to pay; information routed to appropriate companies who either accept or reject offer
Term
mashup
Definition
web 2.0, new app or website that integrates one or more web services
Term
semantic web
Definition
set of design principles allowing computer to better index websites, topics and subjects
Term
web 3.0
Definition
technology providing for ubiquitous data access where all data is viewed as being in a cloud and can run on any device, computer and mobile phone
Term
business intelligence
Definition
use of Is to gather and analyze information from internal and external sources to make better business decisions
Term
tables
Definition
row is a record, column is an attribute
Term
sql
Definition
structured query language, most common language used to interface with database
Term
qbe
Definition
query by example
Term
operational systems
Definition
used to interact with customers and run business in real time (narrow and simple, updates and queries)
Term
OLTP
Definition
online transaction protocol, immediate automated responses to request of user, handle multiple concurrent transaction from customers
Term
master data management
Definition
creating single version of truth
Term
master data
Definition
data deemed most important in operation of a business
Term
OLAP
Definition
online analytical processing, process of quickly conducting complete analyses of data stored in DB using graphical software tools
Term
drill down
Definition
great detail, why occured
Term
ad hoc
Definition
unplanned information requests to support 1 time decision
Term
dimensions
Definition
summarize data, region, time
Term
OLAP cube
Definition
multiple dimensions to be added to a traditional 2 dimensional table
Term
data mining
Definition
provides capability for discovering hidden predictive relationships in data
Term
data mart
Definition
selected info from data warehouse
Term
text mining
Definition
analytical techniques for extracting information from textual documents
Term
web content mining
Definition
extracting textual info from websites
Term
business analysis
Definition
augments business intelligence by using predictive analysis to help identify trends or business outcomes
Term
DSS
Definition
decision support system, special purpose information system designed to support organizational decision making related to a particular recurring problem
Term
intelligent systems
Definition
comprised of sensors, hardware, and computers embedded in machines and devices emulate and enhance human capabilities
Term
expert system
Definition
ES, reasoning methods based on knowledge about a specific problem domain to provide advice like a human; "if, then"
Term
fuzzy logic
Definition
broaden capabilities of Es's and other intelligent systems, when knowledge is incomplete
Term
neutral networks
Definition
network processing elements (neurons) that work in parallel to complete task, approximate functioning of human brain and learn by example
Term
intelligent agents
Definition
bot, software bot, program works in background to provide service when specific event happens
Term
data mining agents
Definition
analyze large data warehouses to detect changes deemed important by user
Term
knowledge management
Definition
processes organization uses to gain greatest value from knowledge assets
Term
explicit knowledge asset
Definition
knowledge that can be documented, archived, codified with help of IS
Term
tacit knowledge asset
Definition
processes and procedures located in a persons mind on how to effectively perform a task
Term
KM system
Definition
processes and procedures to enable management of explicit and tacit knowledge asset
Term
soft data
Definition
textual, new stories and non analytical information
Term
hard data
Definition
facts and numbers
Term
GIS
Definition
geographic information system, creating, storing, analyzing, managing geographically referenced information
Term
order 2 cash
Definition
processes associated with selling a product or service
Term
procure to pay
Definition
processes associated with procuring goods from external vendors
Term
core activities
Definition
performed by other functional areas that process inputs and produce outputs
Term
value system
Definition
information flows from one company's value chain to another
Term
upstream information flow
Definition
information received from other organizations
Term
downstream information flow
Definition
relates to info produced by company and sent along to another organization
Term
enterprise systems
Definition
integrated suite of business applications for every department, process, industry, allowing companies to integrate
Term
interorganizational system
Definition
ios; system that communicates across organizational boundaries
Term
packaged software
Definition
apps written by 3rd party vendors for needs of different users and organizations
Term
modules
Definition
components selected and implemented as needed
Term
vanilla version
Definition
feature sand modules an enterprise system comes with out of the box
Term
bpm
Definition
systematic structured improvement approach by all or part of an organization whereby people examine, rethink, and redesign business processes to achieve dramatic improvements in more than one performance measure
Term
enterprise resource planning
Definition
apps that integrate business activities across departmental boundaries
Term
erp core components
Definition
financial, operational, hr
Term
service oriented architecture
Definition
business processes broken down into individual components or services designed to achieve desired results for service consumer (reusability, interoperability, componentization)
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