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MIS Test 2
Study material for MIS Test 2
101
Business
Undergraduate 2
11/05/2012

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Cards

Term
Collaboration
Definition
The activity of two or more people working together to achieve a common goal
Term
Iteration
Definition
Requires to come together as a group in order to create ideas.
Term
Feedback
Definition
Critical, constuctive feedback
Term
Cooperation
Definition
People working together to meet a common goal by maintaining their seperate mandates and responsibilities. Working independently but to achieve a common goal at the end.
Term
Difference between collaboration and cooperation
Definition
Collaboration always involves feedback and iteration
Term
3 characteristics of effective team
Definition
1. Tea maccomplishes its goals in a way that satisfies the teams sponsors and clients
2.Overtime, teams capability increases. Working together becomes easier and more effective
3. Team members feel fulfilled as a result of working as a team.
Term
Hackman 3 characteristics of team effectiveness
Definition
1. We get done what you told us to do
2.Over time working together becomes easier and more effective
3. Sense of community "Feeling happy in the group"
Term
3 Factors of effective collaboration
Definition
1. Communication
2. Content management
3. Worlkflow control
Term
Communication
Definition
Two key elements 1. Communication skills and abillities of group members. 2. Availabiliy of effective communication systems.
Term
Content Management
Definition
Tracks and reports the data of who, when an dwhy were changes made to the information (documents, schedules, etc)
Term
Workflow control
Definition
Procedure by which content is created, edited, used and disposed. Specifies ordering of tasks.
Term
Ad Hoc groups
Definition
Create and formalize workflows. For such gorups communication is the most important driver
Term
Why use information systems for collaboration?
Definition
1. Will make your life easier
2. Creates better results
2Highly Prized and Marketable Skill
Term
Desired Traits for Good Collaborator
Definition
Enthusiastic, Curious/Open-Minded, Speak
Term
Synchronous
Definition
Same Location,
Term
Asynchronous
Definition
Different Location
Term
Version Management
Definition
Improves the tracking of shared content and eliminates problems caused by concurrent documnet access
Term
Version Control
Definition
Gives each member of the team an account with a set permissions. shared documents are placed in shared directories called libraries
Term
Difference between version management and version control
Definition
management does not limit the actions that can be taken by any particular user. Nor give control over the changes to documents to particular users.
Term
Egocentric:
Definition
Centers on the self
Term
Empathetic:
Definition
Consider their view as ONE interpretation and learn what OTHER people are thinking
*Empathetic thinking is better for business because business is a social endeavor. Thus, it is important to understand others ́points of view.
Term
*Good Information:
Definition
1. Accurate
2. Timely
3. Relevant
4. Just Sufficient
5. Worth its cost
Term
*The centerpiece of good information
Definition
Accurate
Term
If information is not good:
Definition
-Managers can not rely on the results
-The IS function develops a bad reputation
-The information system becomes a waste of time and money
Term
Good information
Definition
Information systems support business process by implementing activities, serving as data repositories, and controlling the flow of data
Term
My role in the business process
Definition
You can choose to be active, inactive, empathetic or apathetic
Term
Three types for Discussing Business Process
Definition
1. Management 2. Operational 3. Support
Term
Key Components of a Business Process
Definition
1. Activities-collections of related tasks that receive inputs and process those inputs to produce
outputs
2. Decisions-a question that can be answered Yes or No
3. Roles-sets of procedures
4. Resources-people, facilities, or computer programs that are assigned to roles
5. Repository-collection of business records
Term
Business Process
Definition
A network of activities, roles, resources, repositories and data flows that interact to accomplish a business function.
Term
*Hardware and people
Definition
both actors (they can take actions)
Term
Software and procedure components
Definition
are sets of instructions (software instructs hardware, procedures instruct people).
Term
Data
Definition
bridges the computer and human sides.
Term
Porter ́s competitive FORCES:
Definition
1. New Vendors
2. Customers
3. Suppliers
4. Substitute Vendors
Term
*Porter ́s four competitive strategies
Definition
1.Broad cost leadership across industry (most efficient)
2.Narrow cost leadership focused on particular industry segment (most efficient)
3.Broad differentiation across industry (most effective)
4.Narrow differentiation focused on particular industry segment (most effective)
Term
What are examples of companies that follow the four organizational strategies?
Definition
*Car companies
Term
How an organization determines its goals:
Definition
Five Forces Model: Competitive and Supply Chain Bargaining Power. Used to determine the characteristics of an industry, how profitable it is, and how sustainable that profitability will be.
Term
How does IS help with competitive strategy:
Definition
1. Product implementation: create new, enhance or differentiate.
2. System Implementation: lock in customers and buyers, lock in suppliers, raise barriers to
market entry, establish alliances, and reduce costs
Term
*Value chain:
Definition
network of value-creating activities. *Used by manufacturing companies
Term
Primary Activities:
Definition
Inbound Logistics -Operations
-Outbound Logistics -Marketing and sales - Service
Term
Support Activities:
Definition
-Firm Infrastructure
- Human Resources
- Technology Development
-Procurement
Term
*Each Value chain
Definition
is supported by one or more business processes
Term
Primary Activities of Value Chain:
Definition
1. Inbound Logistics- receiving, storing, and disseminating inputs to the product
2. Operations/Manufacturing- transforming inputs into the final product
3. Outbound Logistics- Collecting, storing, and physically distributing the product to buyers
4. Sales and Marketing- inducing buyers to purchase the product and providing a means for them to do so
5. Customer Service- assisting customer’s use of the product and thus maintaining and enhancing the product’s value
Term
Components of DBD:
Definition
1.Source
2. Process
3. Sink
Term
*Data Flow Diagram (DBD):
Definition
The movement of a data item from one activity to another or to a
Term
Explain the common Problems of DFD
Definition
-Miracles and Blackholes
-Miracles have results but no Input. Blackhole have no Outputs.
Term
What are the three levels of Organizational Decisions?
Definition
-Operation: concern day-to-day activities
-Managerial: concern the allocation and utilization of resources
-Strategic: concern broader-scope, organizational issues
Term
Describe and understand the pyramid paradox.
Definition
Correct, Right Now, Low Cost
-Can’t be all because of the allocation of resources, which means you must make a decision based on the situation
Term
What is a problem?
Definition
-A problem is in the perception of the individual or company.
Term
Explain what Work-breakdown structure is and its role within project management.
Definition
-Breaks project up into manageable pieces/levels hierarchy of tasks required to complete a
project, each task ends with deliverables, identifies task dependencies, estimate task duration, cost and labor needed, may be created with project management software
Term
Understand what Critical Path Analysis is and how to determine the critical path.
Definition
-Determines the earliest date a project can be completed; to tell critical components, and where you have slack.
Term
purpose of a Gantt chart.
Definition
-To lay out a time frame.
Term
-Structured Decision:
Definition
one for which there is an understood and accepted method for making decisions. Supported by automated systems
Term
-Unstructured Decision Process
Definition
one for which there is no agreed-on decision-making method. Supported by augmentation info systems
Term
Operational decisions
Definition
concern day to day activities. Typical operational decisions are: How many widgets should we order from vendor A? Should we extend credit to vendor B? In this case TPS (transaction processing systems) come into place.
Term
Managerial decisions
Definition
concern the allocation and utilization of resources. Typical managerial decisions are: How much should we budget for computer hardware and programs for department a next year? In this case MIS (managerial information systems) would come into use.
Term
Strategic decisions
Definition
concern broader-scope, organizational issues. Typical decisions at this level are: Should we start a new product line? This is where EIS executive information systems become useful.
Term
Automated Information Systems
Definition
those in which the hardware and software components do most of the work.
Term
Augmentation Information Systems
Definition
are those in which humans do the bulk of the work.
Term
Linkages
Definition
interactions across value activities; Porter’s model of business includes linkages.
Term
Support activities-
Definition
are business functions that assist and facilitate the primary activities.
Term
Competitive strategy-
Definition
is a way that an organization responds to the structure of its industry. It can be four strategies: 1- Lowest cost across the industry; 2 – Lowest cost within an industry segment; 3 – Better product/service across the industry; 4 – Better product/service within an industry segment
Term
Primary activities-
Definition
are business functions that relate directly to the production of the organization’s products or services.
Term
Data warehouse
Definition
has the purpose to extract a and clean data from operational systems and other sources and to sort and catalog that data for processing by Business Intelligence tools.
Term
Data mart-
Definition
is a data collection that is created to address the needs of a particular business function, problem, or opportunity.
Term
Business intelligence-
Definition
information containing patterns, relationships, and trends.
Term
Expert system-
Definition
encapsulate the knowledge of human experts in the form of If/Then rules.
Term
EIS
Definition
Are information systems that support strategic decision making
Term
TPS-
Definition
Are information systems that support operational decision making.
Term
When work that was once done by people has been moves to computers, it is said to be
Definition
automated.
Term
Problem
Definition
is the perceived difference between what is and what is ought to be.
Term
When we talk about the fact that the CEO needs the summary information rather than the fine details we are talking about
Definition
Relevant Context of good information.
Term
Good information is
Definition
just sufficient.
Term
Egocentric
Definition
centers on the self.
Term
nformation exchange that occurs when all members of a work team DO NOT meet at the same time - is best referred to as
Definition
Asynchronous Communication.
Term
We have a work group of about 100-150 people that we need to work with to send/receive and track a wide variety of topics/info as a group. Which of the following would be the worst choice to interact with in a group?
Definition
Chat room
Term
Microsoft Sharepoint is one of the most popular
Definition
version-control applications for general business use.
Term
A common knowledge base that is maintained by users is called a
Definition
wiki.
Term
Information systems are simply
Definition
tools that are used to facilitate communications.
Term
Porter ́s five forces model states that the competitive forces determine
Definition
industry profitability
Term
Dr. Gree goes into a restaurant and orders a Dr. Pepper only to find that they are out of Dr. Pepper but they have Cherry Coke which he gets instead. This would be an example of which of the five forces?
Definition
Threat of substitution
Term
Jaguar has choses what competitive strategy?
Definition
Differentiation
Term
Porter ́s three forces which are considered to be the “competitive” types are
Definition
Substitutes, New Entrants, Rivalry.
Term
Which of the following is NOT one of Porter ́s competitive strategies
Definition
Globalizing
Term
Pie charts show
Definition
the relationship of each part of data in reference to the table.
Term
line chart displays
Definition
trends over time.
Term
The Define Name Button will create a group of cells that are associated with a
Definition
range name
Term
A range name may contain each of the following EXCEPT
Definition
a space.
Term
*The VLOOKUP function uses data arranged by
Definition
columns.
Term
To specify ranges of cells that are non-adjacent, separate the rages with a
Definition
comma.
Term
By default, text in Excel is
Definition
left aligned.
Term
New rows are inserted
Definition
above the selected row and existing rows shift accordingly.
Term
From anywhere in a worksheet, you can press
Definition
[Ctrl] + [Home]
Term
To paste a range of cells, you only need to select the cell in the
Definition
upper left corner of the target destination.
Term
Team member behavior influenced by:
Definition
-Natural skills and abilities.
-Childhood formative environment.
-Past team experiences.
-Attitude.
-Nature of work and its relationships to member interests and abilities.
Term
You become nervous because
Definition
you care.
Term
*When you have conflict on your team.
Definition
1. Identify differences in perspective and decide if those differences are consequential. 2. Understand the rational people have different perspectives based on.
3. Use empathetic thinking.
4. Avoid personal attacks.
5. Agree on a common set of criteria for evaluating and choosing alternatives.
Term
Ponny Express
Definition
Put data in a piece of paper and send a message.
Term
Micro blog
Definition
a web site on which users can publish their opinions, like a web blog, but the opinions are restricted to small amounts of text. Benefits: public relations, relationship sales, market research.
Term
Social Networking
Definition
refers to any activity that an entity takes with entities with which it is related
Term
Social Networking Application
Definition
computer program that interacts with and processes information in a social network.
Term
Viral Hook
Definition
something that induces people to share your message.
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