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MIS Chapter TWO
Definitions
37
Business
Undergraduate 3
02/10/2016

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Term
As-Is process model
Definition
The current state of the operation that has been mapped, what the process problem is.
Term
Automation
Definition
the process of computerizing manual tasks making them more efficient and effective, dramatically lowering operational costs.
Term
Benchmarking
Definition
The process of continuously measuring system results, comparing those results to benchmarks, and identifying steps to improve system performance.
Term
Benchmarks
Definition
Baseline values the system need to attain
Term
bottlenecks
Definition
occur when resources reach full capacity and cannot handle any additional demands.
Term
Business-facing processes
Definition
back office processes such as goal setting, planning, feedback, rewards, allocating resources.
Term
Business process improvement
Definition
understanding and measuring the current process and make improvements.
Term
Business process modeling
Definition
(mapping) a detailed flowchart that shows inputs, tasks, and activities in a structured sequence.
Term
Business process reengineering (BPR)
Definition
The analysis and redesign of workflows within and between companies
Term
Consolidation
Definition
aggregation of data from simple roll-ups to complex groupings of interrelated information
Term
Critical success factors (CSFs)
Definition
Crucial steps companies perform to achieve their goals.
Term
Customer-facing processes
Definition
Front office processes, communicating with customers, fulfilling orders, marketing, sending out bills
Term
Decision support system (DSS)
Definition
Model information providing assistance in evaluating and choosing a course of action.
Term
Drill-down
Definition
enables users to view details and details of details of information
Term
Effectiveness MIS metrics
Definition
measure the impact MIS has on business processes and activities, including customer satisfaction and customer conversion rates.
Term
Efficiency MIS metrics
Definition
measures the performance of MIS itself, such as throughput, transaction speed, and system availability.
Term
Executive Information System (EIS)
Definition
specialized DSS that supports senior-level executives with decisions requiring judgment
Term
Goal-seeking analysis
Definition
Finds the inputs necessary to achieve a goal such as a desired level of output.
Term
Granularity
Definition
the level of detail in the model or the decision-making process
Term
Key performance indicators (KPIs)
Definition
quantifiable metrics a company uses evaluate progress toward critical success factors.
Term
Managerial level
Definition
employees evaluate company operations to hone the firm's ability to identify and leverage change.
Term
Metrics
Definition
measurements that evaluate results to determine whether a project is meeting its goals.
Term
Model
Definition
a simplified representation or reality.
Term
Online analytical processing (OLAP)
Definition
manipulation of information to create business intelligence in support of strategic decision making.
Term
Online Transactional Processing (OLTP)
Definition
captures transactional information using technology. Processes, stores, and updates information.
Term
Operational Level
Definition

employees develop business activities to run the day-to-day operations.

 

Structured decisions where established processes offer potential solutions.

Term
Optimization analysis
Definition
finds the optimum value for a target variable.
Term
Project
Definition
temporary activity a company undertakes to create a unique product.
Term
Redundancy
Definition
when a task is unnecessarily repeated.
Term
semi-structured decisions
Definition
a few established processes help to evaluate decisions.
Term
Sensitivity analysis
Definition
what is the impact on other variables when one variable is changed.
Term
slice-and-dice
Definition
ability to look at information from different perspectives
Term
Strategic level
Definition
managers develop overall business strategies, goals, and objectives as part of the company's strategic plan.

Unstructured decisions where no rules exist to guide decision makers
Term
Streamlining
Definition
simplifying or eliminating necessary steps of business processes
Term
Transaction Processing System (TPS)
Definition
Basic business system that serves the operational level structured decisions.
Term
what-if analysis
Definition
checks the impact of a change in a variable on the model
Term
Workflow
Definition
tasks, activities, and responsibilities required to execute steps in a business process
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