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| The operation of a site or service 24 hours a day, seven days a week |
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| The member of an electronic commerce team who is responsible for maintenance of software that performs a specific function, such as a catalog, payment processing, account, human resources, and logistic software. |
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| A company that handles customer telephoe calls and emails for other companies. |
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| a major outlaw of funds made by a company to puchase fixed assets such as property, a factory, or equipment. |
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| Synonymous with capital investment |
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| The process of helping employees cope with changes in the workplace. |
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| Synonymous with partical outsourcing; the outsourcing of the design, development, implementation, or operation of specific portions of an electroic commerce system. |
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| A person who writes orginial content for a web site. |
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| A person who purchases and adapts existing material for use on a web site. |
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| the function within an electronic commerce team that is responsible for defining the data elements in the database design and the operation of the database management software. |
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| Tactics that improve the value that a business provides to its customers. |
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| The hiring of an external company to do initial electronic commerce site design and development. the external team then trains the orginial company's information systems professionals in the new technolgy, eventually handing over complete responsibility of the site to the internal team. |
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| The joining of an existing company that wants launch an electronic commece initiative with external equity partners and operational partners who provide the experience and skills needed to develop and scale up the project very rapidly. |
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| a company that offers start-up businesses a physical location with offices, accountingm and legal assistance, computers, and Intenet connections at a very low monthly cost. |
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Definition
| The hiring of an external company to maintain an electronic commerce site that has been designed and developed b and internal information system team. |
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Definition
| measurements that companies use to assess the balue of site visitor activity |
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| web site staff whose responsibilities include load estimation and monitoring, resolving network problems as they arise, designing and implementing fault resistance technologies, and managing ant network operations that are outsourced to ISPs, CSPs, or telephome companies. |
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Term
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Definition
| lost benefits from an action not taken |
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| the hiring of another company to perform design, implementation, or operational tasks for an information systems project. |
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Definition
| The Outsourcing of the design, development,implementation, or operation of specific portions of an elctronic commerce system. |
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| A formal review of a project after it is up and running. |
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Definition
| Formal Techniques for planning and controlling activities undertaken to achieve a specific goal. |
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Term
| Return on Investment (ROI) |
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Definition
| A method for evaluating the potential costs and benefits of a proposed capital investment. |
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Term
| Total Cost of Ownership (TCO) |
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Definition
| Business activity costs including the cost of hiring, training, and paying the personnel who wil design the Web Site, write or customize the software, create the content, and operate and maintain the site. |
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Term
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Definition
| Tactics that focus on reducing coss or generating value by wokring with supplier's or inbound logistics. |
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