Term
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Definition
| determines the structure, features, and functions of every IS |
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Term
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Definition
| industry structure, competitive strategy, value chains, business processes, IS |
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Term
| Porter's five forces model of industry structure |
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Definition
1. bargaining power of suppliers
2. threat of substitutions
3. bargaining power of suppliers
4. threat of new entrants
5. rivalry among existing firms |
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Term
| Porter's four competitive strategies |
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Definition
1. lowest cost across the industry
2. better product across the industry
3. lowest cost within a segment
4. better product within a segment |
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Term
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Definition
| net benefit, or addition to a product |
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Term
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Definition
| the amount of money a customer is willing to pay for a resource, product, or service |
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Term
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Definition
| network of value-creating activities |
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Term
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Definition
| made up of five primary activities, and three supporting activities |
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Term
| primary activities in value chain |
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Definition
1. marketing and sales
2. inbound logistics
3. operations
4. out bound logistics
5. service |
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Term
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Definition
| inducing buyers to purchase the product and providing the means for them to do so |
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Term
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Definition
| receiving, storing, and disseminating inputs to the product |
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Term
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Definition
| transforming inputs into the final product |
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Term
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Definition
| collecting, storing, and physically distributing the product to buyers |
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Term
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Definition
| assisting customer's use of the product and maintaining and enhancing the product's value |
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Term
| four supporting activities |
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Definition
1. human resources
2. accounting and infrastructure
3. procurement
4. technology |
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Term
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Definition
| recruiting, compensation, evaluation, training of full and part time employees |
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Term
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Definition
| accounting, finance, general management, and legal/gov affairs |
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Term
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Definition
| processes of finding vendors, setting up contracts, negotiating prices, and ordering products |
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Term
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Definition
| R&D, and other activities for developing new techniques, methods, and procedures |
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Term
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Definition
| interactions across value activities |
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Term
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Definition
| organizations shouldn't automate or improve existing functional systems, rather create new, and more efficient business processes to integrate all activities in value chain |
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Term
| ways to gain comp. adv. for products |
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Definition
1. create new product
2. enhance existing product
3. differentiate product |
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Term
| ways to gain comp. adv. for business processes |
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Definition
1. lock in customers
2. lock in suppliers
3. create entry barriers for new comp
4. establish alliances with other orgs
5. reduce costs |
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Term
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Definition
| locking in customers by making it difficult or expensive for them to switch to another product |
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Term
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Definition
1. business strategy
2. organizational strategy
3. information strategy |
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Term
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Definition
| a well articulated vision of where ab business seeks to go and how it expects to get there |
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Term
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Definition
| the way an org is designed, as well as the choices it makes to define, coordinate, and control its work practices |
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Term
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Definition
| the plan the org uses in providing IS and services |
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Term
| business process management |
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Definition
| systematic process of creating, assessing, and altering business processes |
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Term
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Definition
| a system that documents the current situation, and then changes that model to make adjustments necessary to solve process problems |
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Term
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Definition
| involve activities within a single dept or function |
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Term
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Definition
| work independently of one another |
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Term
| cross-functional processes |
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Definition
| involve activities among several business departments |
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Term
| customer relationship mgt |
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Definition
| involves the activities of various departments in the hopes to learn more about a customer |
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Term
| interorganizational processes |
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Definition
| business processes that cross department and organizational boundaries, including outside companies |
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Term
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Definition
| software industry standards group that created a standard set of terms and graphical notations for documenting business processes |
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Term
| Business process modeling notation |
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Definition
| standard set of terms and notations for business processes |
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Term
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Definition
| uses different rows for each role/resource in a business process |
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Term
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Definition
| activity sends a message and forgets about it, don't know if it go through or not |
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Term
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Definition
| add more people or equipment to a given process |
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Term
| service oriented architecture |
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Definition
| design philosophy that helps determine how activities should be implemented, manual, automated, etc. |
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Term
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Definition
| repeatable task that a business needs to perform |
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Term
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Definition
| when one service isolates its process/knowledge, so that other services/activities do not know how it is accomplished |
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Term
| extensible markup language |
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Definition
| used to model and structure data so that documents comply with standards |
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Term
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Definition
| metadata that name and identify data items |
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Term
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Definition
| a set of XML tags and data |
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Term
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Definition
| Protocol for exchanging messages encoded in XML, Allows for description of message routing, processing, security, and encryption |
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Term
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Definition
| Languages for describing the programmatic interface to a service, makes service-to-service programming much easier |
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Term
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Definition
1. create model of business process components
2. create system components
3. implement business processes
4. create policy for ongoing assessment of process effectiveness |
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Term
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Definition
| functional, cross-functional, interorganizational |
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