Shared Flashcard Set

Details

MIS 235 Exam 2
Chapter 6,7,8
149
Business
Undergraduate 2
10/30/2011

Additional Business Flashcards

 


 

Cards

Term
What does MAN stand for?
Definition
Metropolitan Area Network
Term
What is a commonly used type of wire media?
Definition
Twisted-pair wire, Coaxial cable , Fiber optic
Term
A Kilobit is
Definition
One thousand bits
Term
A Kilobit is
Definition
One thousand bits
Term
__________ is an adapter card that enables the computer or device that does not have built-in networking capability to access a network.
Definition
NIC, Network Interface Card
Term
An IP address consists of ____ bits.
Definition
32
Term
Which of the following connects computers between two or more separated sites?
Definition
WAN
Term
What is the proper definition of an NIC?
Definition
A device that connects the computer or printer’s circuitry to the network cables.
Term
What does ISP stand for?
Definition
Internet Service Provider
Term
What does ISP stand for?
Definition
Internet Service Provider
Term
What is not an example of a computer network?
Definition
Mozilla Firefox
Term
There are ___ bits in a byte.
Definition
8
Term
What is not an important function of an Internet Service provider?
Definition
To get you to buy a computer
Term
What does the user tier consist of in the three-tier architecture?
Definition
Computer, phones or anything that have browsers and process web pages
Term
WNIC devices connect to the ____________, which is the component of the LAN device the processes wireless traffic and communicates with the wired switch.
Definition
Access Point
Term
A network that connects computers between two or more separated sites is called?
Definition
Wide Area Network (WAN)
Term
A network that connects computers between two or more separated sites is called?
Definition
Wide Area Network (WAN)
Term
A network is a set of devices connected by communication links. These devices are known as?
Definition
Nodes
Term
Routed networks are also called?
Definition
Internets
Term
Which type of wire is used to connect computers in a networtk?
Definition
Coaxial, twisted pair, and fiber optic
Term
Which type of wire is used to connect computers in a networtk?
Definition
Coaxial, twisted pair, and fiber optic
Term
If I have a network that covers all of Butler County what kind of network is it?
Definition
MAN
Term
What type of wireless internet connection would a single household use?
Definition
Local Area Network
Term
What is Simple Mail Transfer Protocol (SMTP) used for?
Definition
Used for E-mail transfer
Term
What does VPN stand for?
Definition
Virtual Private Network
Term
A number that identifies a particular device is called a(n) _____
Definition
IP Address
Term
The three-tier architecture of all e-commerce applications consists of:
Definition
User tier, server tier, database tier
Term
A VPN uses Internet to do what?
Definition
Create the appearance of private point-to-point connections
Term
A VPN uses Internet to do what?
Definition
Create the appearance of private point-to-point connections
Term
An example of a domain name would be:
Definition
www.muohio.edu
Term
The 5 layers of TCP/IP Protocol Architecture are:
Definition
Application, Transport, Internet, Data Link, Physical
Term
What does DSL stand for?
Definition
digital subscriber line
Term
What is a number that identifies particular device on the public Internet?
Definition
Public IP addresses
Term
What is a special purpose computer that moves packet traffic according to the rules of IP?
Definition
Router
Term
Digital data in the computer has to be converted to a wavy signal called
Definition
analog
Term
What is not true about a LAN device?
Definition
A LAN connects computers across the country from on one network
Term
Transmission speed, referred to as bits, increase by factors of
Definition
1000bits
Term
The conversion of a signal from analog to digital is performed by a(n)
Definition
Modem
Term
An IP address consists of __ sets of __ binary numbers, which we then convert into decimal numbers so we can understand
Definition
4, 8
Term
How do companies benefit from Virtual Private Networks (VPNs)?
Definition
VPNs make a public network feel like a private network by encrypting the messages sent between the network and someone who is working from outside the network
Term
_____ Is the protocol that is used between browsers and web servers.
Definition
HTTP
Term
A private shared pathway over a public or shared network from the virtual private network client to the VPN server is called a _________.
Definition
Tunnel
Term
An example of the Applicatoin layer would be:
Definition
HTTP
Term
Fiber Optics, coaxes cables and twisted pairs are all examples of:
Definition
Wired Transmission Media
Term
A network interface card is used for which type of connection
Definition
LAN
Term
What are two examples of TCP/IP application layer protocols?
Definition
SMTP & FTP
Term
What is the order of networks from smallest to largest?
Definition
LAN, MAN, WAN, internet
Term
How many layers are there in the TCP/IP architecture?
Definition
5
Term
Radio waves, microwaves, and infrared are all examples of
Definition
Wireless Media
Term
What does the acronym SOHO stand for?
Definition
Small Office or a Home Office
Term
What are the three tiers in the three-tier architecture, used by almost all e-commerce applications?
Definition
User, Server, Database
Term
Which of the following is NOT true of a Digital Subscriber Line (DSL)?
Definition
Download and upload speeds are the same
Term
What be a benefit if FlexTime moved to a thin-client application?
Definition
-It wouldn’t have the burden of installing and maintaining thick clients on user computers

-Customers could access the FlexTime system using their browsers
Term
A website with an address starting with https means what?
Definition
https means you have a secure connection to the website.
Term
The speed in bits per second that you should get is called
Definition
Rated speed
Term
Which of the following is NOT true about an Internet protocol address?
Definition
In general, the first portion of each IP address identifies the specific computer and the last portion identifies the network.
Term
What kind of information system has thousands of users, formalized procedures, is difficult to change, and spans over multiple organizations?
Definition
Interenterprise Information System
Term
What are the four different scopes of information systems?
Definition
Personal, workgroup, enterprise, interenterprise.
Term
Enterprise information systems have which of the following characteristic(s)?
Definition
It is an information system that spans an organization and supports activities in multiple departments.
Term
What does ERP stand for?
Definition
-Enterprise Resource Planning
Term
Which of the following is not a challenge implemented with a new Enterprise System?
Definition
Disjointed Processes
Term
A suite of applications, a database, and a set of inherent processes for managing all interactions with a customer, from lead generation to customer service is called?
Definition
CRM
Term
Which of the following is NOT a problem caused by information silos?
Definition
Decreased expense
Term
Silos can cause problems because:
Definition
-They can lead to organizational inefficiencies , They can cause increased expenses, They can duplicate data in isolated systems
Term
What is another term for information silo?
Definition
Islands of automation
Term
Which of the following is involved in the customer life cycle?
Definition
a) Attract
b) Sell
c) Support and resell
Term
what is NOT a challenge when implementing new enterprise systems?
Definition
Customer Resistance
Term
What are the Four phases of customer life cycle (in order)?
Definition
Marketing, customer acquisition, relationship management, loss/churn
Term
EAI does which of the following:
Definition
-It enables a gradual move to ERP
-Provides integrated information
-Enables existing applications to communicate and share data
Term
Self-efficacy falls under which of the four primary factors:
Definition
Employee Resistance
Term
Why is Employee Resistance such a challenge when implementing new enterprise systems?
Definition
The self-efficacy level of the employees is threatened
Term
Which of Scope of Information Systems is shared by a group of people, for a particular purpose, in an organization?
Definition
Workgroup
Term
Sales and marketing wants to approve a $20,000 order with Ajax. According to the company’s database, Ajax has a current balance of $17,800, so sales requests a total credit amount of $37,000. The accounting database, however, shows Ajax with a balance of $12,300, because the accounts receivable application has credited Ajax for a return of $5,500. According to accounting’s records, only $32,300 is needed in order to approve the $20,000 order, so that is all they grant. So what problem it will be that information silos cause?
Definition
Disjointed process
Term
Marketing, Customer acquisition, Relationship management, and Loss/churn are all apart of what life cycle?
Definition
a. Customer life cycle
Term
What do enterprise information systems help to eliminate.
Definition
ALL:
a. Duplicated data
b. Information silos
c. Inefficiency
Term
Which of the following are types of workgroup systems?
Definition
both:
-Departmental information systems
-Functional information systems
Term
Which of the following is not one of the four phases of the customer life cycle?
Definition
Inherent Processes
Term
What is not a capability of enterprise application integration (EAI)?
Definition
Completely eliminating information silos
Term
What is not included in a customer relationship management system (CRM)?
Definition
Profit margin management application
Term
What obstacle to implementing a new enterprise system deals with the customizability of the product to the company needs?
Definition
Requirements Gaps
Term
When are Information Silos a problem?
Definition
As organizations grow
Term
In what way is EAI related to ERP?
Definition
EAI gradually brings the company closer to an ERP.
Term
Which of these applications for a company would be the largest?
Definition
ERP
Term
Which of the following is not part of the Customer Life Cycle?
Definition
Human resources
Term
Which is not a challenge when implementing a new enterprise system?
Definition
Hiring Employees
Term
What is the order of the customer life cycle?
Definition
market, acquire customer, maintain relationship, evaluate loss/churn
Term
Which of the following is NOT a challenge when implementing new enterprise systems?
Definition
Self-efficacy
Term
Which of the following is true about an EAI?
Definition
both:
-It is a suite of software applications that integrates existing systems by providing layers of software that connect applications together

-It connects system “islands” via a new layer of software/system
Term
What is an ERP?
Definition
all:
-Enterprise resource planning
-Includes the functions of CRM, but also incorporates accounting, manufacturing, inventory, and human resources applications
-A suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform
Term
What of the follow is not a major component of a CRM?
Definition
Inventory Applications
Term
All of these describe the problem of information silos EXCEPT:
Definition
Information silos occur immediately when an information system is started
Term
Employee resistance to change when implementing a new enterprise system can be most effectively overcome by all of the following except __________.
Definition
Threatening termination
Term
Which of these four phases go into what? Marketing, customer acquisitions, relationship management, and loss/churn?
Definition
Customer life cycle
Term
Which of the following is NOT an Interorganizational system?
Definition
A traditional CRM system
Term
Companies need to consider the following factors in regards to E-Commerce, except _______?
Definition
Advertising Conflict
Term
Social Capitol adds value in all these ways EXCEPT:
Definition
Mashups
Term
Postal mail, telephone, and fax are all an example of what type of interorganizational systems?
Definition
Pre-Internet
Term
B2B stands for what?
Definition
Bussiness-to-bussiness e-commerce
Term
What provides goods and services at a stated price and arranges for the delivery of goods?
Definition
Clearinghouses
Term
What type of capital is the investment in human knowledge and skills for future profit?
Definition
Human capital
Term
Which economic factor does NOT disfavor E-Commerce?
Definition
Disintermediation
Term
Companies that pay Google for a particular search word use what software?
Definition
AdWord
Term
How does social capital add value?
Definition
all:
-Information
-Influence
-Social credentials
-Personal information
Term
If a clothing distributor sells its products to a retail store, what type of e-commerce merchant company is it?
Definition
B2B
Term
Which is not a type of interorganizational system?
Definition
Adwords
Term
Which of these is not a type of nonmerchant companies?
Definition
retail stores
Term
Which of these is a feature of Web 2.0 processing but not traditional processing?
Definition
free software
Term
Weak links…
Definition
Add new connections
Term
What does SLATES stand for?
Definition
Search, links, authoring, tags, extensions, signals
Term
When preforming a google search of “Wedding Dresses,” companies are able to advertise to you using
Definition
AdWords
Term
A marketing method used in the Web 2.0 world in with users spread news about products and services to another is
Definition
Viral Marketing
Term
Which of the following is not an economic factor that disfavors E-commerce?
Definition
Social Credentials
Term
A B2B E-commerce is an interaction between:
Definition
A business and another business
Term
What is Social CRM?
Definition
- Customer relationship management done in the style of Enterprise 2.0
Term
What are characteristics of Enterprise 2.0?
Definition
Facebook, Twitter, Social CRM
Term
How does ecommerce lead to better market efficiency?
Definition
Through disintermediation
Term
Which of the following is NOT an economic factor that disfavors E-Commerce?
Definition
Crowdsourcing
Term
Which is the result of two or more Web sites combined into a single user experience?
Definition
Mashups
Term
Which of the following is not an example of an Interorganizational System?
Definition
Excel
Term
Which of the following is a Nonmerchant company?
Definition
eBay
Term
Which of the following is NOT an example of a social network?
Definition
Netflix
Term
Non-merchant, online companies arrange for the purchase of goods in all of the following ways EXCEPT:
Definition
Connections
Term
All of the following are huge winners as a result of Web 2.0 EXCEPT:
Definition
Oracle
Term
The best way to add large amounts of social capital to your network is to strengthen ___.
Definition
Weak Relationships
Term
Social CRM’s have allowed
Definition
The customer to have a dynamic role
Term
SAAS stands for ________.
Definition
Software as a Service
Term
Which of the following is not an example of a company that exemplifies Web 2.0?
Definition
Microsoft
Term
In today’s business world, who controls the vendor-customer relationship?
Definition
The customer
Term
Which of the following is an example of social capital?
Definition
Relationships
Term
Which of the following is NOT a type of Interorganizational System identified in Chapter 8?
Definition
-User-Generated Content (UGC)
Term
What is not one of the four ways that social capital adds value to a business?
Definition
Human capital
Term
What is the correct combination of components in the SLATES model, posed by McAfee?
Definition
Search, Links, Authoring, Tags, Extensions, Signals
Term
The followings are examples of how e-commerce is used, except
Definition
Buying a weather-service subscription that is paid for and delivered over the internet
Term
Which description for social network is wrong?
Definition
-Social network includes the using of AdWords and AdSense
Term
Who defined the six characteristics of Enterprise 2.0 as SLATES?
Definition
McAfee
Term
Which website is an example of mashup?
Definition
Google’s My Maps
Term
When you sell your book on line to a consumer (Individual) it is what kind of E-Commerce.
Definition
C2C
Term
Social capital adds value certain ways, which one is incorrect?
Definition
Government credentials
Term
A manufacturer that uses an e commerce site to sell computer hardware to the U.S. Department of State is engaging in what type of e-commerce?
Definition
B2G
Term
Although there are tremendous advantages and opportunities for many organizations to engage in ecommerce, there are four economics factors that disfavor e-commerce activity. Which is not one of those four?
Definition
Marketing Limitations
Term
What would be considered an example of E-commerce?
Definition
-eBay
Term
An example of a supporting technology for a pre-internet system is:
Definition
a Fax Machine
Term
What are the four values of social capital?
Definition
Information, Influence, Social Credentials, Personal Reinforcement
Term
Important characteristics of Enterprise 2.0 include which of the following?
Definition
Links
Term
Which system is not one of the main interorganizational systems?
Definition
Web 1.0
Term
Web 2.0 includes all of the options except….
Definition
Software as a product
Term
A company buying raw materials online to make their product would most likely be what type of merchant company?
Definition
B2B
Term
Which of the following is NOT a economic factor that disfavor E-Commerce?
Definition
Price elasticity
Term
A unique name that is affiliated with a public IP address is a _____
Definition
Domain Name
Supporting users have an ad free experience!