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MIS 180 Final
Chapter 6
61
Business
Undergraduate 1
12/12/2011

Additional Business Flashcards

 


 

Cards

Term
Who will build your system? Three primary choices:
Definition

1. Insourcing (in-house IT specialists)

 

2. Selfsourcing (do-it-yourself approach many end users take with little or no help from IT specialists)

-Reduces invisible backlog

 - Inadequate end user expertise leads to inadequately developed systems.

 

3. Outsourcing (A third party organization i.e. let someone do the work and pay them for it)

Term
Systems Development Life Cycle (SDLC)
Definition

A structured step-by-step approach for developing information systems.

 

7 distinct phases, each with well defined activities.

 

Also called waterfall methodology, an approach in which each phase of the SDLC is followed by another, from planning through implementation.

Term
SDLC Phases
Definition

1. Planning

 

2. Analysis

 

3. Design

 

4. Development

 

5. Testing

 

6.  Implementation

 

7. Maintenance

Term
Planning Phase
Definition

During the planning phase, you create a solid plan for developing your information system.

 

3 Primary Activities:

 

1. Define the system to be developed.

 

2. Set the project scope.

 

3. Develop the project plan including tasks, resources, and timeframes.

Term
Analysis Phase
Definition

Involves end users and IT specialists working together to gather, understand, and document the business requirements for the proposed system.

 

They analyze the business requirements

 

Two Primary Activities:

1. Gathering the business requirements

 

2. Prioritize the requirements

Term
Design Phase
Definition

During the design phase, you build a technical blueprint of how the proposed system will work.

 

Two Primary Activities:

 

1. Design the technical architecture required to support the system.

 

2. Design system models

Term
Development Phase
Definition

During the development phase, you take all your detailed design documents from the design phase and transform them into an actual system.

 

Two Primary Activities:

 

1. Build the technical architecture.

 

2. Build the database and programs.

Term
Testing Phase
Definition

The testing phase verifies that the system works and meets all the business requirements defined in the analysis phase.

 

Two Primary Activities:

 

1. Write the test conditions.

 

2. Perform the testing of the system.

Term
Implementation Phase
Definition

During the implementation phase, you distribute the system to all the users and they begin using the system to perform their everyday jobs.

 

Two Primary Activities:

 

1. Write detailed user documentation.

 

2. Provide training for the system users.

Term
Maintenance Phase
Definition

You monitor and support the new system to ensure it continues to meet the business goals.

 

Two Primary Activities:

 

1. Build a help desk to support the system users.

 

2. Provide an environment to support system changes.

Term
Critical Success Factor (CSF)
Definition
Simply a factor critical to your organization's success.
Term
Project Scope
Definition
Clearly defines the high-level system requirements.
Term
Scope Creep
Definition
Occurs when the scope of the project increases.
Term
Feature Creep
Definition
Occurs when developers add extra features that were not part of the initial requirements.
Term
Project Scope Document
Definition
A written definition of the project scope and usually no longer than a paragraph.
Term
Project Plan
Definition
Defines the what, when, and who questions of system development.
Term
Project Manager
Definition
An individual who is an expert in project planning and management, defines and develops the project plan and tracks the plan to ensure all key project milestones are completed on time.
Term
Project Milestones
Definition
Represent key dates for which you need a certain group of activities performed.
Term
Business Requirements
Definition

The detailed set of knowledge worker requests that the system must meet in order to be successful.

 

Business requirements address the "why" and "what" of your development activities.

Term
Joint Application Development (JAD)
Definition
Knowledge workers and IT specialists meet, sometimes for several days, to define or review the business requirements for the system.
Term
Requirements Definition Document
Definition

Prioritizes the business requirements and places them in a formal comprehensive document.

 

Again, you probably can't do everything, so prioritizing is important.

 

Users sign off on this document which clearly sets the scope the project.

Term
Parallel Implementation
Definition
Uses both the old and new systems until you're sure that the new system performs correctly.
Term
Plunge Implementation
Definition
Discards the old system completely and immediately uses the new system.
Term
Pilot Implementation
Definition
Has only a small group of people using the new system until you know it works correctly and then the remaining people are added to the system.
Term
Phased Implementation
Definition
Installs the new system in phases (e.g. accounts recievable, the accounts payable) until you're sure it works correctly and then the remaining phases of the new system are implemented.
Term
Technical Architecture
Definition

Part of the design phase.

 

Defines the hardware, software, and telecommunications equipment required to run the system.

Term
Test Conditions
Definition
The detailed steps the system must perform along with the expected results of each step.
Term
Unit Testing
Definition
Tests individual units of code
Term
System Testing
Definition
Verifies that the units of code function correctly when integrated.
Term
Integration Testing
Definition
Verifies that separate systems work together.
Term
User Acceptance Testing (UAT)
Definition
Determines if the system satisfies the business requirements.
Term
User Documentation
Definition

In the implementation phase.

 

Highlights how to use the system.

Term
Online Training
Definition

In the implementation phase.

 

Runs over the Internet or off a CD-ROM.

Term
Help Desk
Definition

In the Maintenance phase.

 

A group of people who responds to knowledge workers questions.

Term
Component-based Development (CBD)
Definition
Focuses on building small self-contained blocks of code (components) that can be reused across a variety of applications.
Term
CBD focuses on...
Definition

1. Using already-developed components to build systems quickly.

 

2. Building new components as needed that can be used in all future systems.

Term
Component-Based Development Methodologies
Definition

Rapid application development (RAD)

 

Extreme Programming

 

Agile methodology

Term
Rapid Application Development (RAD)
Definition

Also called rapid prototyping.

 

Emphasizes extensive user involvement in the rapid and evolutionary construction of working prototypes of a system to accelerate the systems development process.

 

Prototypes are models of the software components.

 

The development team continually designs, develops, and tests the component prototypes until they are finished.

Term
Extreme Programming (XP)
Definition
Breaks a project into tiny phases and developers connot continue on to the next phase until the first phase is complete.
Term
Agile Methodology
Definition
A form of XP, aims for customer satisfaction through early and continuous delivery of useful software components.
Term
Service-Oriented Architecture (SoA)
Definition

Perspective that focuses on the development, use, and reuse of small self-contained blocks of code (called services) to meet all application software needs.

 

All CBD methodologies adhere to an SoA.

 

Services are the same as components, which are the same as small self-contained blocks of code.

Term
End users must have development tools that:
Definition

Are easy to use

 

Support multiple platforms

 

Offer low cost of ownership

 

Support a wide range of data types

Term
Prototype
Definition
A model of a proposed product, service, or system.
Term
Prototyping
Definition

The process of building a model that demonstrates the features of a proposed product, service, or system.

- Proof-of-concept prototype: Used to prove the technical feasibility of a proposed system.

- Selling prototype: Used to convince people of the worth of a proposed system.

Term
What 4 Steps does the Prototyping Process involve?
Definition

1. Identify basic reqirements.

 

2. Develp initital prototype.

 

3. User review.

 

4. Revise and enhance the prototype.

Term
The Prototyping Process
Definition
[image]
Term
Advantages of Prototyping
Definition

Encourages active user participation.

 

Helps resolve discrepancies among users.

 

Gives users a feel for the final system.

 

Helps determine technical feasibility.

 

Helps sell the idea of a proposed system.

Term
Disadvantages of Prototyping
Definition

Leads people to believe the final system will follow.

 

Gives no indication of performance under operational conditions.

 

Leads the project team to forgo proper testing and documentation.

Term
The main reasons behind the rapid growth of the outsourcing industry include the following:
Definition

Globilization

 

The Internet

 

Growing economy and low unemployment rate

 

Technology

 

Deregulation

Term
IT outsourcing for software development can take one of four forms:
Definition

1. Purchase existing software

 

2. Purchase exisitng software and pay the publisher to make certain modifications.

 

3. Purchase existing software and pay the publisher for the right to make modifications yourself.

 

4. Outsource the development of an entirely new and unique system for which no software exists.

Term
Outsourcing Options
Definition
[image]
Term
Request for Proposal (RFP)
Definition

Formal document that describes in excruciating detail your logical requirements for a proposed system and invites outsourcing organizations (vendors) to submit bids for its development.

 

In outsourcing, you must tell another organization what you want developed. You do that with a RFP

Term
Service Level Agreement (SLA)
Definition

Formal contractually obligated agreement between two parties.

 

In outsourcing, it is the legal agreement between you and the vendor and specifically identifies what the vendor is going to do (and by when) and how much your going to pay.

Term
Service Level Specifications/Service Level Objectives
Definition
These support SLA documents.  They contain very detailed numbers and metrics.
Term
What are the three forms of outsourcing?
Definition

1. Onshore outsourcing

 

2. Nearshore Outsourcing

 

3. Offshore Outsourcing

Term
Onshore Outsourcing
Definition
The process of engaging another company within the same country for services.
Term
Nearshore Outsourcing
Definition
Contracting an outsourcing arrangement with a company in a nearby country.
Term
Offshore Outsourcing
Definition
Contracting with a company that is geographically far away.
Term
Primary outsourcing countries are:
Definition

India

 

China

 

Eastern Europe (including Russia)

 

Ireland

 

Israel

 

Phillippines

Term
Advantages of Outsourcing
Definition

Focus on unique core competencies.

 

Exploit the intellect of another organization.

 

Better predict future costs.

 

Acquire leading-edge technology.

 

Reduce costs.

 

Improve performace accountability.

Term
Disadvantages of Outsourcing
Definition

Reduces technical know-how for future innovation.

 

Reduces degree of control.

 

Increases vulnerability of your strategic information.

 

Increases dependency on other organization.

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