Term
|
Definition
1. Anticipating potential problems or opportunities and designing plans to deal with them.
2. Coordinating and allocating the resources need to implement plans
3. Guiding personel through the implementation process
4. Reviewing results and making necessary changes |
|
|
Term
| How managers maximize the flow of information and efficiency of work processes |
|
Definition
1. division of labour
2. departmentalization
3. delegation |
|
|
Term
|
Definition
1. Setting performance standards and goals
2. Measure performance
3. Compare actual performance to established performance standards
4. Take corrective action
5. Use information gained from the process to set up future performance standards |
|
|
Term
| Decision making process 5 steps |
|
Definition
1. Define problem
2. Identify possible solutions
3. Select on or more alternatives
4. Put the plan into action
5. Check plan effectiveness |
|
|
Term
| 5 types of departmentalization |
|
Definition
1. Functional
2.Product
3.Process
4.Costumer
5.Geographic |
|
|
Term
| Optimal span of control 5 factors |
|
Definition
1.nature of the task
2.location of the workers
3.ability of the manager to delegate responsibility
4.amount of interaction and feedback between workers and manager
5.level of skill and motivation of the workers |
|
|
Term
| 9 advantages of matrix structure |
|
Definition
1.teamwork
2.efficient use of resources
3.flexibility
4.ability to balance conflicting objectives
5.high performance
6.opportunities for personal and professional development
7.power struggles
8.confusion among team members
9.lack of cohesiveness |
|
|
Term
| 5 key attributes of virtual corporation |
|
Definition
1.technology
2.opportunism
3.excellence
4.trust
5.no borders |
|
|
Term
| 4 principles of scientific management |
|
Definition
1. develop a scientific approach for each element of a persons job
2.scientifically select, train, teach and develop workers
3.encourage cooperation between workers and managers
4.divide work and responsibility between management and workers according to who is better suited for each task |
|
|
Term
| 5 Maslow's Hierarchy of needs |
|
Definition
1. physiological needs
2. safety needs
3. social needs
4. esteem needs
5. self-actualization needs |
|
|
Term
| Alderfers ERG Theory LOOK IT UP **** |
|
Definition
|
|
Term
| 4 Differences between two theories |
|
Definition
1. Alderfer recognizes that there can be overlap of needs
2. Maslow allows for only one need to be pursued at one time;
3. ERG theory accounts for differences in culture and better explains that there are need orders for different people
4. Maslow's assumes that people will stay at one level and then move on to the next |
|
|
Term
| 3 things theory x assumes |
|
Definition
- the average person dislikes work and will avoid if possible
- because people don't like to work, they must be controlled, directed, or threatened with punishment to get them to make an effort
-the average person prefers to be directed, avoid responsibility, is relatively lacking in ambition, and wants security above all else |
|
|
Term
| 3 things theory Y assumes |
|
Definition
-work is as natural as play or rest
-workers can be motivated by using positive incentives
-under proper conditions, the average person seeks out responsibility |
|
|
