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MHR Exam 2
Note CArds for MHR exam 2 test
20
Management
Undergraduate 2
04/06/2010

Additional Management Flashcards

 


 

Cards

Term
What are the key 3 key elements for the inquiry based decision making process?
Definition

1. Generate constructive conflict

2. Demonstrate consideration

3. Achieve proper closure

Term
What does PDCA stand for?
Definition

1. Plan

2. Act

3. Do

4. Check

 

Part of the PDCA Cycle

Term
What does procedural justice mean?
Definition
Means everyone in the group feels they were able to get their say or have a voice in the decision making process.
Term
What are the 5 points of defining the problem?
Definition

1. Define the problem

2, Identify alernative solutions

3. Evaluate and choose an alternative

4. Implement the decision

5. Monitor and control decision outcomes

 

Term
What 3 tools does Synectics rely on?
Definition

1. Direct Analogy

2. Personal Analogy

3. Fantasy Analogy

Term
What are the 3 types of attributes in increasing creativity and define what they do
Definition

1. Attribute listing - Every time a step is made, we change an attribute or a quality of something or apply it to that same attribute or quality to some other thing

 

2.  Attribute Modifying - All of main attributes of the main problem are listed and then ways to improve each one are listed

 

3. Attribute transferring - Similar to direct analogy synectics.  Transfer an one attribute from one thing to another

Term
What are the 5 parts of Maslow's Need Hierarchy in order of importance in raltion to business?
Definition

1. Physilogical - Base Salary, physical working conditions

2. Security - Job Security, salary increase, fringe benefits

3. Social or affiliation - Quailty of supervision, compatible work group, professional friendships

4. Esteem - Important job title, pay increase, work itself, recognition

5. Self-Actualization - Challanging job, opportunities for creativity, advancement in the organization

Term
What is the order for the communication process?
Definition
Idea -> Encoding of idea -> Messge -> Decoding of Message -> Idea Received
Term
What are the 4 steps in the active listening process?
Definition

Step 1: Receive the message from the sender

 

Step 2: Capture meaning of the message

 

Step 3: Reality test understanding of the message

 

Step 4: Sender response to the message interpretation

Term
When do you use the delagating style to lead employees based on the Hersey-Blanchard theory?
Definition
Use this when the employees are able to perform tasks and are willing to do so.  Don't need much push to do things, great employees
Term
When do you use the participating style to lead employees based on the Hersey-Blanchard theory?
Definition
Use this when the employees are able but not willing to perform their tasks
Term
When do you use the selling style to lead employees based on the Hersey-Blanchard theory?
Definition
When employees are unable but willing to perform the desired task
Term
When do you use the telling style to lead employees based on the Hersey-Blanchard theory?
Definition
Use this when the employee is both unable and unwilling to perform.  Not a good employee to have
Term
What are the 4 points of the FISH philosophy?
Definition

1. Play!

 

2. Make their day

 

3. Choose your attitude

 

4. Be there - Both physically and mentally

Term
Whate are the 3 main aspects of motivation force in Vroom's Expectancy Theory?
Definition

1. Expectancy - What is the probability that I will achieve my goal if I try

 

2. Instrumentally - If I achieve my goal what is the probablity that it will lead to outcomes

 

3. Valence - How much do I value the outcomes

Term
Based on House's Path-Goal Theory, what three options are there when you have a problem?
Definition

1. Change the situation

 

2. Train the leader to match the situation

 

3. Get rid of the leader and put in a new one

Term
When should you use continuous reinforcement?
Definition
When either fast learning rate is needed or when high response stability is needed
Term
What schedule of reinforcement should you use when high response rate is needed?
Definition
Should use both fixed ratio and variable ratio
Term
What does job enrichment usually increase in a worker?
Definition
Intrinsic Motivation
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