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Definition
| Formal target-setting, monitoring, evaluation, and feedback systems that provide mangers with info about how well the organization's strategy and strcture are working |
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Definition
| Control that llows mangers to anticipate problems before they arise |
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Definition
| Control that gives mangers immediate feedback on how efficiently inputs are being transformed into outputs so that mangers can correct problems as they arise |
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Definition
| Control that gives managers info about customers reactions to goods and services so that corrective action can be taken if necessary |
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Term
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Definition
1. Estalbish the standards of performance, goals, or target against which performance is to be evaluated
2. Measure actual performance
3. Compare actual peformance against chosen standards of performance
4. Evaluate the result and initiate corrective action (that is, make changes) if the standard is not being achieved |
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Term
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Definition
| A budget that states how managers intend to use organizational resources to achieve org goals |
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Definition
Financial Measures of Perf
Organizational Goals
Operating Budgets
Problems with Output Control |
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Term
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Definition
Direct Supervision
MBO Management by Objectives
Bureaucratic Control
Clan Control |
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Term
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Definition
| A goal setting process in which a manager and each of his or her subordinates negotitate specific goals and objectives for the subordinate to achieve and then periodically evaluate the extent to which the subordinate is achieving those goals |
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Term
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Definition
| Control of behavior by means of a comprehensive system of rules and standard operating procedures |
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Term
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Definition
| The control exerted on individuals and groups in an organization by shred values, norms, standards of behavior, and expectations |
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Term
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Definition
| The movement of an organization away from its present state and toward some desired future state to increas its efficiency and effectiveness |
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Term
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Definition
| Change that is gradual, incremental, and narrowly focused |
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Term
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Definition
| Change that is rapid, dramatic, and broadly focused |
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Term
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Definition
| A fast, revoloutionary approach to change in which top managers identify what needs to be changed and then move quickly to implement the changes throughout the org |
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Term
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Definition
| A gradual or evoloutionary approach to change in which managers at all levels work together to develop a detailed plan for change |
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Term
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Definition
| The process of comparing one company's performance on specific dimensions with the performance of other, high-performing organizations |
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