Shared Flashcard Set

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MGT 340: Exam 2 (7)
test 2
21
Management
Undergraduate 2
10/06/2017

Additional Management Flashcards

 


 

Cards

Term
The Calm Waters Metaphor
Definition
Lewin’s description of the change process as a break in the organization’s equilibrium state.
Term
White-Water Rapids Metaphor
Definition
The lack of environmental stability and predictability requires that managers and organizations continually adapt (manage change actively) to survive.
Term
Organizational Change
Definition
any alterations in the people, structure, or technology of an organization.
Term
Change Agents
Definition
persons who act as catalysts and assume the responsibility for managing the change process.
Term
Structure change
Definition
Changing an organization’s structural components or its structural design
Term
Technology change
Definition
Adopting new equipment, tools, or operating methods that displace old skills and require new ones
Term
People change
Definition
Changing attitudes, expectations, perceptions, and behaviors of the workforce
Term
Organizational Development (OD)
Definition
techniques or programs to change people and the nature and quality of interpersonal work relationships.
Term
Global OD
Definition
OD techniques that work for U.S. organizations may be inappropriate in other countries and cultures.
Term
Dramatic crisis
Definition
an unexpected financial setback, the loss of a major customer, or a dramatic technological innovation by a competitor
Term
Stress
Definition
the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.
Term
Stressors
Definition
factors that cause stress
Term
Role Conflicts
Definition
work expectations that are hard to satisfy.
Term
Role Overload
Definition
having more work to accomplish than time permits.
Term
Role Ambiguity
Definition
when role expectations are not clearly understood.
Term
Boundary Spanning
Definition
when roles force you to cross organizational boundaries
Term
Type A personality
Definition
people who have a chronic sense of urgency and an excessive competitive drive.
Term
Type B personality
Definition
people who are relaxed and easygoing and accept change easily.
Term
Creativity
Definition
the ability to combine ideas in a unique way or to make an unusual association.
Term
Innovation
Definition
turning the outcomes of the creative process into useful products, services, or work methods.
Term
Idea champion
Definition
individuals who actively and enthusiastically support new ideas, build support, overcome resistance, and ensure that innovations are implemented
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