Term
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Definition
| Consist of the (a) introductory paragraph, (b) explanation, (c) bad "news statement, (d) the counterproposal or "silver lining" idea, and (e) closing paragraph. |
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Term
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Definition
| An alternative to the action requested that follows the negative news that can assist in preserving future relationships with the receiver. |
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Term
| Fair Credit Reporting Act |
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Definition
| Federal law that provides consumers the right to know the nature of the information in their credit file and gives them other protections when they apply for and are denied credit. |
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Term
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Definition
| Focus on the good instead of the bad, the pleasant instead of the unpleasant, what can be done instead of what cannot be done. |
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Term
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Definition
| A thought that turns the discussion back into the positive direction. |
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