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Definition
| A meeting outline that includes important information (e.g., date, beginning and ending time, place, and topics to be discussed and responsibilities of those involved). |
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Definition
| Negative group role characterized by one who is never prepared. |
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Definition
| The generation of many ideas from among team members. |
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Definition
| Listening for pleasure, recreation, amusement, and relaxation. |
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Term
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Definition
| Represents the collective opinion of the group, or the informal rule that all team members can live with at least 70 percent of what is agreed upon. |
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Definition
| A team that brings together employees from various departments to solve a variety of problems. |
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| Negative group role characterized by one who constantly criticizes and complains. |
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Definition
| Negative group role characterized by one who deviates from the group's purpose. |
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Definition
| Characterized by leaders who give detailed rules and instructions and monitor closely that they are followed. |
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Definition
| Negative group role characterized by one who speaks too often and too long. |
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Definition
| Listening to others in an attempt to share their feelings or emotions. |
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Term
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Definition
| Occurs when a person attempts to share another's feelings or emotions. |
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Term
| facilitator (or gatekeeper) |
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Definition
| Positive group role characterized by one who makes sure everyone gets to talk and be heard. |
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Term
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Definition
| Stage one of team development where team members become acquainted with each other and the assigned task. |
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Term
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Definition
| Negative group role characterized by one who does not do his or her fair share of the work. |
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Term
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Definition
| Positive group role characterized by one who keeps tensions low. |
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Term
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Definition
| Listening to obtain information, solve problems, or persuade or dissuade. |
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Term
| interpersonal intelligence |
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Definition
| The ability to read, empathize, and understand others. |
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Term
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Definition
| Negative group role characterized by one who is physically present but fails to participate. |
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Term
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Definition
| leader Positive group role characterized by one who assumes a directive role. |
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Term
| listening for information |
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Definition
| Listening that involves the search for data or material. |
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Term
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Definition
| A nonverbal message that, although not expressed in words, accompanies a message that is expressed in words. |
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Term
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Definition
| A standard or average behavior. |
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Term
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Definition
| Stage three of team development where team members develop strategies and activities that promote goal achievement. |
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Term
| organizational development (OD) |
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Definition
| The building of effective small groups characterized by mutual trust among group members whose interactions are open to both emotional as well as task–oriented communication by managers seeking to develop successful organizations. |
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Term
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Definition
| Stage four of team development where team members reach the optimal performance level. |
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Term
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Definition
| Usually cross-functional in nature; this group of employees concentrates on innovation and the development cycle of new products. |
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Term
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Definition
| A team that focuses on product or service quality; projects can be either short- or long-term. |
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Term
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Definition
| Positive group role characterized by one who maintains records of events and activities and informs members. |
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Term
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Definition
| Positive group role characterized by one who assumes responsibility for preparing materials for submission. |
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Term
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Definition
| Tasks employees assume that may involve power and authority that surpasses their formal position on the organization chart. |
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Term
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Definition
| Negative group role characterized by one who pursues only the social aspect of the group. |
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Term
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Definition
| One's formal position in the organizational chart. |
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Term
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Definition
| Stage two of team development where team members deal with conflicting personalities, goals, and ideas. |
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Term
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Definition
| Emotional response one gets in a communication interaction that has either a positive or negative effect on feelings about oneself and others. |
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Term
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Definition
| Characterized by leaders who listen, communicate, recognize, and encourage their followers. |
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Term
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Definition
| A team of workers that is generally given a single goal with a limited time to achieve it. |
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Term
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Definition
| Focuses on creating a more responsible role for the worker in an organization by distributing decision–making power to the people closest to the problem, empowering employees to initiate continuous improvements. |
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Term
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Definition
| Teams that are located in more than one location. |
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Term
| visual kinesic communication |
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Definition
| Gestures, winks, smiles, frowns, sighs, attire, grooming, and all kinds of body movements. |
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Term
| vocal kinesic communication |
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Definition
| Intonation, projection, and resonance of the voice. |
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