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Definition
| the process of achieving desired results through the efficient utilization of human and material resources. |
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| Two key concerns with managing others: |
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Definition
| effectiveness and efficiency |
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Definition
| doing the right thing at the right time in the right way. |
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Definition
reducing waste or minimizing resource costs since many resources are scarce.
Increase outputs while mainting the same level of inputs OR
keeping the same level of outputs while decreasing the level of inputs. |
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Term
| Effectiveness is concerned with _____ and efficiency is concerned with ___ to those. |
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Definition
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| It is much easier to be ____ if one disregards ____. |
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Definition
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| ___ efficiency is more typically associated with ___ effectiveness than with ___ effectiveness. |
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Definition
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Term
| Poor management is most often due to both _____ and _____, or ______ achieved through ___________. |
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Definition
| ineffectiveness; inefficiency; effectiveness; inefficiency |
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Term
Hallmark of good management: _____+______.
But ______ is more critical. |
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Definition
| effectiveness; efficiency; effectiveness |
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Term
| The only way a manager gets things accomplished in an organization is through _____ ______. |
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Definition
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Term
| Why is management considered a science? |
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Definition
| since we develop theories of managing, test these theories empirically using the scientific method, and refine, reformulate, or discard these theories based upon the results of these studies. |
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Term
| Why is management considered an art form? |
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Definition
| There are many roads to managerial success or many widely different styles of management that can be successful. |
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Term
| How were goods produced before the Industrial Revolution? |
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Definition
| through highly skilled craftsmen |
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Term
| What happened with skills during the Industrial Revolution? |
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Definition
| transfer of skills from the craftsmen to the machines |
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Term
| Why were managers needed after the industrial revolution? |
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Definition
| Labor was divided in factories, the skill level of the employee decreased as a result, and these employees and their efforts needed to be supervised and coordinated to get the goods produced. |
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Term
| Because of the increase in factory size due to the Industrial Revolution, what happened to the type of manager in the factories? |
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Definition
| Switch from owner/manager to professional manager. |
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Term
| Three levels of management in Pyramid |
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Definition
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Term
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Definition
| largest number of managers in an organization. First contact with labor or operative level employees. |
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Term
| Only managers to not manage other managers? |
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Definition
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Term
| Primary objective of first-line managers? |
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Definition
| ensure that plans developed by top management are fulfilled by their operating employees. |
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Term
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Definition
| manage other managers. They are a communication channel between different levels of management. |
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Term
| Two I's of middle management |
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Definition
| integrator and interpretor. |
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Term
| What has caused an increasing emphasis on corporate downsizing in American organizations? |
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Definition
| increased foreign and domestic competition |
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Term
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Definition
| "lean and mean" philosophy. Eliminating layers of management, asking retained managers/employees to do more, implementing new computer and information technologies, and farming out activities such as legal counsel and training and development of employees to outside consulting firms. |
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Term
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Definition
| Define the organization's overall character, mission, and direction. Determine the organizations general goals and the action plans to achieve those goals. Ensure that goals are set and accomplished according to the organization's purpose and they monitor the enironment to identify potential problems and opportunities associated with the organization's goals or purpose. |
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Term
| Time focus of a top level manager. |
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Definition
| long-term (5-10-15 years) |
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Term
| Time focus of a first-line manger |
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Definition
| short-term (1 day-1 week-1 month) |
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Term
| Top managers need to have more of an _____ orientation since they have to determine the right business to be in and the right way to compete in it, whereas 1st-line mangers have to have more of an _____ orientation since they carry out the plans set forth by upper level management. |
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Definition
| effectiveness; efficiency |
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Term
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Definition
| directly responsible for the work activities that contribute to the process of creating the organization's basic product or service. Have authority over the transformation process. |
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Term
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Definition
| use their special expertise to support the efforts of line managers. have no authority over the trasnformational process. For the most part, are middle managers. |
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Term
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Definition
| have responsibility for a single area of activity. |
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Term
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Definition
| responsible for more complex organizational subunits. |
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Term
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Definition
| managers who work in public or non-profit organizations. |
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Term
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Definition
| establishing goals and defining the methods by which they are to be attained. |
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Term
| First thing you must do as a manager: |
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Definition
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Term
| ___ provides the direction for all the other management functions. |
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Definition
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Term
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Definition
| the process of designing an organization's structure to achieve its goals. |
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Term
| 5 Functions of Management: |
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Definition
| planning, organization, staffing and human resource management, leading and interpersonal influence, controlling. |
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Term
| Staffing and Human Resource Management |
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Definition
| the process of assuring competent employees are selected, developed, and rewarded to help accomplish organizational goals. |
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Term
| Leading and Interpersonal Influence |
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Definition
| getting people to go along with you willingly and harmoniously in achieving your organization's objectives. |
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Term
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Definition
| assuring the efficient accomplishment of organizational objectives. |
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Term
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Definition
1. monitoring organizational performance
2. comparing actual performance with "hoped for" performance
3. taking corrective action in one or more of the functions if actual results fall short of "hoped for" results. |
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Term
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Definition
| what you are doing right and wrong, and reinforcing. |
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Term
| Siamese Twins of Management |
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Definition
| Planning and Controlling. Both must be present. |
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Term
| The five functions are usually performed ___, unless an organization is first starting up. Then, they are performed ____. |
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Definition
| simultaneously; sequentially |
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Term
| Most important of 5 Functions for first-line managers |
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Definition
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Term
| Most important of 5 functions for Middle Level Management |
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Definition
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Term
| Most important of 5 Functions for top-level management |
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Definition
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Term
| 3 General Roles that managers perform, according to Mintzberg: |
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Definition
1. interpersonal
2. informational
3. decisional |
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Term
| interpersonal role of management |
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Definition
| interacting through oral and written communications with others inside and outside your organization. |
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Term
| informational role of management |
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Definition
receive information, give information, and analyze information
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Term
Decisional Role as Management
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Definition
using information to solve problems or take advantage of opportunities.
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Term
| 3 Skills that are essential to Managing, according to Katz: |
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Definition
1. technical
2. human
3. conceptual |
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Term
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Definition
| ability to use a special expertise relationg to a method, process, or procedure in performing a task. |
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Term
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Definition
| ability to work well in cooperation with others. Critical skill for managers due to the highly interpersonal nature of managing. |
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Term
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Definition
| the ability to problem solve and to think in the abstract and in terms of the future. (Intuition) |
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Term
| Most difficult skill to acquire because it requires a minimum level of mental ability |
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Definition
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Term
| As you ascend the management pyramid, amount of ____ skills you need _____. |
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Definition
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Term
| ____ managers need most amount of technical skills. |
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Definition
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Term
| _____ skills are equally important at all levels of the management pyramid. |
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Definition
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Term
| As you ascend the management pyramid, ____ skills become more important. |
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Definition
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Term
| ___ management has a fairly equal blend of all three skills because they must speak the language of both top and first line management. |
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Definition
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Term
| _____ managers are usually not the ones promoted rapidly through the organizational ranks. |
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Definition
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Term
| Managers that are promoted rapidly were the best _____. |
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Definition
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Term
| According to Luthans' study, all managers engaged in 4 managerial activities: |
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Definition
1. traditional management
2. communication
3. human resource management
4. networking |
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