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Definition
| planning, organizing, leading, and controlling the use of resources to accomplish performance goals |
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| process of setting objectives and determining what should be done to accomplish them |
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Definition
| process of assigning tasks, allocating resources, and coordinating work activities |
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| process of arousing enthusiasm and inspiring efforts to achieve goals |
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Definition
| process of measuring performance and taking action to ensure desired results |
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Term
| Interpersonal roles for managers |
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Definition
| reflect interactions with people inside and outside the work unit (figurehead, leader, liaison) |
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Term
| Informational roles for managers |
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Definition
| focus on the giving, receiving, and analyzing of information (monitor, disseminator, spokesperson) |
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Term
| Decisional roles for managers |
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Definition
| involve using information to make decisions to solve problems or address opportunities (entrepreneur, negotiator, resource allocator, disturbance handler) |
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Definition
| ability to think analytically and achieve integrative problem solving |
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| ability to use expertise to perform a task with proficiency |
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Definition
| ability to work well in cooperation with other people |
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| Must have management skills |
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Definition
1. teamwork
2. self management
3. leadership
4. critical thinking
5. professionalism
6. communication |
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Term
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Definition
| worldwide interdependence of resource flows, product markets, and business competition |
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Definition
| oversight of a company's management by board of directors |
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| people change jobs more often, and many work on independent contracts with a shifting mix of employees |
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Definition
| operates with a core group of full-time long-term workers supported by others who work on contracts and part-time |
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| collective brainpower or shared knowledge of a workforce |
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| use their minds and intellects as critical assets to employers |
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| ability to understand oneself, exercise initiative, accept responsibility, and learn from experience |
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| ability to perceive situations, gather and interpret relevant information, and make decisions |
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Definition
| comprehensive plan guiding resource allocation to achieve long term organizational goals |
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Definition
| focuses organizational energies on achieving a compelling goal |
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Definition
| provides direction and guides resource allocation for the organization as a whole |
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Definition
| focuses on the strategic intent for a single business unit or product line |
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| guides activities to within one specific area of operations |
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Definition
focus on expansion
1. concentration
2. diversification
3. vertical integration |
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Term
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Definition
| expansion withing an existing business |
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Definition
| expansion by entering new or related business areas |
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Definition
| growth by acquiring suppliers (backward) or distributors (forward) |
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Term
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Definition
changes operations to correct weaknesses
1. restructuring
2. liquidation
3. bankruptcy
4. downsizing
5. divestiture |
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Definition
| reduces the scale or mix of operations |
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Definition
| occurs when a business closes and sells its assets to pay creditors |
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Definition
| protects an insolvent firm from creditors during a period of reorganization to restore profitability |
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Definition
| decreases the size of operations |
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Definition
| involves selling off parts of the organization to refocus attention on core business areas |
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Definition
| adopts standardized products and advertizing for use worldwide |
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Definition
| seeks balance between efficiencies in global operations and responsiveness to local markets. Tries to blend with the global economy without a strong national identity |
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Definition
| customizes products and advertizing to fit local cultures and needs |
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Definition
| organizations join together in partnership to pursue an area of mutual interest |
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Definition
| strategy of working with rivals on projects of mutual benefit |
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Term
| web based advertising model |
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Definition
| providing free information on services then generating revenues from paid advertising to viewers (google) |
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Term
| web based brokerage model |
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Definition
| bringing buyers and sellers together for online business transactions and taking a percentage from the sales (ebay) |
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| web based community model |
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Definition
| providing a meeting point sold by subscription or supported by advertising (eharmony) |
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Definition
| offering a free service and encouraging users to buy extras (skype) |
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| web based infomediary model |
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Definition
| providing free service in exchange for collecting information on users and selling it to other businesses (yelp) |
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Definition
| e-tailing or selling products direct to customers through the web (amazon) |
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Definition
| providing free listings and getting referral fees from online merchants for directing potential customers to them (shopzilla) |
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| web based subscription model |
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Definition
| selling access to high-value content through a subscription web side (netflix) |
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Definition
| process of formulating and implementing strategies to accomplish long term goals and sustain a competitive advantage |
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Definition
| process of creating strategies, |
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Definition
| process of putting strategies into action |
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Definition
| the reason the organization exists in society |
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| specific results that organizations try to accomplish |
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Definition
examines organizations:
Internal assessment: strengths, weaknesses
External assessment: opportunities, threats |
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Definition
| special strength that gives an organization a competitive advantage |
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Term
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Definition
tool used to understand the nature of competition within the industry based on:
1. competitors
2. new entrants
3. suppliers
4. customers
5. substitutes |
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Term
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Definition
| intensity of rivalry among firms in the industry |
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Definition
| threats of new competitors entering the market |
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| bargaining power of suppliers |
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Definition
| bargaining power of buyers |
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Definition
| threats of substitute products or services |
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Definition
| offers products that are unique and different from those of the competition. The objective is to attract loyal customers based on product quality and uniqueness |
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Definition
| seeks to operate with lower costs than competitors. The objective is to improve operating efficiencies |
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Definition
| analyzes business opportunities according to market growth rate and market share |
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| question mark strategic type |
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Definition
| poor position in the market, but growing industry (do not generate much profit, has potential) |
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Definition
| dominant position in the market in a growing industry (high performance and offers future potential) |
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Definition
| poor position in a low growth industry (little profit and low potential) |
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Definition
| dominant position in low growth industry (large profits little potential for growth) |
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Definition
| capability to inspire people to successfully engage in process of continuous change, performance enhancement, and implement organizational strategies |
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Definition
| makes sure strategies are well implemented and that poor strategies are scrapped or changed |
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Definition
| guardian of trade-offs (resource allocation), creates a sense of urgency, makes sure everyone understands the strategy, and must be a teacher |
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Definition
| system of shared beliefs and values that guide behavior |
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Term
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Definition
1. core values
2. stories
3. heroes
4. rites and rituals
5. symbols |
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Definition
| beliefs about the right ways to behave |
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Definition
| tales about events conveying the core values |
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| people (past and present) who display the core values |
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Definition
| celebration of heroes and events displaying core values |
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Definition
| language and other symbols conveying core values |
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Term
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Definition
| managing with a commitment to actively help develop, communicate, and represent shared values |
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Term
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Definition
Structure
Change
Outcomes
Risk and innovation
Empowerment
Style |
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Definition
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Definition
| process of influencing oneself |
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Term
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Definition
| recognizes the adoption and change of human behavior as a complex process with many parts |
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Term
| intrinsic motivation or cognitive evaluation theory |
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Definition
| importance of the "natural" rewards that we enjoy from doing activities or tasks that we like |
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Definition
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Definition
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Term
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Definition
Define mission and goals - what business are we in
Evaluate situation - internal (what are we good or bad at) external (environment)
Formulate a plan - review and solidify the mission
Implement the plan
Now, go do it
Evaluate the performance |
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Term
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Definition
| to illustrate the SWOT diagnosis |
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Term
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Definition
| to illustrate the perception we have of others and ourselves |
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Term
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Definition
| to illustrate the strategic formation - mission (to win the game), evaluate (are we better in any category), plan (order of square to chose) |
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Term
| opening an ice cream shop exercise (and Duncan Donuts case) |
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Definition
| to illustrate Porters 5 forces |
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Definition
| to illustrate the culture or an organization |
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Definition
| to illustrate the clues to a culture |
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Definition
| to illustrate the rituals within a culture |
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Term
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Definition
| process of influencing oneself through the purposeful control of one's thoughts |
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Definition
| uses challenging situations as reason to quit, blames setbacks on outside forces |
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Term
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Definition
| uses challenging situations as reasons to work harder |
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Term
| Jake and the eye cancer video |
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Definition
| opportunity thinker - new chapter of his life, happy he can move on |
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Term
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Definition
| to illustrate self talk (what we tell ourselves) |
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Definition
| student paralyzed by fear (negative self talk) until the teacher pushed him through |
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Term
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Definition
| create symbolic experiences, imagined results of our behavior before we perform |
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Term
| Brown M&M from Van Halen clip |
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Definition
| to illustrate the ways to create processes to overcome obstacles |
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Definition
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Term
| Elements of goal attainment |
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Definition
1. write them down
2. break it down into short term goals
3. be specific
4. publicly announce (holds you accountable)
5. less is more (too much to handle with prevent success)
6. set meetings with yourself
7. prop your ladder against the right wall (should be your choice and not someone else's) |
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Term
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Definition
| to illustrate the importance of building natural rewards |
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Term
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Definition
| physically or mentally redesigning a task to make it more enjoyable - find the benefit |
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Term
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Definition
| to illustrate mental self imagery |
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