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MGT 286 SPRING 2014
CHAPTER 11
18
Management
Undergraduate 1
04/08/2014

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Term
3 MAIN PURPOSES OF BUSINESS REPORTS
Definition
Convey Information, Answer questions, solve problems
Term
INFORMATIONAL REPORTS
Definition
Provide data without analysis or recommendation.
Are routine and often Periodic
Term
ANALYTICAL REPORTS
Definition
Provide data or findings, analysis, and conclusions.
May include recommendations
Intend to persuade readers
Term
DIRECT STRATEGY
Definition
Readers are informed, supportive, want results first.
Term
INDIRECT STRATEGY
Definition
Readers need to be educated, persuaded, and may be disappointed or hostile
Term
LETTER FORMAT
Definition
Used for short informational reports sent to outsiders.
Single space the body
Double space between paragraphs
1-1 1/4 inch margins
Term
MEMO FORMAT
Definition
Used for informational reports sent within the organization (no more than 10 pages)
Attach to a cover Email
Sign initials from the From line
Term
EMAIL FORMAT
Definition
Use informational, conversational style
Put recommendations first for direct analytical reports and last for indirect analytical reports.
Term
REASONS TO DOCUMENT SOURCES
Definition
Giving credit is ethical it strengthens your argument, protects you from charges of plagiarism, instructs readers, and saves time.
Term
American Psychological Association
Definition
Author's name, date of publication , and page # placed near the text reference.
Complete list of sources in References.
Term
Modern Language Association
Definition
Author's name and page (Smith 100) placed in text.
Complete list of sources in Works cited.
Term
TABLE CHART
Definition
To show exact figures and values
Term
BAR CHART
Definition
To compare related items
Term
LINE CHART
Definition
To demonstrate changes in quantitative data over time
Term
PIE CHART
Definition
To visualize a whole unit and the proportions of its components.
Term
FLOW CHART
Definition
To display a process or procedure
Term
ORGANIZATION CHART
Definition
To define a hierarchy of elements
Term
ELEMENTS OF A WORKPLAN
Definition
Problem statement
Statement of purpose, including scope, limitations, and significance.
Research strategy, including a description of potential sources and methods of collecting data.
Work schedule
Tentative outline that factors the problem into manageable chunks.
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