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MGT 202 Ch11
Managing Individual Differences and Behavior
36
Management
Undergraduate 2
05/12/2010

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Term
Personality
Definition
Consists of the stable phschological traits and behavioral attributes that give a person their identity.
Term
Big five personality Dimensions
Definition
O - Openness
C - Conscientiousness
E - Extroversion
A - Agreeableness
N - ???
Term
Proactive Personality
Definition
Someone who is more apt to take initiative and persevere to influence the environment.
Term
Locus of Control
Definition
Indicates how much people believe they control their fate through their own efforts.
Term
Self-efficay
Definition
belief in one's personal ability to do a task
Term
Learned Helplessness
Definition
The debilitating lack of faith in one's ability to control one's environment.
Term
Self-esteem
Definition
The extent to which people like or dislike themselves, their overall self-evaluation.
Term
Self-Monitoring
Definition
The extent to which people are able to observe their own behavior and adapt it to external situations.
Term
Emotional Intelligence
Definition
The ability to cope, empathize with others, and be self-motivated.
Term
Organizational Behavior
Definition
The dedication to better understanding and management of people at work.
Term
values
Definition
Abstract ideals that guide one's thinking and behavior across all situations.
Term
attitude
Definition
a learned predisposition toward a given object.
Term
Affective component of an attitude
Definition
"I Feel..." consists of feelings or emotions one has about a situation.
Term
Cognitive component of attitude
Definition
"I believe..." consists of the beliefs and knowledge one has about a situation.
Term
behavioral Component of an attitude
Definition
"I intend..." how one intends or expects to behave toward a situation.
Term
Cognitive Dissonance
Definition
Describes the psychological discomfort a person experiences between their cognitive attitude and incompatible behavior.
Term
Job Satisfaction
Definition
Is the extent to which you feel positively or negatively about various aspects of your work.
Term
Job involvement
Definition
Is the extent to which you identify or are personally involved with your job.
Term
Absenteeism
Definition
When an employee doesn't show up for work.
Term
Turnover
Definition
When employees leave their jobs
Term
Organizational citizenship Behaviors
Definition
Are those employee behaviors that are not directly part of employees' job description-- that exceed their work-role requirements.
Term
Counterproductive work behaviors
Definition
Types of behavior that harm employees and the organization as a whole.
Term
Perception
Definition
Is the process of interpreting and understanding one's environment.
Term
Selective Perception
Definition
is the tendency to filter out information that is discomforting, that seems irrelevant, or that contradicts one's beliefs.
Term
Stereotyping
Definition
is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs.
Term
Halo effect
Definition
In which we form an impression of an individual based on a single trait.
Term
Causal attribution
Definition
is the activity of inferring causes for observed behavior
Term
Fundamental Attribution Bias
Definition
People attribute another person's behavior to his or her personal characteristics rather than to situational factors.
Term
Self-Serving Bias
Definition
People tend to take more personal responsibility for success than for failure.
Term
Self-fulfilling prophecy
(Pygmalion)
Definition
describes the phenomenon in which people's expectations of themselves or others lead them to behave in ways that make those expectations come true.
Term
Type A behavior Pattern
Definition
Meaning they are involved in a chronic, determined struggle to accomplish more in less time.
Term
Roles
Definition
Sets of behaviors that people expect of occupants of a position.
Term
Burnout
Definition
A state of emotional, mental, and even physical exhaustion.
Term
Buffers
Definition
changes to reduce the stressors that lead to employee burnout.
Term
Employee Assistance Programs
(EAPs)
Definition
A host of programs aimed at helping employees to cope with stress, burnout, substance abuse, health-related problems, family and marital issues, and any general problem that negatively influences job performance.
Term
Holistic Wellness Program
Definition
A focus on self-responsibility, nutritional awareness, relaxation techniques, physical fitness, and environmental awareness.
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