Term
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Definition
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Term
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Definition
1. Performance
2. Development & Well-being
3. Viability |
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Term
| Group brainstorming is a poor method because |
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Definition
1. Production Backlog
2. Evaluation Apprehension
3. Conformity |
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Term
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Definition
1. Generate ideas independently
2. Submit (anonymously)
3. Discuss as a group |
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Term
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Definition
- Reward ($, social reward)
- Coercive (threaten)
- Legitimate (right, authority)
- Informational (access to info)
- Expert (access to knowledge)
- Referent (admiration, respect) |
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Term
| 7 Lessons from Sports teams |
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Definition
1. Integrate Cooperation & Competition
2. Orchestrate early wins
3. Break out of losing streak
4. Make time for practice
5. Call halftime
6. Keep members stable
7. Study game video |
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Term
| 6 Stages of Ladder of Inference |
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Definition
1. Observe Data
2. Select Data
3. Generate Meanings
4. Make Assumptions
5. Generate Beliefs
6. Take Actions |
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Term
| Reflexive Loop involves which stages of ladder of inference |
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Definition
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Term
| 3 ways to climb down ladder of inference |
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Definition
1. Reflection - become aware of thinking
2. Advocacy - Make thinking visible to others
3. Inquiry - Ask others about their thinking |
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Term
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Definition
| Give impression of high advocacy and inquiry, but in reality having a refusal to learn and having no real overt argument |
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Term
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Definition
1. Relationship Conflict - personal, emotional
2. Task Conflict - work, content
3. Procedural Conflict - delegation, roes, coordination |
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Term
| Low-performing groups have what type of conflict? |
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Definition
| High Relationship Conflict followed by high procedural conflict |
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Term
| High-performing groups have what type of conflict? |
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Definition
| High procedural conflict followed by high task conflict |
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Term
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Definition
1. Equity
2. Equality
3. Need |
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Term
| What variables impact behavior and by what percentage? |
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Definition
30% Personality
40% Situation
15% Interest
15% Unknown/error |
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Term
| What is the definition of someone who is both an introvert and extravert? |
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Definition
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Term
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Definition
1. Extraversion (level of neocortal arousal)
2. Conscientiousness (discipline, organized)
3. Agreeableness
4. Emotional Reactivity (neuroticism, uneasiness)
5. Openess (broad-mindedness)
BONUS: Maximizer/Satisfier |
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Term
| Which personality trait is the easiest to change? |
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Definition
| Dependability / Conscientiousness |
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Term
| How does CEO narcisism impact performance? |
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Definition
| Higher extremeness in ROA / TSR (return on assets and equity) - .17 correlation) |
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Term
| How do employees rank their skill needs? |
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Definition
1. Leadership
2. Skills training
3. Team Building
4. Problem Solving
5. Strategic Planning |
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Term
| What do managers typically expect from their employees when they provide emotional support? |
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Definition
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Term
| What is the most effective type of power? |
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Definition
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Term
| What are the 3 reasons why emotions matter? |
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Definition
1. Emotions Drive Thinking
2. Emotions Motivate
3. Emotions Communicate |
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Term
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Definition
People who are clinically depressed are more accurate, make better decisions.
However, people who are not clinically depressed make better decisions when happy |
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Term
| Surface acting vs. deep acting |
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Definition
Surface acting - change behavior
Deep acting - change feelings
Surface acting is much more emotionally laborious (e.g., flight attendant burnout) |
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Term
| What are the three ways we read emotions and which % does each play? |
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Definition
7% Spoken
55% Body language / facial expressions
38% Tone |
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Term
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Definition
Emotions come first and then behavior
To fix it, you must think in advance about what your emotional triggers are to help you think quickly and be less emotionally reactive |
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Term
| 3 Types of decision making |
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Definition
1. Pooled
2. Sequential
3. Reciprocal |
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Term
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Definition
1. Abilene Paradox
2. Groupthink
3. Group polarization |
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Term
| According to Sigal, Management teams with a common, positive emotional outlook have a ____% higher market-adjusted earning than those with divergent emotional outlooks |
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Definition
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Term
| How do sad leaders and happy leaders differ? |
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Definition
Sad leaders generate persuasive, well thought-out arguments
Happy leaders generate more creative ideas / arguments |
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Term
| How do moods and emotions differ? |
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Definition
Duration: Moods last longer than emotions
Extremity: Emotion is stronger
Expression: Emotions are more easily expressed
Trigger: Emotions have a cause |
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Term
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Definition
| Emotions expand our thinking, generate new ideas, and encourage us to consider new options |
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Term
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Definition
| Drew eight primary emotions |
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Term
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Definition
| During a threatening situation, people revert to known behavior |
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Term
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Definition
| Reading emotions of a group |
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Term
| Ineffective Strategies for Improving information |
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Definition
- increase discussion
- increase size of group
- increase information |
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Term
| Effective Strategies for Improving Information |
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Definition
- Structured Process (have information manager, rank alternatives, discuss pros/cons before giving opinion)
- Engage in advocacy (give consistent argument for minority)
- Engage in inquiry ("does anyone have any critical information we haven't heard yet?") |
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Term
| Why do teammates give up? |
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Definition
1. Deferring to expert - 73%
2. Compelling Argument - 62%
3. Lacking confidence in one's own abilities - 61%
4. Unimportant / meaningless activity - 52%
5. Pressure to conform - 48%
6. Dysfunctional decision-making - 39% |
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Term
| How to overcome white flag behavior |
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Definition
- Have right mix of seniority, not too polarized
- Have right size group
- Set positive tone
- Monitor the process (not too much premature evaluation, don't let one person/idea dominate)
- Encourage team self-management
- Provie honest feedback to team about outcome |
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Term
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Definition
1. Liking (e.g., Tupperware)
2. Reciprocity (e.g., address labels)
3. Social Proof (e.g., wallet)
4. Consistency (e.g., signatures)
5. Authority (e.g., NYT article)
6. Scarcity (e.g., beef info) |
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Term
| Need for Adaptive Leadership Changes is cause by |
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Definition
1. Rapid Globalization
2. Changing Employee Expectations
3. New Modes of Organizing Work |
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Term
| 3 ways to be an adaptable leader |
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Definition
1. Select
2. Craft
3. Stretch |
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Term
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Definition
| 1. Transactional 2. Transformational |
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Term
| What are the two ways Team Values can be used |
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Definition
Espoused (e.g., website)
Exacted (e.g., rewarded/punished) |
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Term
| Strong cultures have what two traits in relation to their values and norms? |
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Definition
High levels of agreement
High levels of intensity |
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Term
| 3 ways leaders can promote culture |
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Definition
1. Recruit / select individuals for cultural fit
2. Socialization / training
3. Reward system |
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Term
| Transformational leaders do these 4 things |
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Definition
1. Inspirational Motivation (shared goals, commitment to future)
2. Intellectual Stimulation (challenge employees to think differently)
3. Individualized Consideration (personalized employee attention)
4. Idealized Influence (earn employees' trust, admiration) |
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Term
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Definition
1. Compliance Commitment (you pay, I work)
2. Identification Commitment(don't believe in values but like being part of it)
3. Internalization Commitment (individual and team values align) |
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Term
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Definition
1. Setting direction
2. Aligning & motivating others
3. Setting strategy
4. Coaching others to implement strategy
5. Shaping the organizational culture |
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Term
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Definition
1. Assigning, completing and coordinating tasks
2. Providing performance feedback
3. Giving help and sharing information
4. Adapting to change
5. Focusing on shared goals |
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Term
| External Connections outside are important because of two roles |
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Definition
Scout- go around company & get answers
Ambassador - usually team leader ; gets political support and resources |
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Term
| Optimal Reward Structure (% Group / Individual) |
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Definition
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Term
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Definition
| When a transaction leader appoints someone else as transformational leader |
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Term
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Definition
| Agree on what's important but fail to deliver (high agreement, low intensity for values) |
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Term
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Definition
| legitimate, socially shared standards against which the appropriateness of behavior can be evaluated |
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Term
| Pros and Cons of Formal Rules |
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Definition
Pros - standardize performance, don't have to learn things multiple times. Useful situations that are predictable and regular
Cons - Not as effective in getting employees to take ownership for their actions (e.g., Nordstrom customer service) |
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Term
| Similarity-Attraction Effect |
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Definition
| attracted to people who are like us |
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Term
| Hypocrisy Attribution Dynamic |
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Definition
| – becoming particularly attentive to possible culture violations, especially by highly visible leaders and cognitive tendency to judge others harshly |
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Term
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Definition
| human tendency to explain one’s own behavior generously but others behavior unsympathetically |
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