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| The people who's interests are affected by an organization's activities. |
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| Consists of employees, owners, and the board of directors, if any. |
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| Those who claim the organization as their legal property. |
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| People or groups in the organization's external environment that are affected by it. |
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Consists of 11 groups that present you with daily tasks to handle: customers, competitors, suppliers, distributors, strategic allies, employee organizations, local communities, financial institutions, government regulators, special-interest groups, and mass media |
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| Those who pay to use an organization's goods or services. |
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| People organizations that compete for customers or resources. |
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| People or organizations that provide supplies such as raw materials, services, equipment, labor, or energy to other organizations. |
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| A person or organization that helps another organization sell its goods and services to customers. |
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| Describes the relationships two organizations who join forces to achieve advantages neither can perform as well alone. |
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| Regulatory agencies that establish ground rules under which organizations must operate. |
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| Groups whose members try to influence specific issues. |
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| General Environment (Macroenvironment) |
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| Includes six forces: economic, technological, sociocultural, demographic, political-legal, and international. |
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| Consists of the general economic forces and trends such as unemployment, inflation, interest rates, and economic growth that may affect an organization's performance. |
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| New developments in methods for transforming resources into goods or services. |
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| Influences and trends originating ina country's, society's, or culture's human relationships and values that may affect an organization. |
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| Influence on an organization arising from changes in the characteristics of a population, such as age, gender, or ethnic origin. |
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| Changes in the way politics shape laws and laws shape the opportunities for and threats against an organization. |
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| Changes in the economic, political, legal, and technological global system that may affect an organization. |
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| Situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal. |
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| Standards of right and wrong that influence behavior. |
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| Behavior that is accepted as "right" as opposed to "wrong" according to those standards. |
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| Pattern of values within an organization. |
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| The relatively permanent and deeply held underlying beleifs and atitudes that determine a person's behavior. |
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| Guided by what will result in the greatest good for the greatest number of people. |
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| Four Approaches to Deciding Ethical Dilemmas |
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1. Utilitarian Approach
2. The Individual Approach
3. The Moral-Rights Approach
4. The Justice Approach |
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| Is guided by what will result in the individual's best long-term interests which ultimately are in everyone's best interests. |
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| Guided by respect for the fundamental rights of human beings. |
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| Guided for respect for the impartial standards of fairness and equity. |
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| Establishes the standards for proper financial record keeping for public companies and penalties for non-compliance. |
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1. Preconventional: Follow rules.
2. Conventional: Follow expectations of others.
3. Postconventional: Follow internal values. |
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| How Organizations Can Promote Ethics |
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1. Support by Top managers of a Strong Ethical Climate
2. Ethics Codes & Training Programs
3. Rewarding Ethical Behavior |
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| Consists of a formal written set of ethical standards guiding an organization's actions. |
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| Employee who reports organizational misconduct to the public. |
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| Manager's duty to take actions that will benefit the interests of society as well as of the organization. |
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| Corporate Social Responsibility |
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| The notion that companies are expected to go above and beyond following the law and making a profit. |
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| All the investments are understood to operate simultaneously in both economic and social realms. |
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| Economic development that meets the needs of the present without compromising the needs of future needs of generations to meet their own. |
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| Making charitable donations to benefit mankind. |
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| Represents all the ways people are alike and unlike - the differences and similarities in age, gender, race, religion, ethnicity, sexual orientation, capabilities, and socioeconomic background. |
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| The stable physical and mental characteristics responsible for a person's identity. |
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| Internal Dimensions of Diversity |
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| Human differneces that exert a powerful, sustained effect through every stage of our life. |
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| Include an element of choice; consist of the personal characteristics that people acquire, discard, or modify throughout their lives. |
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| Metaphor for an invisible barrier preventing women and minorities from being promoted to top executive jobs. |
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| Americans with Disabilities Act |
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| Prohibits discrimination against the disabled. |
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| Working a job that requires less education than they have. |
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| Belief that one's culture, country, language, abilities, or behavior is superior to those of another culture. |
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1. Stereotypes and Prejudices
2. Fear of Reverse Discrimination
3. Resistance to Diversity Program Priorities
4. Unsupportive Social Atmosphere
5. Lack of Support for Family Demands
6. Lack of Support for Career-Building Steps |
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| Trends in Workforce Diversity |
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Definition
- Age
- Gender
- Race & Ethnicity
- Sexual Orientation
- The Disabled
- Mis-matched educationally
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