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        | The pursuit of organizational goals efficiently and effectively as well as intergrating the work of people through planning, leading, organizing, and controlling the organization's resources. |  | 
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        | Finding ways to deliver new or better goods or service. |  | 
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        | A group of people who work together to achieve some common purpose. |  | 
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        | To use resources such as people, money, and raw materials wisely and cost-effectively. |  | 
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        | To achieve results, to make the right decisions, and to successfully carry them out so that they can achieve the organization's goals. |  | 
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        | The ability of an organization to produce goods or services more effectively than competitors do, thereby outperforming them. |  | 
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        | The Four Things a Comapny Needs to Remain Competitive |  | Definition 
 
        | 1. Being Responsive to Customers 2. Innovation 3. Quality 4. Efficiency |  | 
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        | The global of indpendently operating but interconnected computers, linking hundreds of thousands of smaller networks around the world. |  | 
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        | e-Commerce (electronic commerce) |  | Definition 
 
        | The buying and selling of goods over computer networks. |  | 
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        | Using business to facilitate every aspect of running a business. |  | 
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        | Text messages and documents transmitted over a computer network. |  | 
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        | Project Management Software |  | Definition 
 
        | Progrmas for planning and scheduling the people, costs, and resources to complete a project on time. |  | 
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        | Computerized collections of interrelated files. |  | 
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        | Using video and audio links along with computers to let people in different locations see, hear, and talk to one another. |  | 
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        | Using state-of-the-art computer software and hardware will help people work better together. |  | 
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        | The implementation of systems and practices to increase the sharing of knowledge and information throughout an organization. |  | 
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        | Term 
 
        | Six Management Challenges |  | Definition 
 
        | 1. Managing Competitive Advantage 2. Managing Diversity 3. Managing Globalization 4. Managing Information Technology 5. Managing Ethical Standards 6. Managing for Own Happiness & Life Goals |  | 
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        | Term 
 
        | Management Process/ Four Management Functions |  | Definition 
 
        | 1. Planning 2. Organizing 3. Leading 4. Controlling |  | 
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        | Setting goals and deciding how to achieve them. |  | 
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        | Arranging tasks, people, and other resources to accomplish the work. |  | 
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        | Motivating, directing, and otherwise influencing people to work hard to acheive the organization's goals. |  | 
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        | Monitoring performance, comparing it with goals, and taking corrective action as needed |  | 
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        | Make long-term decisons about the overall direction of the organization and establish the objectives, policies, and strategies for it. |  | 
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        | Implement the plans and policies of the top managers above them and supervise and coordinate the activities of the first-line managers below them. |  | 
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        | Make short-term operating decisions, directing the daily tasks of the managerial personnel. |  | 
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        | Responsible for just one organziational activity. |  | 
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        | Responsible for several organizational activities. |  | 
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        | Formed to make money or profits by offering goods or services. |  | 
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        | Purpose is to offer a service to some people. Commonweal is a type of non-profit organization that offers its services to all people like the post office. |  | 
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        | Term 
 
        | Mutual Benefit Organizations |  | Definition 
 
        | Voluntary collection of members who are for helping each other. |  | 
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        | Term 
 
        | Mintzberg Management Roles |  | Definition 
 
        | 1. Manager relies on verbal more than written communication. 2. Works long hours at an intense pace. 3. Work is characterized by fragementation, brevity, and variety. |  | 
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        | Managers interact with people inside and outside their work units. Roles include figurehead, leader, and liasion activities. |  | 
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        | Managers receive and communicate information as monitor, disseminator, and spokesperson. |  | 
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        | Managers use information to make decisions to solve problems or take advantage of opportunities. Four roles include entrepreneur, disturbance handler, resource allocator, and negotiator. |  | 
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        | Someone who sees a new opportunity for a product or service and launches a business to try to realize it. |  | 
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        | Someone who works inside an existing organization who sees an opportunity for a product or service and mobilizes the organization's resources to try realize it. |  | 
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        | Term 
 
        | Internal Locus of Control |  | Definition 
 
        | The belief that you control your own destiny. |  | 
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        | Term 
 
        | Characteristics of an Entrepreneur |  | Definition 
 
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Need for high achievementBelief in personal control of destinyHigh energy level and action orientationHigh tolerance for ambiguitySelf-confidence for tolerance of risk |  | 
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        | Term 
 
        | Skills Needed to Be An Exceptional Manager |  | Definition 
 
        | 1. Technical Skills and Ability to Perform a Specific Job 2. Conceptual Skills and the Ability to Think Analytically 3. Human Skills and the Ability to Interact Well with People |  | 
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        | Job specific knowledge need to perform a job well in a specialized field. |  | 
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        | Ability to think analytically, to visualize an organization as a whole and understand how the parts work together. |  | 
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        | Ability to work in cooperation with other people to get things done |  | 
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        | Most Valued Traits in Top Managers |  | Definition 
 
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Ability to motivate and engage others.Ability to communicate.Experience outside the USHigh energy levels to meet the demands of global travel and a 24/7 world. |  | 
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