Term
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Definition
| dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and the values that help achieve important goals |
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Term
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Definition
| the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior |
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Definition
| to select symbols with which to compose a message |
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Definition
| the tangible formulation of an idea to be sent to a receiver |
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Definition
| the carrier of communication |
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Term
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Definition
| to translate the symbols used in a message for the purpose of interpreting its meaning |
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Term
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Definition
| a response by the receiver to the sender's communication |
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Term
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Definition
| the amount of info that can be transmitted during a communication episode |
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Term
| the capacity of an info channel is influenced by 3 characteristics: |
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Definition
1. the ability to handle multiple cues simultaneously
2. the ability to facilitate rapid, two-way feedback
3. the ability to establish a personal focus for the communication |
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Term
| face-to-face discussion is the _____ medium |
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Definition
| richest; then telephone calls; electronic messaging is on the rise |
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Term
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Definition
| electronic communication that allows users to see who is connected to a network and share info instantly |
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Term
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Definition
| are typically ambiguous, concern novel events, and involve great potential for misunderstanding |
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Term
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Definition
| are simple and straighforward; easily communicated through low channels of richness |
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Term
| communication apprehension |
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Definition
| an individual's level of fear and anxiety associated with interpersonal communications |
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Term
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Definition
| a communication transmitted through actions and behaviors rather than through words |
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Term
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Definition
| the skill of receiving messages to accurately grasp facts and feelings to interpret the genuine meaning |
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Term
| formal communication channel |
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Definition
| a communication channel that flows within the chain of command or task responsibility defined by the organization |
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Term
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Definition
| messages sent from top mgmt down to subordinates |
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Term
| 3 types of formal communication channels |
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Definition
| downward and upward are the most common; rise in horizontal |
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Term
| downward communication usually encompasses 5 topics: |
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Definition
1. implementation of goals
2. job instructions and rationale
3. procedures and practices
4. performance and feedback
5. indoctrination |
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Term
| a major problem with downward communication is "drop off"-- |
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Definition
| the distortion or loss of message content |
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Term
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Definition
| messages transmitted from the lower to the higher levels in the organization's hierarchy |
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Term
| 5 types of info communicated through upward communication |
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Definition
1. problems and exceptions
2. suggestions for improvement
3. performance reports
4. grievances and disputes
5. financial and accounting info |
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Term
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Definition
| the lateral or diagonal exchange of messages among peers or coworkers |
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Term
| horizontal communication falls into one of three categories: |
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Definition
1. intradepartmental problem solving
2. interdepartmental coordination
3. change initiatives and improvements |
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Term
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Definition
| a team communication structure in which team members communicate through a single individual to solve problems and make decisions |
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Term
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Definition
| a team communication structure in which team members freely communicate with one anther and arrive at decisions together |
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Term
| personal communication channels |
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Definition
| communication channels that exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority |
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Term
| 3 important types of personal communication channels: |
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Definition
1. personal networking
2. grapevine
3. written communication |
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Term
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Definition
| the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries |
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Term
| tips for a personal communication network (4) |
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Definition
1. build it before you need it
2. never eat lunch alone
3. make it win-win
4. focus on diversity |
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Term
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Definition
| an informal, person-to-person communication network of employees that is not officially sanctioned by the organization |
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Term
| written communication is becoming increasing important in today's... |
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Definition
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Term
| improve writing skills by following 4 guidelines |
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Definition
1. respect the reader
2. know you point and get to it
3. write clearly rather than impressively
4. get a second opinion |
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Term
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Definition
| a group communication process aimed at creating a culture based on collaboration, fluidity, trust, and commitment to shared goals |
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Term
| 4 necessary skills for communicating in a crisis: |
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Definition
1. maintain your focus
2. be visible
3. get the awful truth out
4. communicate a vision for the future |
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