Term
| What are the barriers to effective communication? |
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Definition
- Filtering
- Selective Perception
- Emotions
- Language
- Nonverbal Cues |
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Term
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Definition
| deliberate manipulation of information to make it more favorable to the receiver |
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Term
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Definition
| Receiving only selected parts of a message (hearing or seeing only what you want to) |
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Term
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Definition
| messages are interpreted differently depending on the emotions of the receiver (and the sender) at the time the message is sent/received |
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Term
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Definition
| Words have different meaning to different people; especially technical language |
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Term
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Definition
| words and nonverbals may be inconsistent |
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Term
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Definition
Speeches, Conversations, presentations
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Term
| Advantages of Oral communication |
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Definition
Two-way
Immediate feedback
more cues (nonverbals)
MOST Persuasive of all channels |
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Term
| Disadvantages of Oral Communication |
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Definition
Poorly thought out at times
no permanent record |
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Term
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Definition
| Any communication that does not involve words |
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Term
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Definition
movements of the body and face
(nonverbal) |
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Term
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Definition
the pitch, tone, rate, volume and speaking pattern of a person's voice
(nonverbal) |
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Term
| Verbal/Nonverbal Communication Amounts |
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Definition
Words (verbal) 10%
Sounds (paralanguage) 30% Three times verbal amount
Body Language (kinesics) 60% six times verbal amount |
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Term
| 5 steps to being an active listener |
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Definition
1. Make eye contact
2. Avoid distractiong actions
3. Clarify responses (ask questions to clear up ambiguities but don't interrupt)
4. Paraphrase Responses (restate the speaker's comments in your own words)
5. Summerize responses (review the speaker's main points) |
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Term
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Definition
- Set an agenda, stick to it
- Focus on specific behaviors
- Keep feeback impersonal
- Keep feedback goal-oriented
- Make feedback well-timed
- Ensure understainding, as receiver
- Negative feedback for improvement
- "sandwich" approach but get to the point |
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Term
| What are ways that liars are less forthcoming than truth tellers? |
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Definition
- Less talking time
- Less detail
- More pressing lips |
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Term
| Liars tll less compelling tales than truth tellers. Signs are: |
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Definition
- Less plausible
- Poor logical structure
- More discrepancy, contradictory attitude/ feeling
- more uncertainty
- more words and phrase repititions |
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Term
| Ways that liars are less positive and pleasant |
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Definition
- Less cooperative
- More negative statements and complaints
- Less facial pleasantness |
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Term
| Ways liars are more tense |
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Definition
- More nervous
- More vocal tension
- Pupil dilation
- fidgeting |
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