Shared Flashcard Set

Details

MGMT Chapter 11
Block 3 MGMT Human Resource Mgmt
32
Business
Undergraduate 3
02/23/2013

Additional Business Flashcards

 


 

Cards

Term
What are the seven steps in the Human Resource Management Model?
Definition

1. HR Planning

2. Recruitment and Selection

3. Orientation, Training and Development

4. Performance Assessment

5. Compensation and Benefits

6. Employee Services

7. Emplyee/ Labor Relations

Term
What are three goals of HR?
Definition

Staffing

Capability and Adaptability

Maintenance

Term
What is a Job Description?
Definition
Written statements about the most a jobholder does, how the job is done, and why it is done. (Job descriptions are used in all functions of HR Management; recruitment and selection, training, performance appraisal, and compensation)
Term
What is a job specification?
Definition
statements of the minimum acceptable qualifications (KSAO's: Knowledge, Skills, Abilities and Other Characteristics) needed to perform a given job.
Term
What is a KSAO?
Definition

Knowledge - paper and pencil test measurement

Skills - mental - from experience

physical - e.g. typing or keyboarding

Abilities - mental - Intelligence

physical - strength

Other - height, personality characterisitics

 

Term
Why do managers use KSAO's?
Definition
Managers has specific measurements for hiring, rewarding and promoting
Term
What are some valid types of selection tests?
Definition

Ability tests - physical, cognitive, psychomotor and sensory-perceptive

Job Skills Tests and Simulations - Work samples and assessment centers

Drug Tests and Physical Exams

Integrity or Honesty Tests

Educational History

Performance Appraisals (for promotions)

Background/ Reference Checks (33% exaggerate)

Term
Past Experience
Definition
Best predictor of future performance is past performance
Term
Interviews
Definition

Generally low validity, despite the commonality of their use

Can be improved by making them "structured" and behaviorally oriented

Term
Written Tests
Definition
Knowledge, personality, and cognitive ability
Term
When it comes to lying, stress does not equal what?
Definition
Deception or Evasion
Term
What are some myths about lying?
Definition

little eye contact

stuttering

hand/feet/leg motions

crossing arms

emothional, religious phrases

Term
What are Clues to find out if someone is lying?
Definition

Constant - establish a baseline

Change - not baseline behavior

Clusters - several behaviors at once

Consistency - Too similar wording

 

Preconceptions - open mind interview

Contamination - interviewer demand

Cross-checking - too objective

 

ALL are patterns

Term
Standard Interview
Definition
7% accuracy in predicting performance - structured interview
Term
Resume analysis
Definition

37% accuracy in predicting performance

quasi-scientific resume evaluation with rubric

 

Term
Work Sample Test
Definition

44% accuracy in predicting performance

pen and paper knowledge and/or abilities test

 

Term
Assessment Center
Definition

44% accuracy in predicting performance

lengthy, off site skills/abilities/personality exercises

Term
Situational Interview
Definition

54% accuracy in predicting performance

candidates role play in mock scenarios with evaluators

Term
Which interview styel is considerd best?
Definition
situational
Term

Wahoo's Fish Taco Video

 

Interval recruting/ selection why ?

Definition

Improves employee motivation

Reduces employer time and cost

Term

Wahoo's Fish Taco

 

Training how?

Definition

Training manual for every operation

On the job training

Customer oriented focus of training

Term
What is training?
Definition
Planned effort to facilitate learning of job-related knowledge, skills abilities and other characteristics (KSAO's)
Term
What are the objectives of training?
Definition

- Prepare employees for job performance

- Enhance person-organization fit (socialization)

- Help in adapting to a changing world

- Develop employee potential

Term
What is the 5 step training process?
Definition

1. Identify training needs

2. Design training program

3. Implement training

4. Ensure transfer of training

5. Evaluate Outcomes

Term
360 Degree Performance Appraisal
Definition

Performance measurement that combines information from the employees':

- Managers

- Peers

- Subordinates

- Self

- Customers

Term
What are some types of performance measurement Rating Errors?
Definition

- Distributional errors - The rater tends to use only one part of a rating scale

- Leniency -the reviewer rates everyone near the top

- Strictness - The rater favors lower ratings

- Central tendency - the rater puts everyone near the middle of the scale

Term
Task Bars rating
Definition
Improves employe performance evaluation process
Term
Name the different forms of pay
Definition

- Base Pay: Salary or Hourly Wage

- Incentive Pay (or Variable Pay)

- Benefits

Term
What are some pay adjustments that could be found within base pay?
Definition

- Merit Pay

- Skill based or knowledge based pay

-Cost of Living Adjustments (COLA's)

Term
What are examples of Incentive and Variable Pay?
Definition

- Piecework

-Commission

- Profit Sharing

- Gainsharing

- Employee stock ownership plans

Term
What are the goals of management?
Definition

- increase the organization's profits

- emphasize restraining costs and improving output

- prefer to keep their organization's operations flexible

(limit increases in wage and retain control over work time and schedule for labor relations)

Term
What are the goals of Labor Unions?
Definition

- Obtaining pay and working conditions that satisfy their members and of giving members a voice in desicions that affect them

- Influence the way pay and promotions are determined

- Survival and security of a union depend on its ability to ensure a regular flow of new members and member dues to support their services

(unions have power in numbers)

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