Term
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Definition
Figurehead Roles
Leader Role
Liaison Role |
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Definition
Interpersonal Roles
Informational Roles
Decisional Roles |
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Definition
Monitor Role
Disseminator Role
Spokesperson Role |
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Definition
Entrepreneur role
Disturbance Role
Resource Allocator Role
Negotiator Role |
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Term
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Definition
| the specialized procedures, techniques, and knowledge to get the job done |
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Definition
| the ability to work well with others |
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Definition
| the ability to see the organizationas a whole, understand how the different parts affect each other, and recognize how the company fits into or is affected by its enviroment |
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Definition
| an assessment of how enthusiastic employees are about managing the work of others |
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Term
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Definition
| insensitive to others, cold, aloof, arrogant, betray trust, overly ambitious, specific performance problems with the business, over managing, unable to staff effectively, think strategically, adapt to boss with different style, overly dependent on advocate or mentor |
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Term
| Managers Initial Expectation |
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Definition
Be the Boss
Formal Authority
Manage Tasks
Job is not managing people |
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Term
| After Six Months as Manager |
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Definition
Initial expectations wrong
Fast pace
Heavy Workload
Job is to be problem solver and troubleshooter for subordinates |
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Term
| After a Year as a Manager |
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Definition
No longer a doer
Communication, listening, and positive reinforcement
Learning to adapt to and control stress
Job is people development |
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Term
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Definition
| Employment security is the ultimate form of commitment companies can make to their workers. Employees can innovate and increase company productivity without fearing the loss of their jobs. |
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Term
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Definition
| If employees are the basis for a company's competitive advantage and those employees have employment security, then the company needs to aggressively recruit and selectively screen applicants in order to hire the most talented employees available. |
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| Self-Managed Teams and Decentralization |
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Definition
| Self-managed teams are responsible for their own hiring, purchasing, job assignments, and production. Self-managed teams can often produce enormous increases in productivity through increased employee commitment and creativity. Decentralization allows employees who are closest to (and most knowledgeable about) problems, production, and customers to make timely decisions. Decentralization increases employee satisfaction and commitment. |
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| High Wages Contingent on Organizational Performance |
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Definition
| High wages are needed to attract and retain talented workers and to indicate that the organization values its workers. Employees, like company founders, shareholders, and managers, need to share in the financial rewards when the company is successful. Why? Because employees who have a financial stake in their companies are more likely to take a long-run view of the business and think like business owners. |
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Term
| Training and Skill Development |
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Definition
| Like a high-tech company that spends millions of dollars to upgrade computers or research and development labs, a company whose competitive advantage is based on its people must invest in the training and skill development of its people. |
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Term
| Reduction of Status Differences |
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Definition
| A company should treat everyone, no matter what the job, as equal. There are no reserved parking spaces. Everyone eats in the same cafeteria and has similar benefits. The result: improved communication as employees focus on problems and solutions rather than on how they are less valued than managers. |
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Term
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Definition
| If employees are to make decisions that are good for the long-term health and success of the company, they need to be given information about costs, finances, productivity, development times, and strategies that was previously known only by company managers. |
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Term
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Definition
Father of Scientific Management
Time Study |
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Term
| Frank and Lillian Gilbreth |
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Definition
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Definition
Protege of Frederick Taylor
Devised Gantt Chart |
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Term
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Definition
| an X and Y axis showing what needs to be done and when it needs to be finished |
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Term
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Definition
running organizations on the basis of knowledge, fairness, and logical rules and procedures.
Max Weber if founder of Bureaucracy. |
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Term
| Administrative Management |
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Definition
Henri Fayol
5 managment functions and 14 principles of Management |
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Term
| Human Relations Management |
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Definition
| Focuses on the psycological and social aspects of work. |
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Term
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Definition
| Mary Parker Follett suggested that conflict could also be beneficial rather than just harmful.Follett believed that managers could deal with conflict in three ways: domination, compromise, and integration. When two desires are integrated, the solution doesn't require either side to sacrifice anything; unlike compromise, which requires both sides give a little, and domination, in which one sides crushes the other. |
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Term
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Definition
| Elton Mayo examined how well people could work under different lighting conditions, financial initiatives, and schedules. Mayo believed that the extra attention they got and the involvement they had in decisions during the study inspired them to work harder. . If established groups have bad habits, production always decreased no matter what the experiment. Those who worked harder were ostracized from the group. |
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Term
| Cooperation and Acceptence of Authority |
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Definition
| a) Chester Barnard wrote a book called “The Functions of the Executive,” about cooperation and ways executives can promote it. He defined an organization as any time two or more people team up to accomplish something. |
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Definition
| the daily management of goods and services. It means using mathematics and surveys, cost-benefit analysis, and Gantt charts to increase productivity |
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Term
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Definition
| Information gathering and transfer has always been important to business. |
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Term
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Definition
| clearly states that there are no universal management theories. The most effective management theory or idea depends on the kinds of problems or situations that managers or organizations are facing at a particular time. This means that management is much harder than it looks. |
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