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| is a collection of people working together in a division of labor to achieve a common purpose. |
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| transforms resource inputs from the environment into product outputs. |
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| is the quantity and quality of work performance, with resource utilization taken into account |
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| performance effectiveness |
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| is an output measure of task or goal accomplishment |
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| is a measure of the resource cost associated with goal accomplishment |
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| Total quality management (TQM) |
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Definition
| is managing with commitment to continuous improvement, product quality, and meeting customer needs. |
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| is a person who supports and is responsible for the work performance of one or more persons. |
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| is the process of planning, organizing, leading, and controlling the use of resources to accomplish performance goals. |
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| are responsible for the performance of the organization as a whole or of one of its major parts |
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| report to top managers and oversee the work of large department or divisions |
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| Team leaders/ supervisors |
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Definition
| formally in charge of teams or work units |
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| is the requirement to show performance results to a supervisor |
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| Quality of work life (QWL) |
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Definition
| is the overall quality of human experiences in the workplace |
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Definition
| describes differences in age, gender, race, ethnicity, able-bodiedness, religion, and sexual orientation in the workforce |
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| is the display of negative, irrational attitudes toward people different from one's self |
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| denies some people the full benefits of organizational membership |
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| effect is an invisible barrier that limits career advancement of minorities |
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Definition
| is the process of setting objectives and determining what should be done to accomplish them |
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Definition
| is the process of assigning tasks, allocation resources, and arranging activities to implement plans |
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| is the process of arousing enthusiasm and directing efforts toward organizational goals |
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Definition
| is the process of measuring performance and taking action to ensure desired results |
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Term
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Definition
| is the ability to use a special proficiency or expertise in one's work. |
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| is the ability to work well in cooperation with other people |
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Term
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Definition
| is an ability to understand and manage emotions in one's relationship with others |
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Definition
| is the ability to think analytically and solve complex problems |
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| is the collective brainpower or shared knowledge of a workforce |
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| allows an organization to deal with market and environmental forces better than its competitors |
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Definition
| consists of cultural, economic, legal-political, and educational conditions |
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Term
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| consists of the actual organizations and persons with whom an organization interacts |
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| are the persons, groups, and institutions directly affected by an organization's performance |
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| describes differences among workers in gender, race, age, ethnic culture, able-bodiedness, religious affiliation and sexual orientation |
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| involves pluralism and respect for diversity |
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Definition
| is the display of negative, irrational attitudes toward women or minorities |
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Definition
| actively denies women and minorities the full benefits of organizational membership |
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Definition
| is building an inclusive work environment that allows everyone to reach their full potential |
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Term
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Definition
| program commits the organization to hiring and advancing minorities and women |
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Definition
| is granted by the International Standards Organization to indicate conformance with a rigorous set of quality standards |
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Definition
| involves always searching for new ways to improve operations quality and performance |
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Term
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Definition
| involves always searching for new ways to improve operations quality and performance |
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Term
| Management information systems |
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Definition
| us IT to meet the information needs of managers in daily decisions |
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Term
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Definition
| is the process of using intellectual capital for competitive advantage |
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Term
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Definition
| is able to continuously change and improve based on the lessons of experience |
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Term
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Definition
| is the worldwide interdependence of resource supplies, product markets, and business competition |
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Term
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Definition
| is a political and economic alliance of European countries |
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Term
| NAFTA- North American Free Trade Agreement |
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Definition
| linking Canada, the United States, and Mexico in a regional economic alliance |
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Term
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Definition
| are foreign manufacturing plants that operate in Mexico with special privileges |
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Definition
| conducts commercial transaction across national boundaries |
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Definition
| materials or components are purchased abroad for assembly at home into a final product |
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Definition
| local products are sold abroad |
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Term
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Definition
| is the process of acquiring products abroad and selling them in domestic markets |
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Term
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Definition
| occurs when a firm pays a fee for the right to make or sell another company's products |
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Term
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Definition
| provides the complete package of support needed to open a particular business |
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Term
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Definition
| establishes operations in a foreign country through joint ownership with local partners |
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Term
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Definition
| is a local operation completely owned by a foreign firm |
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Term
| Multinational corporation (MNC) |
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Definition
| is a business firm with extensive international operations in more than one foreign country |
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Term
| Transnational Corporation |
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Definition
| is an MNC that operates worldwide on a borderless basis |
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Term
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Definition
| employs workers at very low wages and in poor working conditions |
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Term
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Definition
| is employment of children for work normally performed by adults |
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Definition
| is a shared set of beliefs, values, and patterns of behavior common to a group of people |
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Definition
| is the tendency to consider one's culture as superior to all others |
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Definition
| is the confusion and discomfort a person experiences when in an unfamiliar culture |
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Definition
| emphasize words to communicate by speaking and writing |
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Definition
| are less specific with works and use body language, relationships, and other context to communicate |
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Definition
| people tend to do one thing at a time |
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Term
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Definition
| time is used to accomplish many different things at once |
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Term
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Definition
| is the study of how management practices differ systematically from one country and/or culture to the next |
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Definition
| is accepted as "right" or "good" in the context of a governing moral code |
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Term
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Definition
| are broad beliefs about what is or is not appropriate behavior |
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| considers ethical behavior as that which delivers the greatest good to the greatest number of people. |
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| considers ethical behavior as that which advances long term self interests |
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| considers ethical behavior as that which respects and protects fundamental rights |
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| considers ethical behavior as that which treats people impartially and fairly according to guiding rules and standards |
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Definition
| suggests there is no one right way to behave; ethical behavior is determined by its cultural context |
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Definition
| is a situation with a potential course of action that, although offering potential benefit or gain, is also unethical |
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Definition
| helps people better understand the ethical aspects of decision making |
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Definition
| exposes the misdeeds of others in organizations |
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Definition
| is a written document that states values and ethical standards intended to guide the behavior or employees |
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Definition
| is a systematic assessment of an organization's accomplishments in areas of social responsibility |
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Term
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Definition
| is a systematic assessment of an organization's accomplishments in areas of social responsibility |
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Definition
| is moral leadership that meets the test of being "good" rather then "bad" and "right" rather than "wrong" |
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Definition
| is the leader's honesty, credibility, and consistency in putting ethical values into action |
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