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MGMT 405
Chapter 13
42
Management
Undergraduate 3
12/12/2012

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Term
team
Definition
a collection of people who regularly interact to pursue common goals
Term
teamwork
Definition
is the process of people actively working together to accomplish common goals
Term
social loafing
Definition
the tendency of some people to avoid responsibility by "free-riding" in groups
Term
committee
Definition
formal team designated to work on a special task on a continuing basis
Term
task force
Definition
a formal team convened for a specific purpose and expected to disband when the purpose in achieved
Term
cross-functional team
Definition
where members come from different functional units
Term
employee involvement team
Definition
meets on a regular basis to use its talents to help solve problems and achieve continuous improvement
Term
quality circle
Definition
a team of employees who meet periodically to discuss ways of improving work quality
Term
virtual team
Definition
members work together and solve problems through computer based interaction
Term
self managing work team
Definition
members have authority to make decisions about how they share and complete their work
Term
multitasking
Definition
team members each have the skills to perform several different jobs
Term
task performance
Definition
concrete result that should add value tot he organization
Term
effective team
Definition
achieves high levels of both task performance and membership satisfaction
Term
group process
Definition
the way team members work together to accomplish tasks
Term
team diversity
Definition
different values, personalities, experiences, demographics, and cultures among team members
Term
Forming Stage
Definition
the initial entry of individual members into a team
Term
storming stage
Definition
the period of high emotionality between team members
Term
Norming stage
Definition
the period where team members being to become coordinated as a working unit
Term
Performing stage
Definition
the team is more mature, organized and well functioning at this stage
Term
adjourning stage
Definition
the final stage of team development where team members disband
Term
norm
Definition
a behavior rule, or standard expected to be followed by team members
Term
cohesiveness
Definition
the degree to which members are attracted to and motivated to remain part of a team
Term
task activity
Definition
an action taken by a team member that contributes directly to the group's performance purpose
Term
maintenance activity
Definition
an action taken by a team member that supports the emotional life of the group
Term
centralized communication network
Definition
this is where communication flows only between individual members and a hub or center point
Term
decentralized communication network
Definition
allows members to communicate directly with one another
Term
decision by authority rule
Definition
the leader, manager or some other authority figure makes a decision for the team
Term
decision by lack of response
Definition
one idea after another is suggested without any discussion taking place
Term
decision by minority rule
Definition
two or three people are able to dominate or "railroad" the team into making a decision
Term
decision by majority rule
Definition
formal voting may take place, or members may be polled to find the majority viewpoint
Term
decision by consensus
Definition
a state of affairs whereby discussion leads to one alternative being favored by most members and the other members agreeing to support it
Term
decision by unanimity
Definition
all team members agree on the course of action to be taken
Term
groupthink
Definition
the tendency for highly cohesive teams to lose their evaluative capabilities
Term
illusions of invulnerability
Definition
members assume the team is too good for criticism or beyond attack
Term
rationalizing unpleasant and disconfirming data
Definition
members refuse to accept contradictory data or to consider alternatives thoroughly
Term
belief in inherent group morality
Definition
members act as though the group is inherently right and above reproach
Term
stereotyping competitors as weak, evil, or stupid
Definition
members refuse to look realistically at other groups
Term
applying direct pressure to deviants to conform to group wishes
Definition
members refuse to tolerate anyone who suggests the team may be wrong
Term
self-censorship by members
Definition
members refuse to communicate personal concerns to the whole team
Term
illusions of unanimity
Definition
members accept consensus prematurely, without its completeness
Term
mind guarding
Definition
members protect the team from hearing disturbing ideas or outside viewpoints
Term
team building
Definition
a sequence of collaborative activities to gather and analyze data on a team and make changes to increase its effectiveness
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