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 | Definition 
 
        | An org's workers (Its employees and the people who have contracts to work at the org) |  | 
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 | Definition 
 
        | Individuals who are actively seeking employment |  | 
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 | Definition 
 
        | employees whose main contribution to the org is specialized knowledge, such as knowledge of customers, a process, or a profession |  | 
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 | Definition 
 
        | Giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service |  | 
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 | Definition 
 
        | the assignment of work to groups of employees with various skills who interact to assemble a product or provide a service |  | 
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        | Term 
 
        | Total Quality Management (TQM) |  | Definition 
 
        | A companywide effort to continually improve the ways people, machines, and systems accomplish work |  | 
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        | Term 
 | Definition 
 
        | the practice of having another company (a vendor, third-party provider, or consultant) provide services |  | 
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 | Definition 
 
        | Moving operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available |  | 
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 | Definition 
 
        | Employees who take assignments in other countries |  | 
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        | Term 
 
        | Human Resource Information Systems (HRIS) |  | Definition 
 
        | A computer system used to acquire, store, manipulate, analyze, retrieve, and distribute info related to an orgs human resources |  | 
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        | Term 
 
        | Electronic Human Resource Management |  | Definition 
 
        | The processing and transmission of digitized HR info, especially using computer networking and the internet |  | 
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 | Definition 
 
        | system in which employees have online access to info about HR issues and go online to enroll themselves in programs and provide feedback through surveys |  | 
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        | Term 
 | Definition 
 
        | a description of what an employee expects to contribute in an employment relationship and what the employer will provide the employee in exchange for those contributions |  | 
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        | Term 
 
        | Alternative Work Arrangements |  | Definition 
 
        | Methods of staffing other than the traditional hiring of full-time employees (for example, use of independent contractors, on-call workers, temporary workers, and contract company workers) |  | 
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