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MGMT 4020 Exam 1
Chapter 2
14
Management
Undergraduate 4
02/18/2014

Additional Management Flashcards

 


 

Cards

Term
Internal Labor Forces
Definition
An org's workers (Its employees and the people who have contracts to work at the org)
Term
External Labor Market
Definition
Individuals who are actively seeking employment
Term
Knowledge Workers
Definition
employees whose main contribution to the org is specialized knowledge, such as knowledge of customers, a process, or a profession
Term
Employee Empowerment
Definition
Giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service
Term
Teamwork
Definition
the assignment of work to groups of employees with various skills who interact to assemble a product or provide a service
Term
Total Quality Management (TQM)
Definition
A companywide effort to continually improve the ways people, machines, and systems accomplish work
Term
Reengineering
Definition
the practice of having another company (a vendor, third-party provider, or consultant) provide services
Term
Offshoring
Definition
Moving operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available
Term
Expatriates
Definition
Employees who take assignments in other countries
Term
Human Resource Information Systems (HRIS)
Definition
A computer system used to acquire, store, manipulate, analyze, retrieve, and distribute info related to an orgs human resources
Term
Electronic Human Resource Management
Definition
The processing and transmission of digitized HR info, especially using computer networking and the internet
Term
Self-Service
Definition
system in which employees have online access to info about HR issues and go online to enroll themselves in programs and provide feedback through surveys
Term
Psychological Contract
Definition
a description of what an employee expects to contribute in an employment relationship and what the employer will provide the employee in exchange for those contributions
Term
Alternative Work Arrangements
Definition
Methods of staffing other than the traditional hiring of full-time employees (for example, use of independent contractors, on-call workers, temporary workers, and contract company workers)
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