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MGMT 363 TEST 2
TEST 2 HARRIS
40
Management
Undergraduate 3
02/20/2011

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Term
reputation
Definition
reflects the prominence of its brand in the minds of the public and the perceived quality of its goods and services
Term
trust
Definition
the willingness to be vulnerable to a trustee based on positive expectations about the trustee's actions and intentions
Term
trust
Definition
reflects the willingness to take a risk
Term
justice; ethics
Definition
trust in authorities depends on two related concepts:
Term
justice
Definition
reflects the perceived fairness of an authority's decision making
Term
ethics
Definition
reflects the degree to which the behaviors of an authority are in accordance with generally accepted moral norms
Term
disposition based, cognition based, affect based
Definition
three different kinds of facts in trust
Term
disposition based
Definition
means that your personality traits included a general propensity to trust others
Term
cognition based
Definition
means that trust is rooted in a rational assessment of the authority's trustworthiness
Term
affect based
Definition
means that trust depends on feelings toward the authority that go beyond any rational assessment
Term
disposition, cognition, affect
Definition
in what three sources can trust be rooted?
Term
trust propensity
Definition
a general expectation that the words, promises, and statements of individuals and groups can be relied upon
Term
trustworthiness
Definition
defined as the characteristics or attributes of a trustee that inspire trust
Term
ability, benevolence, integrity
Definition
dimensions of the track record of an authority
Term
ability
Definition
defined as the skills, competencies, and areas of expertise that enable an authority to be successful in some specific area
Term
benevolence
Definition
the belief that the authority wants to do good for the trustor, apart from any selfish or profit centered motives
Term
integrity
Definition
the perception that the authority adheres to a set of values and principles that the trustor finds acceptable
Term
distributive justice, procedural justice, interpersonal justice, informational justice
Definition
judge the fairness of an authority's decision making along these four dimensions
Term
distributive justice
Definition
reflects the perceived fairness of decision making outcomes
Term
procedural justice
Definition
reflects the perceived fairness of decision making processes
Term
trust
Definition
reflects the willingness to take the RISK of being vulnerable
Term
justice
Definition
reflects the perceived fairness of an authority's decision making
Term
ethics concept
Definition
can be used to explain why authorities decide to act in a trustworthy or untrustworthy manner
Term
trust propensity
Definition
a sort of "faith in human nature"
Term
ability, benevolence, integrity
Definition
the three dimensions to gauge the track record of an authority
Term
distributive justice
Definition
gauged by asking whether decision outcomes, such as pay rewards, evaluations, promotions, and work assignments
Term
equity
Definition
more outcomes allocated to those who contribute more inputs
Term
equity norm
Definition
typically judged to be the fairest choice in situations in which the goal is to maximize the productivity of individual employees
Term
procedural justice
Definition
reflects the perceived fairness of decision making processes; fostered when authorities adhere to rules of fair process
Term
voice
Definition
giving employees a chance to express their opinions and views during the course of decision making
Term
correctability
Definition
provides employees with a chance to request an appeal when a procedure seems to have worked ineffectively
Term
voice, correctability, consistency, bias suppression, representativeness, accuracy
Definition
procedural justice rules
Term
consistency, bias suppression, representativeness, accuracy
Definition
four rules that serve to create equal employment opportunity
Term
consistency, bias suppression, representativeness, accuracy
Definition
help ensure that procedures are neutral and objective, as opposed to biased and discriminatory
Term
when outcomes are bad
Definition
increases the importance of procedural justice
Term
interpersonal justice
Definition
reflects the perceived fairness of the treatment recieved by employees from authorities
Term
respect rule
Definition
pertains to whether authroities treat employees n a dignified and sincere manner
Term
propriety rule
Definition
reflects whether authorities refrin from making improper or offensive remakrs
Term
abusive supervision
Definition
the sustained display of hostile verbal and nonverbal behaviors, excluding phsical contact
Term
informational justice
Definition
reflects the perceived fairness of the communications provided to employees from authorities
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