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MGMT 3312 chapter 3
The manager's changing work environment & ethical responsibilities
35
Marketing
Undergraduate 3
02/08/2018

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Term
Triple bottom line
Definition
Represents people, planet, and profit (the 3 Ps)
Term
Triple bottom line measures:
Definition
an organization’s social, environmental, and financial performance
Term
What is:being measured through a social audit
(what people say about a company)
Definition
systematic assessment of a company’s performance in implementing socially responsible programs
Term
the Task Environment includes:
Definition
Customers, competitors, suppliers, distributes, allies, unions, lenders, governments, interest groups, media
Term
Strategic allies
Definition
The relationship of two organizations who join forces to achieve advantages neither can perform as well alone
Term
Employee organizations
Definition
Labor unions and professional associations
Term
Local communities
Definition
May institute clawbacks
May engage in crowdfunding
Term
clawbacks
Definition
rescinding tax breaks when firms don’t deliver promised jobs
Term
Special-interest groups
Definition
Groups whose members try to influence specific issues
Term
Sociocultural forces
Definition
Influences and trends originating in a country’s, a society’s, or a culture’s human relationships and values that may affect an organization
Term
Ethics
Definition
Standards of right and wrong that influence behavior
Term
Values
Definition
Relatively permanent and deeply held underlying beliefs and attitudes that help determine a person’s behavior
Term
Value system #1
Definition
the value system stressing financial performance
Term
value system #2
Definition
the value system stressing cohesion and solidarity in employee relationships
Term
The utilitarian approach
Definition
Guided by what will result in the greatest good for the greatest number of people
Term
The individual approach
Definition
Guided by what will result in the individual’s best long-term interest, which ultimately is in everyone’s self-interest
Term
The moral-rights approach
Definition
Guided by respect for the fundamental rights of human beings: the right to life, liberty, privacy, health, safety, and due process
Term
The justice approach
Definition
Guided by respect for impartial standards of fairness and equity. Policies administered impartially and fairly regardless
Term
Sarbanes-Oxley Act of 2002
Definition
Established requirements for proper financial record keeping for public companies
Term
Level 1, preconventional
Definition
follows rules to avoid unpleasant consequences
Term
Level 2, conventional
Definition
follows expectations of others (most managers are at this level)
Term
Level 3, postconventional
Definition
guided by internal values, they lead by example
Term
How organizations promote Ethics # 1
Definition
Creating a strong ethical climate
Term
How organizations promote Ethics # 2
Definition
Screening prospective employees
Term
How organizations promote Ethics # 3
Definition
Instituting ethics codes and training programs
Term
How organizations promote Ethics # 4
Definition
Protecting whistle-blowers who report organizational misconduct
Term
Social responsibility
Definition
Manager’s duty to take actions that will benefit the interests of society as well as of the organization
Term
Corporate social responsibility
Definition
Notion that corporations are expected to go above and beyond following the law and making a profit
Term
Carroll's Global Corporate Social Pyramid:
Philanthropic Responsibility
Definition
Do what is desired by global stakeholders:
good corporate citizen
Term
Carroll's Global Corporate Social Pyramid:
Ethical Responsibility
Definition
Do what is expected by global stakeholders,
be ethical
Term
Carroll's Global Corporate Social Pyramid:
Legal Responsibility
Definition
Do what is required by global stakeholders,
obey the law
Term
Carroll's Global Corporate Social Pyramid:
Economic Responsibility
Definition
Do what is required by global capitalism,
Be profitable
Term
Sustainability
Definition
Economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs
Term
Natural Capital
Definition
The value of natural resources, such as topsoil, air, water, and genetic diversity, which humans depend on
Term
Corporate governance
Definition
The system of governing a company so that the interests of corporate owners and other stakeholders are protected
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