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MGMT 311 - Test 1
chapter 8
39
Management
Undergraduate 3
02/17/2013

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Term
motivation
Definition
psychological processes that arouse and direct goal-directed behavior
Term
content theories
Definition
identify the internal factors influencing motivation
Term
process theories
Definition
identify the process by which internal factors are cognitions influence motivation
Term
content theories - examples
Definition

Maslow's need hierarchy

Alderfer's ERG

McClelland's Need

Herzberg's Motivator-Hygiene

Term
process theories - examples
Definition

Adam's equity

Vroom's expectancy

Goal setting theory

Term
Maslow's Need Hierarchy Theory
Definition
Physiological needs --> safety needs --> social needs --> esteem needs --> self-actualization
Term
Alderfer's ERG Theory
Definition

existence - desire for physiological and materialistic well-being

relatedness - desire to have meaningful relationships with significant others

growth - desire to grow and use one's abilities to their fullest potential

Term
McClelland's Need Theory
Definition

Need for achievement - desire to accomplish something difficult

Need for affiliation - desire to spend time in social relationships and activities

Need for power - deire to influence, coach, teach, or encourage others to achieve

Term
Herzberg's Motivator-Hygiene Model
Definition
managers must first focus on the hygiene factors in order to achieve no dissatisfaction before they can move employees toward satisfaction on the second continuum
Term
equity theory
Definition
people strive for fairness and justice in social exchanges
Term
equity sensitivity
Definition
an individual's tolerance for negative and positive equity
Term
benevolents
Definition
have a higher tolerance for negative inequity
Term
sensitives
Definition
adhere to strict norm of reciprocity
Term
entitleds
Definition
have no tolerance for negative inequity
Term
distributive justice
Definition
the perceived fairness of how resources and rewards are distributed
Term
procedural justice
Definition
the perceived fairness of the process and procedure used to make allocation decisions
Term
interactional justice
Definition
extent to which people feel fairly treated when procedures are implemented
Term
Vroom's expectancy theory of motivation
Definition

Expectancy

Instrumentality

Valence

Other Determinants

Term
expectanch
Definition
Term
Expectancy
Definition
the belief that one's efforts will positively influence one's performance
Term
Instrumentality
Definition
an individual's beliefs regarding the likelihood of being rewarded in accord with his or her own level of performance
Term
Valence
Definition
the value a person places on the rewards he or she expects to receive from an organization
Term
Other determinants
Definition
the skills and abilities, role perceptions, and opportunities to perform
Term
Goal
Definition
what an individual is trying to accomplish
Term
Locke's model of goal setting
Definition

directing attention

regulating effort

increasing persistence

fostering strategies and plans

PERSISTENCE IS KEY

Term
Persistence
Definition
represents the effort expended on a tasks over an extended period of time
Term
SMART goals
Definition

Specific

Measurable

Attainable

Results oriented

Time bound

Term
Job design
Definition
changing the content or process of a specific job to increase job satisfaction and performance
Term
Motivational strategies
Definition

job rotation

job enlargement

job enrichment

Term
job rotation
Definition
moving employees from one specialized job to another
Term
job enlargement
Definition
putting more variety into a job
Term
job enrichment
Definition
building achievement, recognition, responsibility, and advancement into the work
Term
Job Characteristics Model
Definition
enriching the core job characteristics of jobs will alter people's psychological states in a manner that enhance their job performance, or outcomes
Term
five critical job dimensions of job characteristics model
Definition

skill variety

task identity

task significance

autonomy

feedback

Term
skill variety
Definition
the extent to which a job requires a number of different activities using several of the employee's skills and talents
Term
task identity
Definition
the extent to which a job requires completing an entire piece of work from beginning to end
Term
task significance
Definition
the degree of impact the job is believed to have on others
Term
autonomy
Definition
the extent to which employees have the freedom and discretion to plan, schedule, and perform their jobs as desired
Term
feedback
Definition
the extent to which a job allows people to have information about the effectiveness of their performance
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