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MGMT 311 - test 1
chapter 6
20
Management
Undergraduate 3
02/16/2013

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Term
attitude
Definition
a learned predisposition to respond in a consistently favorable or unfavorable manner with respect to a given object
Term
Components of an attitude
Definition

affective

behavioral

cognitive

Term
affective
Definition
feelings or emotions about an object
Term
behavioral
Definition
how one intends to act toward someone or something
Term
cognitive
Definition
beliefs or ideas one has about an object
Term
cognitive dissonance
Definition
psychological discomfort experienced when attitudes and behavior are inconsistent
Term
To reduce cognitive dissonance
Definition

change your attitude/behavior

belittle the importance of the inconsistent behavior

find consonant elements that outweigh dissonant ones

Term
organizational commitment
Definition
extent to which an individual identifies with an organization and its goals
Term
affective commitment
Definition
employee's emotional attachement to, identification with, and involvement in the organization
Term
continuance commitment
Definition
refers to an awareness of the costs of leaving the organization
Term
normative commitment
Definition
a feeling of obligation to continue employment
Term
job involvement
Definition
the extent to which an individual is immersed in his or her personal job and is positively associated with job satisfaction, organizational commitment, and intrinsic motivation and is negatively related to intentions to quit
Term
employee engagement
Definition
an individual's involvement, satisfaction, and enthusiasm for work
Term
job satisfaction
Definition
an affective or emotional response towards various facets of one's job
Term
need fulfillment
Definition
performing your job fulfills your personal needs, allows for family time, provides challenging work, and the like
Term
discrepancies
Definition
extent to which one receives what he or she expectes from a job
Term
value attainment
Definition
the exent to which a job allows fulfillment of one's work values
Term
equity
Definition
level of fair treatment one receives on the job
Term
instrumental values
Definition
values that represent the acceptable behaviors to be used in achieving some end state
Term
terminal values
Definition
values that represent the goals to be achieved or the end states of existence
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