Shared Flashcard Set

Details

MGMT 3103 Exam 3
MGMT 3103 Exam 3 - University of Connecticut
71
Management
Undergraduate 3
05/01/2014

Additional Management Flashcards

 


 

Cards

Term
Rational Persuasion
Definition
Trying to convince someone with reason, logic or facts. (Soft)
Term
Inspirational Appeals
Definition
Trying to build enthusiasm by appealing to others emotions, ideals or values. (Soft)
Term
Consultation
Definition
Getting others to participate in planning, making decisions, and changes. (Soft)
Term
Ingratiation
Definition
Getting someone in a good mood prior to making a request. (Soft)
- Humor
- Complements
Term
Personal Appeals
Definition
Referring to friendship and loyalty when making an appeal. (Soft)
Term
Coalition Tactics
Definition
Getting others to support your efforts to persuade someone. (Hard)
Term
Exchange
Definition
Making explicit or implied promises and trading favors. (Hard)
Term
Pressure
Definition
Demanding compliance or using intimidation or threats. (Hard)
Term
Legitimating Tactics
Definition
Basing a request on ones power or right to command you to do something. (Hard)
Term
Ways to Influence Others (Don't Need to memorize just understand)
Definition
1. Liking
2. Reciprocity
3. Social Proof
4. Consistency
5. Authority
6. Scarcity
Term
Reward Power
Definition
A manager is said to have reward power if they can obtain compliance by promising or granting a reward.
Term
Coercive Power
Definition
Threats of punishment and actual punishment give and individual this power.
Term
Legitimate Power
Definition
Positive L.P. focuses constructively on job performance while negative L.P. is used to get what someone wants using their position.
Term
Expert Power
Definition
When a person has valuable knowledge or information.
Term
Referent Power
Definition
When a persons personal characteristics become the reason for compliance.
Term
Empowering Leadership
Definition
Involves sharing power with employees by communicating the significance of employee jobs and helping them develop leadership skills.
Term
Organizational Polotics
Definition
Intentional acts of influence to enhance or protect the self-interest of individuals or groups that are not endorsed by the organization.
Term
What Causes Uncertainty in Organizations?
Definition
1. Unclear Objectives
2. Vague Performance Measures
3. Ill-Defined Decision Processes
4. Strong Individual or group Competition
5. Any Type of Change
Term
What are the three levels of political Action?
Definition
1. Individual Level
2. Coalition Level - Specific issues
3. Network Level - Specific People
Term
Leader Trait
Definition
Physical or personality characteristics that can be used to differentiate leaders from followers.
Term
Implicit Leadership Theory
Definition
Based on the idea that people have beliefs about how leaders should behave and what they should do for their followers.
Term
Leadership Prototype
Definition
Is a mental representation of the traits and behaviors that people believe are possessed by leaders.
- Feminine traits valued
Term
Consideration (Ohio State Study)
Definition
One of the two leader characteristics according to the OSS. A person with this focuses on respects, group memeber needs and concern for the group.
Term
Initiating Structure (Ohio State Study)
Definition
One of the two characteristics of a leader according to the OSS. A person with this organizes and defines what group members should be doing to maximize output.
Term
Task Motivated Leadership
Definition
A leadership style with High leader-Member relations and either High Task Structure or High Position power or Both.
+++
+-+
++-
Term
Relationship Motivated Leadership
Definition
A leadership style where the leader has generally poor Leader-Member relations (also can be good with poor task and position power)and good task or position power or both.

+--
-++
-+-
--+
Term
Task Motivated Leadership
Definition
Salvage what you can from the group. A leadership style where the leader scores poorly in all 3 categories.

---
Term
Trait Theory of Leadership
Definition
A persons traits set them apart from the rest of their coworkers.
Term
Laissez‐faire Leadership
Definition
A leadership style where the leader shrugs off responsibly and avoids conflict at all costs.
Term
Transactional leadership
Definition
Clarifying employees’ roles and providing positive and negative rewards contingent on performance.
- Rewards and punishment
Term
Transformational Leadership
Definition
A leadership style where leaders look to develop their employees, exhibit self sacrifice and focus on goals that matter to the immediate work group.
Term
Inspirational/Motivational (Transformation)
Definition
Provides vision and sense of mission,
instills pride, exhibits optimism and enthusiasm
Term
Idealized influence (Transformation)
Definition
Sacrifices for the good of the group, displays high ethical standards, role model.
Term
Intellectual Stimulation (Transformation)
Definition
Challenges status quo, seeks innovative
and creative solutions
Term
Individual Consideration (Transformation)
Definition
Gives personal attention, supports, coaches, advises, and empowers employees
Term
Organization
Definition
A system of consciously coordinated activities or forces of two or more persons.
Term
Unity of Command Principle
Definition
A principle that specifies that each employee should report to only one manager.
Term
Span of Control
Definition
Refers to the number of people reporting to a given manager.
Term
Line Manager
Definition
A person who has the ability to make decisions.
Term
Organizational Design
Definition
The structures of accountability and responsibility used to develop and implement strategies and the human resource practices and info used to develop business processes.
Term
Functional Strcutre
Definition
A system that groups people according to what job they perform. A manager is in charge of each group and people identify strongly with what they do. (Traditional Design)
Term
Divisional Structure
Definition
In this type, the company groups together activities as they relate to outputs. (Traditional Design)
- GE Captital vs. GE Technology
Term
Matrix Structure
Definition
A combination of Functional and Divisional Structure that gives employees two lines of command and breeds collaboration. (Traditional Design)
Term
Horizontal Design
Definition
A design that focuses on improvement and collaboration. Brings all people involved together, disregards divisions.
(Focus on Collaboration)

Five Principals for Designing;
1. Organize around complete workflow
2. Flatten hierarchy and uses teams to manage
3. Appoint team leaders to manage internal processes.
4. Let supplier and customer contact drive performance
5. Provide expertise from outside the group as needed.
Term
Hollow Structure
Definition
A structure that favors outsourcing. They focus on design and other core attributes and outsource things like manufacturing somewhere else. (Open Boundaries)
- Apple, Nike
Term
Modular Structure
Definition
Also practices outsourcing, but instead of outsourcing the entire product, they outsource key parts such as jet engines. (Open Boundaries)
Term
Virtual Structure
Definition
When a company seeks partnership with another company to help it do something it couldn't alone. (Open Boundaries)
- Verizon and telecommunications
Term
Contingency Approach to Organizational Design
Definition
This says that organizations are more effective when they are structured to meet the demands of their customers.
Term
Mechanistic Organizaton
Definition
Are companies with rigid bureaucracies with strict rules, narrowly defines tasks and top-down communication.
- Traditional Style
- Very efficient
Term
Organic Organization
Definition
Flexible networks of mulitalented individuals who preform a variety of tasks.
Term
Centralized Decision Making
Definition
When key decisions are made by the top level management.
Term
Decentralized Decision Making
Definition
When mid and low level managers can make some decisions.
Term
Four Dimensions of Organizational Effectiveness
Definition
1. Goal Accomplishment
2. Resource Acquisition
3. Internal Processes
4. Strategic Constituencies Satisfacton
Term
OE - Goal Acomplishment
Definition
The organization achieves or exceeds its stated goals.
Term
OE - Resource Acquisition
Definition
The organization can acquire the resources needed to be successful.
Term
OE - Internal Processes
Definition
What the company must do to meet financial and customer expectations. Things to measure include Innovation, Customer Service, Operational Excellence and being a good corporate Citizen.
Term
OE - Strategic Constituencies Satisfacton
Definition
Are the demands and expectations of an organizations key players (shareholders, employees) at least minimally satisfied.
- Employees vs. Shareholders vs. Customers
Term
Organizational Culture
Definition
Is the set of of taken for granted implicit assumptions that a group holds and that determines how they work and interact in an organization.
Term
Observable Artifacts
Definition
The physical manifestation of a company's culture. These are observable things such as rewards, dress codes and rituals.
Term
Espoused Values
Definition
Explicitly stated values that are preferred by an organization. These are usually stated by senior management and can be things like sustainability.
Term
Enacted Values
Definition
Represent values that actually are exhibited or converted into employee behavior.
- Superior Service
Term
Basic Assumptions
Definition
Underlying values of an organization that are unobservable and usually have been around for a while. Very resit
Term
Competing Values Framwork
Definition
This provides a practical way for managers to understand, measure and change organizational culture. Researchers developed a x/y axis grid with four types of culture.
- Clan Culture
- Adhocracy Culture
- Hierarchy Culture
- Market Culture
Term
Clan Culture
Definition
Internal focus that values reliability rather than stability and control.
- Employee Focused
- Job Satisfaction
- Colaberation
Term
Adhocracy Culture
Definition
Has an external focus and values flexibility.
- Risk Takers
- Respond to market
- Popular in start ups
Term
Market Culture
Definition
Strong external focus and values stability and control.
- Profit and Customer Focused
- Hard Working, fast thinkers
Term
Hierarchy Culture
Definition
Has an internal focus which produces a more formalized and structured work environment and values stability and control over flexibility.
- Control measures
- Fluid process
Term
Three Phase Model of Socializaiton
Definition
1. Anticipatory Socialization
2. Encounter
3. Change and Acquisition
Term
3PM - Anticipatory Socialization
Definition
Socialization that occurs before a person joins a company. This information comes from current employees and social media.
Term
3PM - Encounter
Definition
During the encounter phase employees come to learn what the organization is really like then during the on boarding stage employees assimilate with the culture of the company.
Term
3PM - Change and Acquisition
Definition
This phase requires employees to master important tasks and roles and to adjust to their work group's values and norms.
Supporting users have an ad free experience!