Term
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Definition
| ensuring results by measuring performance and taking corrective action |
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Term
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Definition
1. set performance objectives
2. measure actual performance.
3. compare actual to objectives.
4. take action to control process |
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Term
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Definition
| rides, retails, restaurants, rest |
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Term
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Definition
| inputs to throughputs to outputs |
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Term
| Feed Forward controls (inputs) |
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Definition
| (Inputs) ensures clear directions and needed resources before the work begins |
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Term
| concurrent controls (throughputs) |
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Definition
| (throughputs) focuses on what happens during the work process |
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Term
| feedback controls (outputs) |
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Definition
| (outputs) takes place after completing an action |
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Term
| THON feed forward control examples |
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Definition
| training, staffing, number of volunteers, schedule of performers, food and drinks, medical needs, guests, seating |
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Term
| THON concurrent control examples |
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Definition
| managing floor traffic, occupancy, food and water, available security, monitoring |
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Term
| THON feedback controls examples |
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Definition
| clean up, bills to BJC, medical needs |
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Term
| Management by objective definition |
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Definition
| the process of joint objective setting between a superior and a subordinate |
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Term
| Management by objective 3 steps |
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Definition
| joint plan, act alone, joint control |
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Term
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Definition
step 1,
setting objectives, setting standards, choosing actions |
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Term
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Definition
step 2,
performing tasks (member)
providing support (leader) |
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Term
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Definition
step 3,
reviewing results
discussing implications
renewing MBO cylce |
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Term
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Definition
| they make wheels, tires, and brakes (idk really know what this is about) |
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Term
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Definition
| influences behavior through authority, policies, procedures job descriptions, budgets, and day to day supervision |
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Term
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Definition
| The process of establishing and maintaining authority over and throughout an enterprise. |
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Term
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Definition
| essentially the influence of market competition on the behavior of organizations and their members |
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Term
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Definition
| control over the business based on its available budget |
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Term
| social norm (clan) control |
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Definition
| influences behavior through social norms and peer expectations |
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Term
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Definition
| occurs as people exercise self discipline in fulfilling job expectations |
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Term
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Definition
| occurs through direct supervision or administrative systems |
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