Term
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Definition
| a choice made from available alternatives |
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Term
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Definition
| the process of identifying problems and opportunities and then resolving them |
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Definition
| a decision made in response to a situation that has occurred often enough to enable decision rules to be developed and applied in the future |
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Definition
| a decision made in response to a situation that is unique, is poorly defined and largely unstructured, and has important consequences for the organization |
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Definition
| the situation in which all the information the decision maker needs is fully available |
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Term
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Definition
| a situation in which a decision has clear-cut goals, and good information is available, but the future outcomes associated with each alternative are subject to chance |
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Term
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Definition
| the situation that occurs when managers know which goals they want to achieve, but information about alternatives and future events is incomplete |
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Term
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Definition
| a condition in which the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define, and information about outcomes is unavailable |
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Term
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Definition
| a decision-making model based on the assumption that managers should make logical decisions that will be in the organization’s best economic interests |
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Term
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Definition
| an approach that defines how a decision maker should make decisions and provides guidelines for reaching an ideal outcome for the organization |
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Term
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Definition
| a decision-making model that describes how managers actually make decisions in situations characterized by non-programmed decisions, uncertainty, and ambiguity |
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Term
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Definition
| the concept that people have the time and cognitive ability to process only a limited amount of information on which to base decisions |
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Term
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Definition
| to choose the first solution alternative that satisfies minimal decision criteria, regardless of whether better solutions are presumed to exist |
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Term
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Definition
| an approach that describes how managers actually make decisions rather than how they should |
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Term
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Definition
| the immediate comprehension of a decision situation based on past experience but without conscious thought |
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Term
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Definition
| an informal alliance among managers who support a specific goal |
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Term
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Definition
| a situation in which organizational accomplishments have failed to meet established goals |
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Term
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Definition
| a situation in which managers see potential organizational accomplishments that exceed current goals |
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Term
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Definition
| the step in the decision-making process in which managers analyze underlying causal factors associated with the decision situation |
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Term
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Definition
| the willingness to undertake risk with the opportunity of gaining an increased payoff |
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Term
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Definition
| the step in the decision-making process that involves using managerial, administrative, and persuasive abilities to translate the chosen alternative into action |
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Term
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Definition
| differences among people with respect to how they perceive problems and make decisions |
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Term
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Definition
| a model designed to help managers gauge the amount of subordinate participation in decision making |
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Term
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Definition
| a technique that uses face-to-face group to spontaneously suggest a broad range of alternatives for decision making |
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Term
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Definition
| bringing people together in an interactive group over a computer network to suggest alternatives; sometimes called brainwriting |
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Term
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Definition
| continuing to invest time and resources in a failing decision |
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Term
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Definition
| a decision-making technique in which an individual is assigned the role of challenging the assumptions and assertions made by the group to prevent premature consensus |
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Term
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Definition
| a decision-making technique in which people are assigned to express competing points of view |
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Term
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Definition
| the hardware, software, telecommunications, database management, and other technologies used to store, process, and distribute information |
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Term
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Definition
| web log that allows individuals to post opinions and ideas |
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Term
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Definition
| online interaction in a community format where people share personal information and photos, produce and share all sorts of information and opinions, or unify activists and raise funds |
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Term
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Definition
| raw, un-summarized, and unanalyzed facts and figures |
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Term
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Definition
| data that have been converted into a meaningful and useful context for the receiver |
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Term
| Operations information system |
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Definition
| a computer-based information system that supports a company’s day-to-day operations |
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Term
| Transaction-processing system (TPS) |
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Definition
| a type of operations information system that records and processes data resulting from routine business transactions such as sales, purchases, and payroll |
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Term
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Definition
| a computer system that monitors and controls ongoing physical processes, such as temperature or pressure changes |
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Term
| Office automation systems |
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Definition
| systems that combine modern hardware and software to handle the tasks of publishing and distributing information |
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Term
| Management information system (MIS) |
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Definition
| a computer-based system that provides information and support for effective managerial decision making |
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Term
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Definition
| a global collection of computer networks linked together for the exchange of data and information |
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Term
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Definition
| a collection of central servers for accessing information on the Internet |
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Term
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Definition
| any business that takes place by digital processes over a computer network rather than in physical space |
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Term
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Definition
| business exchanges or transactions that occur electronically |
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Term
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Definition
| an internal communications system that uses the technology and standards of the Internet but is accessible only to people within the organization |
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Term
| Electronic data interchange (EDI) |
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Definition
| a network that links the computer systems of buyers and sellers to allow the transmission of structured data primarily for ordering, distribution, and payables and receivables |
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Term
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Definition
| an external communications system that uses the Internet and is shared by two or more organizations |
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Term
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Definition
| an electronic marketplace set up by an intermediary where buyers and sellers meet |
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Term
| Customer relationship management (CRM) systems |
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Definition
| systems that help companies track customers’ interactions with the firm and allow employees to call up information on past transactions |
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Term
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Definition
| the process of systematically gathering knowledge, making it widely available throughout the organization, and fostering a culture of learning |
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Term
| Knowledge management portal |
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Definition
| a single point of access for employees to multiple sources of information that provides personalized access on the corporate intranet |
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