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MGMT 3000
Chapter 7
14
Management
Undergraduate 3
10/07/2007

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Term
organization change
Definition
any substantive modification to some part of the organization
Term
planned change
Definition
change that is designed and implemented in an orderly and timely fashion in anticipation of future events
Term
reactive change
Definition
a piecemeal response to circumstances as they develop
Term
enterprise resource planning (ERP)
Definition
a large-scale information system for integrating and sunchronizing the many activities in the extended enterprise
Term
business process change (reengineering)
Definition
the radical redesign of all apects of a business to achieve major improvements in cost, service, or time.
Term
organization development (OD)
Definition
an effort that is planned, organization wide, and managed from the top, intended to increase organizational effectiveness and health through planned interventions in the organization's process, using behavioral science knowledge
Term
innovation
Definition
the managed effort of an organization to develop new products or services or new uses for existing products or services
Term
radical innovation
Definition
a new product, service, or technology that completely replaces an existing one.
Term
incremental innovation
Definition
a new product, service, or technology that modifies an existing one
Term
technical innovation
Definition
a change in the appearance or performance of products or services, or in the physical processes thorugh which a product or service passes.
Term
managerial innnovation
Definition
a change in the management process in an organization
Term
product innovation
Definition
a change in the physical characteristics or performance of an existing product or service or the creation of new products or services
Term
process innovation
Definition
a change in the way a product or service is manufactured, created, or distributed
Term
entropy
Definition
a normal process leading to system decline
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