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MGMT 300 CHAPT 5
Stress
14
Management
Undergraduate 3
06/06/2010

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Term
Stress
Definition
Psychological response to demands for which there is something at stake and coping with those demands exceeds a person's capacity or resources.
Term
stressors
Definition
particular demands that cause ppl to experience stress
Term
strains
Definition
negative consequences that occur when demand exceed one's capacity or resources
Term
What are 4 main types of work stressors?
Definition
1)Hindrance
2)Challenge
3)Work
4)Nonwork
Term
Hindrance stressor
Definition
stressful demands that are percieved as hindering progress towards personal accomplishments or goal attainment.
*trigger anger and anxiety
Term
Challenge stressor
Definition
Stressful demands that percieved as opportunities for learning, growth, and achievement.
*can be exhausting but trigger positive emotions such as pride and enthusiasm
Term
Work stressor
Definition
Role conflict, Role ambiguity, role overload, and daily hassles
Term
Nonwork stressors
Definition
ex: (Hindrance) work-family conflict and negative life events
(Challenge): family time demands, personal develop., and positive life events
Term
Most stressful job vs. least stressful
(Yes, she does asks this question)
Definition
Most stressful- u.s president
Least stressful- Florist
Term
Primary Appraisal
Definition
Answers "Is this stressful?"
Term
Secondary Appraisal
Definition
Answers "How can I cope?"
Term
Behavioral Methods of coping with stress
Definition
working harder, seeking assistance, venting anger
Term
Cognitive Methods of coping with stress
Definition
Strategizing, self-motivation, changing priorities, avoiding, distancing and ignoring
Term
How much more does it cost to provide healthcare for a stress worker?

Doctor visits?
Definition
Healthcare: 50%
Doctor visits: 60%-90%
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