Hiring and keeping employees are expensive and time-consuming tasks.

True

False

Bloodborne Pathogens Standard is part of OSHA.

True

False

A policy manual is a working document that:

• Identifies concerns of clients of the practice.
• Serves as an unsigned contract between practice employee and clients.
• Includes topics such as client confidentiality, smoking, work week and hours, discipline.
• Law mandates updating every 5 years.

Includes topics such as client condentiality, smoking, work week and hours, discipline.

The Occupational Exposure to Hazardous Chemicals Standard:

• Is part of the Bloodborne Pathogens Law.
• Requires employers to provide educational training for employees within 30 days of employment.
• Addresses Universal Precautions.
• All of the above

Requires employers to provide educational training for employees within 30 days of employment.

About _____% of employers do not check references on potential employees.

75

Seventy five

seventy five

Seventy-five

seventy-five

Always ask permission from the ______________________ prior to checking references on the job application.

It is recommended that the employer establish a __________ month probationary period for the new employee.

3

Three

three

Federal law states that an employer must provide ________________ accommodations to a qualified person with disabilities.

Identifies procedural categories

 Identifies diagnostic categories

Describes how providers are reimbursed for their services and is widely accepted by insurance carriers

Cost-sharing arrangement in which a member pays a set amount toward covered services before the insurer begins to make payments

Mandates that there is a continuation of group insurance coverage offered to persons who lose health coverage due to a qualifying event

Federal insurance plan that covers military personnel and military retirees and their families

Agreement between insurance carriers that if a client has two insurance plans, neither the provider nor the subscriber will receive more than 100% of the covered charges

Amount that a member of an insurance plan must pay each time he or she visits his or her PCP

Providers are paid a fixed monthly amount for each HMO member in their care for that particular insurance

Prospective payment system that reimburses hospitals in a lump sum rather than on a fee-for-service basis

Piece of legislation passed to ensure a safe and healthy workplace environment

Regulations that address training, information requirements, and provisions to be implemented if there is a chemical exposure in the ambulatory health-care setting

Manual created to identify and address concerns of employees and state the desires of management

Prohibits discrimination of individuals with physical or mental disabilities from accessing employment

Update to the OSH Act that increased civil and criminal penalties for job safety violations

Requires employers with 50 or more employees to provide up to 12 weeks of unpaid leave for employee illness or family-related issues

Manual that explains to an employee how to perform certain tasks

bloodborne pathogen 

standard

Requires controls to eliminate or minimize employee exposure to diseases from needlestick or other sharps-related injuries

policy manual

Manual that sets the tone for the clinic and expresses the philosophy of the providers regarding client care.

Plan to get something of value in return for giving something of value

The Equal Credit Opportunity Act allows clients 60 days to complain about any error in their billing.   

True

False

True

The Equal Credit Opportunity Act ensures that all consumers are given an equal chance to obtain credit. If clients are denied credit, they have 60 days to request the rationale for the denial in writing.

Which one of the following does not represent good collection practices?

• Establish appropriate fees for service and discuss with clients
• Allow clients to pay later for co-payments, deductibles, or exclusions
• Provide an opportunity to pay cash when services are received
• Provide office brochures that give information about the clinic's services

Allow clients to pay later for co-payments, deductibles, or exclusions

**Clients should be expected to pay for any co-payments, deductibles, or exclusions at the time of service.

Federal health insurance plans include all but one of the following:

• TRICARE
• CHAMPUS
• Medicare
• Worker's Compensation

Worker's Compensation

**Worker's Compensation is administered by the states.

Federal Wage Garnishing Law:

a. Addresses payment of debts utilizing employee salaries.

b. Puts no limit on the amount of money that can be garnished per pay period.

c. Can be used to collect fairly large delinquent accounts.

d. a and c are correct

d. a and c are correct

____________________________ provide a method for some individuals to purchase medical insurance by making taxfree deposits to this type of account.  Hint:  There are 3 words to this answer. 

Medical savings accounts

medical savings account

Medical savings account

medical savings accounts

Medicare covers all but which of the following situations:

• Patients on kidney dialysis
• Individuals 65 years of age or older
• Low-income individuals
• Disabled individuals

Low-income individuals

**Medicaid covers low-income individuals

DRG is a classification system grouping clients together who are similar in diagnosis, treatment, and their consumption of hospital resources.

True

False

In today's health care climate of managed care, clients do not expect and are not interested in cost estimates of

their medical services.

True

False

The Truth in Lending Act:

a. Is enforced by the Federal Trade Commission.

b. Applies when three installment payments are made.

c. Requires providing information related to finance charges.

d. A, B, and C

e. A and C only

e. A and C only

The Federal Trade Commission's regulations for debt collection suggest:

• Notifying a debtor's employer of the unpaid debt.
• Sending a postcard saying, "Please call me," signed "Janet."
• Properly identifying yourself when contacting a debtor.
• Calling debtors before 8 a.m. and after 9 p.m. to avoid their work schedule.

Properly identifying yourself when contacting a debtor.

The collection of overdue accounts:

• Will usually be handled by the physician.
• Will determine which clients are seen first.
• Should be described in an appropriate collection policy.
• Should always be turned over to a collection agency.

Should be described in an appropriate collection policy.

Collection agencies:

• Generally are employed as a last resort.
• Generate positive emotions from clients.
• Are not recommended by the Better Business Bureau.
• Will require the release of specific medical information about clients.

Generally are employed as a last resort.

In general, Medicaid covers all but which of the following situations:

• Persons 65 years of age or older
• Persons who receive federal and state aid.
• Persons who are medically indigent.
• Recipients of Aid to Families with Dependent Children.

Persons 65 years of age or older

**Medicare covers individuals who are 65 years of age or older.

The ______________ prohibits a provider from referring Medicare clients for services to a laboratory in which the

provider has a financial interest.

a. Truth in Lending Act

b. Equal Credit Opportunity Act

c. Deficient Reduction Act

d. Stark Laws

e. C and D

d. Stark Laws

If an applicant who has a disability meets all of the qualifications of the job, the employer must hire them even if the accommodation would require significant expense.

True

False

False

The employer must make "reasonable" accommodation for the disability.  The employer is not required to make an accommodation that imposes "undue hardship" or requires an action with significant difficulty or expense.

A federal law states employers cannot discriminate on any form of application when the practice has how many

employees?

• 10 or more employees
• 15 or more employees
• 20 or more employees
• More than 50 employees

15 or more employees

Which of the following is not a valid reason to decline an applicant for employment?

• Applicant has health problem that precludes safe and efficient job performance
• Applicant is not fully available for required work schedule of the particular job
• Insufficient skills or education for the job to perform the duties of the job
• Applicant is in a wheelchair which would not interfere with job duties and reasonable accommodations can be made.

Applicant is in a wheelchair which would not interfere with job duties and reasonable accommodations can be made.

Job descriptions:

• Indicate maximum qualifications required of the job.
• Indicate to whom an employee is responsible.
• Are generally shared only after the person is hired.
• Are verbal contracts with an employee.

Indicate to whom an employee is responsible.

Which of the following is not an appropriate interview question?

• Do you foresee any difficulties that may prevent you from doing a good job here?
• Why are you leaving your present position?
• Do you plan on becoming pregnant anytime soon?
• What are your likes and dislikes about the medical profession?

Do you plan on becoming pregnant anytime soon? 

The suggested way for an employee to address a situation where another employee is sexually harassing him or her is to ignore it. 

True

False

The OSH Act

a. is known as the Occupational Safety and Health Act

b. includes the Bloodborne Pathogen Standard

c. requires training to all employees handling any hazardous chemicals

d. all of the above

e. Only A and B above

d. all of the above

Which of the following actions is cause for immediate dismissal of an employee?  Choose all that apply.

• Receptionist is in an accident and comes back with a disfigured face which scares your patients
• Your female nurse undergoes a sex change operation and returns to work as a male and your patients are offended by this
• Your medical assistant changes religions and asks to be off on Fridays after sundown
• Your medical assistant writes down vital signs in a patient's chart without actually taking them

Your medical assistant writes down vital signs in a patient's chart without actually taking them