·       Always ask permission before

·       Placing and receiving personal calls should be

·        can be used to keep a record of incoming telephone calls so that no message is overlooked

·       The reason for triage is to

·       The primary goal of “screening” telephone calls is

·        involves giving the same attention to a person on the phone as would be given to a person face to face

·       The mouthpiece of the telephone handset should be

·       The medical assistant should be extremely careful when using a speakerphone because

·       When you talk to a patient avoid

·       When taking a telephone message write down

·       The medical assistant may help an angry caller to calm down by

When a patient calls with a complaint speak in a lower tone of voice to

·       To end a call let the caller

·       Appointments for new patients usually

·       When changing a patient’s appointment time be sure you

When establish a matrix in the appointment book you need to 

·       The way to organize appointment scheduling is to

The principal advantage of using the wave method when designing the scheduling process is that

·       A tickler file is an effective organizational tool to

·       An effective way to deal with patients who are always late for appointments is to

·       A person who fails to keep an appointment without giving advance notice is called a

·       When a patient does not show up for a scheduled appointment it is necessary to include a note in the patient’s chart to avoid

·       A physician may discontinue care if

The appointment setting method by which a patient logs on to the Internet and views a facility’s schedule to set his or her own appointment is called

·       The information in the appointment book must be legible because

·       When schedule new patients make the patient aware that the payment is expected at the time of service and 

The first prerequisite for scheduling an outpatient admission or procedure is an

·       When a requested appointment time is not available, the medical assistant should

·       When patients need a series of appointments, it is best to make the appointments

Advance preparation for patient arrival helps the day to progress smoothly and

·       The appearance of the reception room influences

Every patient has the right to expect courteous treatment in a

·       The most important reason for ensuring that there are sufficient quantities of all supplies each day in the medical office is to

·       Before the patients arrive for the day,

·       A flagged chart means that

One of the medical assistant’s responsibilities is to .

·       Writing letters: a flush means

·       Modified-block  letter style combines

The medical facility can save mailing costs by

·       The correct way to write the first line of an inside address in a letter addressed to Dr. John Doe (MD)  is

·       Simplified letter style would be most appropriate to use when

·       General and medical dictionaries and spelling guides are essential tools for

The proper way to write the date in a letter

Mail is classified according to

The usual business envelope size is