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Marketing Research
Chapter 11:
22
Marketing
Undergraduate 3
03/27/2013

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Term
Attitude
Definition
Enduring organization of motivational, emotional, perceptual, and cognitive processes with respect to some aspect of a persons environment
Term
Scaling
Definition
proceedures for assigning numbers to properties of an object in order to impart some numerical characteristics to properties in question
Term
Unidimensional scales
Definition
scales designed to measure only one attribute of a concept, respondent or object
Term
multidimensional scales
Definition
scales designed to measure several dimensions
Term
graphic rating scales
Definition
measurement scales that include a graphic continuum, anchored by two extremes

Something you use when you think it may be difficult for the respondent to give you the results you are looking for.
Term
itemized rating scales
Definition
measurement scales in which the respondent selects an answer from a limited number of ordered categories
Term
noncomparative scales
Definition
judgement is made without reference to another object
Term
rank-order scale
Definition
respondent compares two or more items and ranks them
Term
comparative scales
Definition
one thing is pared with another on a scale
Term
Q-sorting
Definition
"card sorts", rank order scale
Term
paired comparison scales
Definition
ask respondent to pick one of two objects in a set based on something
Term
constant sum scales
Definition
Attributes based on their importance to the person - Dividing a given number of points among 2 or more attributes based on their importance.

Constant sum must add to 100 and gives the variance between the options
Term
semantic differential scales
Definition
examines strengths and weaknesses, rank between two opposite pairs of words used to describe a concept.
Term
staple scales
Definition
rate from +5 to -5 how closely and in what direction a descriptor adjective fits a given concept
Term
Likert Scale
Definition
interval scale- A scale in which the respondent specifies a level of agreement or disagreement with statements that express a favorable or unfavorable attitude toward the concept under study.

very common
Term
purchase intent scales
Definition
measures a respondent's intention to buy or not buy
Term
Net Promoter Score (NPS)
Definition
Begins with 10-point scale on likelyhood to recommend. Next difference between two opinions compared
Term
balanced scale
Definition
same number of positive and negative categories
Term
nonbalanced scales
Definition
weighted towards one end or the other of the scale
Term
determinant attitudes
Definition
consumer attitudes most closely related to preferences or to actual purchase decisions
Term
closed ended questions
Definition
multiple choice questions. limited number of answer options

usually can be answered "yes" or "no"
Term
open-ended questions
Definition
lets people aswer how they seem fit

"tell me about yourself"
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