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Marketing Exam 2 Ch. 6
N/A
26
Marketing
Undergraduate 2
03/29/2009

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Cards

Term
business marketing
Definition
the marketing of goods and services to individuals and organizations for purposes other than personal consumption
Term
business to business electronic commerce
Definition
the use of the internet to facilitate the exchange of goods, services, and information between organizations
Term
stickiness
Definition
a measure of a web site's effectiveness; calculated by multiplying the frequency of visits times the duration of a visit times the number of pages viewed during each visit
Term
disintermediation
Definition
this elimination of intermediaries such as wholesalers or distributers from a marketing channel
Term
strategic alliance (strategic partnership)
Definition
a cooperative agreement between business firms
Term
relationship commitment
Definition
a firm's belief that an ongoing relationship with another firm is so important that the relationship warrants maximum efforts at maintaining it indefinitely
Term
trust
Definition
the condition that exists when one party has confidence in an exchange partner's reliability and integrity
Term
keiretsu
Definition
a network of interlocking corporate affiliates
Term
original equipment manufacturers (OEMs)
Definition
individuals and organizations that buy business goods and incorporate them into the products that they produce for eventual sale to other producers or to consumers
Term
North American Industry Classification System (NAICS)
Definition
a detailed numbering system developed by the U.S., Canada, and Mexico to classify North American business establishments by their main production processes
Term
derived demand
Definition
the demand for business products
Term
joint demand
Definition
the demand for two or more items used together in a final product
Term
multiplier effect (accelerator principle)
Definition
phenomenon in which a small increase or decrease in consumer demand can produce a much larger change in demand for the facilities and equipment needed to make the consumer product
Term
business to business online exchange
Definition
an electronic trading floor that provides companies with integrated links to their customers and suppliers
Term
reciprocity
Definition
a practice where business purchasers choose to buy from their own customers
Term
major equipment (installations)
Definition
capital goods such as large or expensive machines, mainframe computers, blast furnaces, generators, airplanes, and buildings
Term
accessory equipment
Definition
goods, such as portable tools and office equipment, that are less expensive and shorter lived than major equipment
Term
raw materials
Definition
unprocessed extractive or agricultural products, such as mineral ore, lumber, wheat, corn, fruits, vegetables, and fish
Term
component parts
Definition
either finished items ready for assembly or products that need very little processing before becoming part of some other product
Term
processed materials
Definition
products used directly in manufacturing other products
Term
supplies
Definition
consumable items that do not become part of the final product
Term
business services
Definition
expense items that do not become part of a final product
Term
buying center
Definition
all those people in an organization who become involved in the purchase decision
Term
new buy
Definition
a situation requiring the purchase of a product for the first time
Term
modified rebuy
Definition
a situation where the purchaser wants some change in the original good or service
Term
straight rebuy
Definition
a situation in which the purchaser reorders the same goods or services without looking for new information of investigating other suppliers
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